Senior Director, Member Strategy & Retention Jobs

Clear

Location:
United States, New York

Category:
-

Contract Type:
Not provided

Salary:

200000.00 - 250000.00 USD / Year

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Job Description:

CLEAR is seeking a strategic, data-driven Senior Director, Member Strategy & Retention to establish and drive a high-impact Member Strategy & Retention function. You will own the end-to-end performance strategy across the Member lifecycle—from acquisition and activation through long-term retention. This role combines analytical rigor, strategic vision, and operational execution to unlock growth and deliver measurable impact across CLEAR’s Membership base.

Job Responsibility:

Segment and assess key member cohorts using quantitative and qualitative insights
shape tailored strategies to improve conversion and retention across these segments
Serve as the strategic architect for CLEAR’s Member lifecycle, identifying performance opportunities and defining the roadmap to improve acquisition, conversion, engagement, and retention
Develop a hypothesis-driven testing agenda to pilot new growth and retention strategies, balancing speed and rigor
Lead cross-functional execution of strategic initiatives from design through implementation, ensuring accountability, agility, and scalability
Partner with our Member Insights team to dive into the data on the behavior of CLEAR’s Members, helping us understand how to improve performance with a data-driven approach
Architect reporting across Member segments to help leadership understand performance
Own investigating and diagnosing issues in day-to-day Member segment performance
Own Member Retention performance and strategic roadmap while building a team to support the performance of other key member cohorts

Requirements:

10+ years of experience in Strategy, Growth, or Business Operations, ideally within consumer tech, travel, financial services, or subscription businesses
Prior experience in Management Consulting, Corporate Strategy, or a Strategy & Ops function is highly preferred
Deep analytical fluency
able to structure complex problems, analyze data, and drive insight-based decision-making
Proven track record of turning strategy into execution with measurable business impact
Excellent cross-functional leadership and stakeholder management skills
Comfortable navigating ambiguity, making decisions with incomplete data, and iterating as needed
A collaborative, low-ego team leader who thrives in a mission-driven environment

What we offer:

comprehensive healthcare plans
family-building benefits (fertility and adoption/surrogacy support)
flexible time off
annual wellness stipend
free OneMedical memberships for you and your dependents
a CLEAR Plus membership
a 401(k) retirement plan with employer match
catered lunches every day
fully stocked kitchens
stipends and reimbursement programs for well-being and learning & development

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Director, Member Strategy & Retention