CrawlJobs Logo

Senior Director - Luxury Brand Operations

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
United States , Bethesda

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

147000.00 - 248100.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Senior Director, Luxury Brand Operations is a critical leadership position within the Luxury Group organization, focusing on driving strategic direction and execution of the Luxury Brands' priorities, collaborating closely with cross-functional teams to enhance brand prestige, perception, and awareness.

Job Responsibility:

  • Drive innovation and continuous improvement within Luxury Brand Operations, identifying and implementing best practices across all areas of the guest journey
  • Partner closely with cross-functional teams within the Luxury Group (e.g., Quality, Marketing, Brand Management and Design)
  • Act as the strategic business liaison between Headquarters, the continents and the greater Luxury Brand Operations team, providing guidance and support on operational matters
  • Assist in the development, implementation, and deployment of operational standards, policies, and best practices across the Luxury Portfolio
  • Drive the guest experience across all touchpoints
  • Ensure that all guest centric Luxury Brand initiatives are aligned with the guest experience vision across the luxury portfolio
  • Cultivate a culture of service excellence among hotel associates, empowering them to deliver exceptional guest experiences
  • Successfully manage and execute complex projects, ensuring timely delivery and adherence to budget and timelines
  • Demonstrate strong project management skills, including planning, budgeting, resource allocation, and risk mitigation
  • Cultivate and maintain highly collaborative relationships with key stakeholders across the Marriott Enterprise, including headquarters, continent leaders, and brand leaders
  • Communicate effectively and persuasively with all levels of the organization, both internally and externally
  • Effectively influence and negotiate with internal and external stakeholders to achieve desired outcomes, often without direct authority

Requirements:

  • Ten or more years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area, demonstrating progressive career growth and a pattern of exceptional performance
  • Five or more years in senior roles at the property level of a luxury hotel
  • 4-year degree from an accredited university in Business Administration, Operations Management, Hospitality Management, or related major

Nice to have:

  • International hospitality operations experience
  • Experience in an All-Inclusive luxury hotel, lodge/camp or yacht
  • Prior GM experience
What we offer:
  • bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • health savings account (except for positions based out of or performed in Hawaii)
  • flexible spending accounts
  • tuition assistance
  • pre-tax commuter benefits
  • other life and work wellness benefits

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Director - Luxury Brand Operations

Residences General Manager

An exceptional leadership opportunity awaits at The Ritz-Carlton Residences, Dir...
Location
Location
Saudi Arabia , Diriyah
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven senior leadership experience as a General Manager or Director of Operations within luxury hotels, branded residences, or high-end mixed-use developments
  • Strong background in luxury service delivery, operations, and stakeholder management
  • Commercially astute with experience managing budgets, service charges, and financial performance
  • Exceptional interpersonal and communication skills, with the ability to build credibility and trust at senior levels
  • Experience in the Middle East and/or branded residential environments is highly desirable
  • Arabic language capability would be an advantage
Job Responsibility
Job Responsibility
  • Provide visionary leadership and strategic direction for the overall operation of the residences
  • Foster a high-performance, service-driven culture aligned with The Ritz-Carlton brand values
  • Act as the primary representative of the residences with owners, residents, developers, and key stakeholders
  • Ensure delivery of a personalized, luxury residential experience that exceeds owner and resident expectations
  • Build trusted relationships with residents, proactively addressing needs, concerns, and opportunities for enhancement
  • Champion service innovation and continuous improvement across all touchpoints
  • Oversee all day-to-day residential operations including facilities, housekeeping, concierge, security, and lifestyle services
  • Ensure the property is impeccably maintained and reflects the highest standards of luxury living
  • Partner closely with engineering and facilities teams to manage preventive maintenance and capital planning
  • Develop and manage annual budgets, forecasts, and financial plans
  • Fulltime
Read More
Arrow Right

Senior Lab Manager

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP e...
Location
Location
Qatar , Doha
Salary
Salary:
Not provided
whoop.com Logo
Whoop
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience with luxury experience management in wellness, retail, hospitality or related industries
  • A passion for providing best in class experiences and efficient behind the scenes operations
  • Deep knowledge of local culture and ability to thoughtfully communicate localization considerations
  • Excellent verbal and written communication skills
  • Strong organizational skills, ability to plan ahead while still being flexible
  • Strong networking and collaboration skills, with experience training cross-functional team members
  • Strong attention to detail
  • Ability to remain calm and composed in high-pressure situations
  • Understanding of branding and marketing as it applies to customer experience
  • Passion for health and wellness
Job Responsibility
Job Responsibility
  • Collaborate with the Senior Research Recruiter to develop a vision for WHOOP Labs Doha participant experience
  • Own WHOOP Labs Doha “front of house” experience for folks coming to complete research sessions
  • Coordinate with retail staff to ensure arriving participants are supported
  • Work collaboratively with the WHOOP Labs teams to ensure the lab is running optimally
  • Own WHOOP Labs Doha communications, responding to incoming emails and messages
  • Maintain material inventory of lab supplies and place orders
  • Serve as an ambassador of the company
  • Grow and manage a network of local partnerships in Doha
  • Conduct regular research with existing participants and new groups to identify opportunities to improve participant experiences
  • Reports to the Associate Director, WHOOP Labs Doha
Read More
Arrow Right
New

Director of Public Relations and Marketing

Reporting to the Commercial Director, the Director of Public Relations and Marke...
Location
Location
Indonesia , Jakarta
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years’ experience in a senior PR, communications, or marketing leadership role within luxury hospitality, travel, tourism, or premium lifestyle brands
  • Proven ability to lead and inspire teams with an authentic, strategic, and collaborative leadership style
  • Strong storytelling, content creation, and brand management expertise
  • Excellent communication, negotiation, and stakeholder management skills
  • High level of creativity with a refined sense of aesthetics and attention to detail
  • Proficiency in social media platforms, digital marketing tools, analytics, and media monitoring systems
  • Tertiary qualifications in Communications, Journalism, Public Relations, or Marketing (highly regarded)
Job Responsibility
Job Responsibility
  • Lead, mentor, and manage the PR and Marketing team, fostering a culture of creativity, accountability, and excellence
  • Set clear objectives, conduct performance reviews, and support professional development across the team
  • Manage and collaborate with external agencies, creatives, influencers, and vendors to ensure consistent brand execution
  • Develop and execute an integrated PR, social media, and marketing communications strategy aligned with the hotel’s business objectives
  • Curate and manage the hotel’s premium digital brand image, ensuring consistency across all owned and earned channels
  • Act as a strategic advisor to senior leadership on brand positioning, reputation management, and communications planning
  • Source, support, and help secure key and marquee social events, leveraging the hotel’s brand, media reach, and partnerships to drive high-profile visibility and demand
  • Lead a creative content and storytelling strategy across the website, app, OTAs, social media, and other digital platforms to drive engagement and brand affinity
  • Oversee the hotel’s digital content ecosystem, defining KPIs, monitoring performance, tracking ROI, and optimizing channel effectiveness
  • Manage brand imagery and visual assets, including photography, videography, print collateral, and publications, in line with luxury standards
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right
New

Director of Food & Beverage

Four Seasons Hotel Macao is looking for a Director of Food & Beverage. Candidate...
Location
Location
China , Taipa, Macao
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 years of experience as a Director of Food & Beverage in a luxury 5‑star hotel, with a proven ability to maintain exceptional quality while operating at high volume
  • Bachelor’s degree in Hospitality Management, Business, or a related field (preferred)
  • Fluency in Mandarin and English
  • Strong commercial acumen, leadership, and team management skills, with the ability to lead, motivate, and inspire team members
  • Strong communication and customer service skills, possess problem-solving abilities, and have financial acumen
  • Commitment to employee training, learning, and development, fostering a positive and productive work environment
  • Strong organizational and time-management abilities
Job Responsibility
Job Responsibility
  • Oversee the daily operations of the F&B Division, ensuring flawless execution at both operational and administrative levels
  • Lead all F&B departments to uphold Four Seasons quality standards, policies, and procedures
  • Maintain strong visibility during key service periods to support teams and elevate the guest experience
  • Serve as a key point of contact for guests and employees, ensuring a warm, personalized, and memorable experience
  • Monitor and interpret P&L statements, weekly reports, and labor reports, communicating insights to senior leaders including the Director of Finance
  • Develop annual revenue and expense plans, ensuring rational, data‑driven budgeting
  • Drive profitability through effective labor management, scheduling, menu engineering, purchasing, and inventory control
  • Contribute to the hotel’s annual marketing plan, collaborating across departments to maximize revenue and strengthen brand positioning
  • Provide dynamic leadership, coaching, and feedback to build high‑performing teams
  • Conduct annual performance reviews and maintain open communication with management on departmental progress
What we offer
What we offer
  • Competitive salary and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Career growth opportunities
  • Fulltime
Read More
Arrow Right

Director of Food and Beverage

A Career that Lets Your Passion Shine. Step into a leadership role that celebrat...
Location
Location
Australia , Broadbeach
Salary
Salary:
Not provided
sofitel.accor.com Logo
SOFITEL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 4 years’ experience in senior Food and Beverage leadership within a luxury or lifestyle hotel environment
  • Proven ability to lead, inspire, and develop diverse, multicultural teams
  • Strong business acumen with experience managing budgets, forecasts, and driving profitability
  • Exceptional communication and interpersonal skills with a passion for guest engagement
  • A genuine desire to deliver excellence, innovation, and world-class experiences
  • Bachelor’s degree in Hospitality Management or a related field is advantageous
  • Full Australian working rights are required for this role
Job Responsibility
Job Responsibility
  • Lead and inspire the entire Food and Beverage division, crafting bespoke guest experiences that reflect Sofitel’s art of hospitality
  • Collaborate with culinary and beverage teams to design menus and signature moments infused with French flair and local inspiration
  • Work closely with the Marketing team to develop and execute marketing plans that promote the hotel’s Food and Beverage experience and elevate brand visibility
  • Champion operational excellence, driving P&L performance, budgeting, inventory, and sustainable profit growth
  • Ensure the highest standards of health, safety, and HACCP compliance across all outlets
  • Mentor and develop a passionate, high-performing team that embodies the Sofitel spirit of elegance and excellence
  • Analyse market trends, competitor insights, and guest feedback to identify new opportunities and enhance experiences
  • Foster collaboration with other departments to enhance overall guest satisfaction and luxury experiences
  • Build lasting relationships with suppliers, artisans, and industry partners to strengthen our culinary identity
What we offer
What we offer
  • Competitive salary package with comprehensive benefits
  • Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio
  • Tailored recognition and reward programs
  • Ongoing leadership development, mentoring, and career growth opportunities
  • Complimentary duty meals, parking, and dry cleaning
  • Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday
  • Inclusive and supportive culture where your creativity and leadership shape the guest experience
  • Fulltime
Read More
Arrow Right
New

Senior Client Advisor

If you are a Dream-maker, this is the place for you. Together, we’ll create the ...
Location
Location
Canada , Toronto
Salary
Salary:
18.00 - 20.00 CAD / Hour
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales management experience in retail, luxury retail, or service-related industry preferred
  • Bachelor’s Degree in a related field is preferred
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Fashion Industry
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays
  • Proper work authorization to work in Canada
Job Responsibility
Job Responsibility
  • Assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations
  • Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader
  • Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals
  • Assist in the development and growth within your team
  • Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood
  • Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs
  • Demonstrates an excellent knowledge of the products as well as Gucci history and heritage
  • Attract new clients by being a Brand Ambassador through networking within the community
  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales
  • Floor leadership duties
What we offer
What we offer
  • Commissions
  • Fulltime
Read More
Arrow Right
New

Senior Client Advisor

If you are a Dream-maker, this is the place for you. Together, we’ll create the ...
Location
Location
United States of America , Cincinnati
Salary
Salary:
Not provided
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales management experience in retail, luxury retail, or service-related industry preferred
  • Bachelor’s Degree in a related field is preferred
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Fashion Industry
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays
  • Qualified candidates must have the proper work authorization to work in the United States
Job Responsibility
Job Responsibility
  • Assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations
  • Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader
  • Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals
  • Assist in the development and growth within your team
  • Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood
  • Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs
  • Demonstrates an excellent knowledge of the products as well as Gucci history and heritage
  • Attract new clients by being a Brand Ambassador through networking within the community
  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales
  • Floor leadership duties
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Paid Time Off (PTO)
  • 401K
  • Fulltime
Read More
Arrow Right

Gucci Senior Client Advisor

If you are a Dream-maker, this is the place for you. Together, we’ll create the ...
Location
Location
United States of America , Manhasset
Salary
Salary:
20.00 - 21.00 USD / Hour
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Sales management experience in retail, luxury retail, or service-related industry preferred
  • Bachelor’s Degree in a related field is preferred
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Fashion Industry
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays
  • Qualified candidates must have the proper work authorization to work in the United States
Job Responsibility
Job Responsibility
  • Assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations
  • Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader
  • Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals
  • Assist in the development and growth within your team
  • Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood
  • Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs
  • Demonstrates an excellent knowledge of the products as well as Gucci history and heritage
  • Attract new clients by being a Brand Ambassador through networking within the community
  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales
  • Floor leadership duties
What we offer
What we offer
  • A reasonable estimate of the current base salary range is $20.00/hour to $21.00/hour
  • A culture of inclusivity and accessibility in all aspects of the employee life cycle
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy