Senior Director of Community Job at Microsoft Corporation (Multiple Locations)

Job Description

Microsoft’s Global Skilling organization is rethinking how people build AI skills, using AI Skills Navigator to make learning simpler, more relevant, and easier to apply. Instead of navigating disconnected courses and content, AI Skills Navigator brings everything together into one experience—combining personalized, role-based learning with real-world application and credentials. It helps people quickly understand where to start, what matters for their role, and how to put new skills into practice—so teams can move from learning about AI to actually using it with confidence. We are hiring a Senior Director of Community to build a learning community for Microsoft Global Skilling and AI Skills Navigator. In this role, you will define our learning community strategy from the ground up. You’ll work closely with our loyalty program leader to create a community strategy that aligns with a tiered rewards system for learning. You will work with community managers to develop programs – internally and externally – including regular community connections with our AI Skills Navigator product team and community activations at our flagship events. You’ll work across Microsoft to drive collaboration with other community program owners and drive alignment at scale. You will drive our community strategy with senior leaders across Global Skilling and Microsoft’s Commercial Business Unit, with an eye toward community as a key component of customer and field readiness. This role is a senior level individual contributor role, reporting directly to the General Manager of Community & Culture, with an opportunity to scale and grow the program over time. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Responsibility

Ability to define and lead a global community strategy aligned to business and skilling priorities
Experience influencing senior leaders and driving cross-organizational decision-making
Ability to translate strategy into clear execution plans and operating rhythms
Track record leading complex, global programs across matrixed organizations
Experience building and developing high-performing, distributed teams
Deep expertise designing and scaling global learning communities, including communities where customers and employees can interact together
Experience building structured programs such as loyalty models, tiered engagement systems, or community growth frameworks
Understanding of role-based skilling and how capability evolves across tenure, level, and career stages
Ability to align community strategy with end-to-end learner journeys (awareness → activation → advocacy)
Experience partnering across enablement, content, and business teams to shape skilling programs and content
Analytical skills with experience defining and tracking community health, engagement, and learning impact metrics
Ability to translate data into insights to improve programs, content, and user experience
Experience establishing clear success indicators and measurable business outcomes
Ability to leverage feedback, sentiment, and performance data to influence strategy and drive continuous improvement
Experience building and managing global community programs
Strong program management skills with the ability to operate in ambiguity
Experience partnering with product, engineering, marketing, and events to integrate community into platforms (e.g., AI Skills Navigator) and programs
Proficiency using AI tools for planning, moderation, insight analysis, and more
Track record of establishing governance, processes, and repeatable playbooks for scale
Experience scaling global communities across regions, cultures, and skill levels
Proven ability to drive sustained engagement, not just acquisition
Expertise in loyalty and recognition programs to increase retention
Experience building and enabling community-led growth models (ambassadors, moderators, champions)
Stakeholder engagement skills, with the ability to build trusted relationships

Requirements

Master's Degree or equivalent AND 5+ years experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 7+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR equivalent experience.

Nice to have

Master's Degree or equivalent AND 12+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 15+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR equivalent experience
Microsoft Fundamentals Certification
Coaching (e.g., International Coaching Federation), Project and/or Program Management Professional, archival, or related certifications
10+ years of experience building and scaling online communities, with a demonstrated track record of driving sustained engagement, growth, and measurable impact
Experience leading community strategy within a large-scale enterprise or Fortune 500 technology company, with the ability to operate effectively in complex, matrixed organizations
Background in learning and development, skilling, or education-driven programs, with an understanding of how communities accelerate learning outcomes and behavior change
Success building, launching, and scaling communities tied to learning or enablement programs, including experience integrating community into end-to-end learning journeys
Experience designing and implementing community-led growth models, including engagement programs, ambassador networks, or loyalty frameworks
Ability to build and lead high-performing teams, including hiring, developing, and scaling global or distributed teams
Cross-functional leadership experience, with the ability to partner across product, marketing, engineering, and business teams to embed community into broader platforms and experiences
Data-informed mindset with experience using engagement, sentiment, and learning metrics to optimize programs and demonstrate impact

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Senior Director of Community

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