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The Senior Director of Banking Operations will lead the management of banking operations and service delivery, focusing on operational excellence and client satisfaction. With over 20 years of experience, the ideal candidate will have a strong background in banking operations, delivery management, and compliance. This full-time role requires a graduate or postgraduate degree in Commerce, Finance, or Business Administration, along with preferred certifications in Lean Six Sigma and PMP. The candidate will oversee large teams, drive transformation initiatives, and maintain strong client relationships.
Job Responsibility:
Lead and oversee banking operations across multiple verticals — including retail, commercial, corporate banking, cards, payments, and reconciliations
Ensure compliance with regulatory and operational risk standards, both internal and external
Manage transaction processing, reconciliations, settlements, and exception handling with zero defect focus
Oversee large-scale transitions and migrations, ensuring seamless knowledge transfer and process stabilization
Own end-to-end delivery of multiple client engagements ensuring on-time, high-quality performance aligned with contractual SLAs and KPIs