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The Senior Director, Human Resources works directly with Cluster Director of HR and/or Hotel Director of HR to comply with the Company Policy including recruitment, total compensation and benefits, associate relations and training and development. Focuses on delivering HR services that meet or exceed the needs of associates and enable business success; ensures compliance with local regulations and Marriott International operating procedures.
Job Responsibility:
Serve as a reliable HR resource and advisor to property General Managers, HR leaders and the regional team, sharing best practices and information
Collect and analyze talent and business data and metrics to identify potential issues and trends to inform priorities, focus areas and where remediation are required
Work with talent acquisition and talent management teams to identify candidates for GM, HR leaders and other key executive committee members to ensure roles are filled in a timely manner
Ensure competitive and equitable total reward strategy is in place for the hotels, educate and assist property HR leaders on establishing wage scales aligned with regional and corporate total reward philosophy
Ensure participation and completion of all required brand, operations, HR and compliance training programs to drive business performance, brand & service strategy, and Marriott culture & values
Communicate and ensure compliance with associate relations programs, handle complaints, and support with investigations as required
Enforce compliance and adherence to Marriott policies and local laws
In partnership with HR COE and other disciplines, assist with the implementation of HR programs, such as training and incentive programs, brand culture activation
Drive HR activities during hotel acquisitions, conversions, and new openings
Requirements:
Bachelor’s degree in Human Resources Management, Business Administration or related field
10+ years’ experience in human resources field with supervisory skill
Strong proficiency in reading, written and spoken Chinese (Mandarin) and English
Nice to have:
Interpersonal skills to resolve sensitive issues with associate relations
Skilled negotiator, adept at persuasion and conflict resolution with stakeholders including GMs, owners and associates without straining relationships, balancing directness with diplomacy
Fully understanding of business & market trend, capable to integrate business needs into HR initiatives to support for property operation success