Senior Director, Head of Closings Job at Capital One (McLean)

Job Description

Capital One's GSE Closing Team within Commercial Client Operations (CCO) provides support for the Commercial Real Estate/Agency Finance business, working across a wide range of Fannie Mae and Freddie Mac products and loan types. Our goal is to deliver an exceptional client experience to our internal partners, external investors and clients. As a senior leader within a fast-paced environment, the candidate must be open to change, idea sharing, and ensure that processes are accurate and well controlled. The candidate should have strong attention to detail, keen problem solving skills, and communicate effectively with senior management and both external and internal clients.

Job Responsibility

Oversee the day-to-day operations of the team, including serving as a key point of escalation. Rapidly triage and escalate complex issues or non-compliance as appropriate. Engage in real-time problem solving for critical enterprise issues
Supervise the closing and delivery of transactions across Fannie Mae and Freddie Mac products in an efficient, compliant, and client-centric manner by coordinating with other Agency Finance departments as required. Liaise across functions to ensure product and legal compliance and timely processing
Maintain a forward looking point of view on industry trends, including how to drive the development, structuring and roll out of new technology, intelligent automation and tactical process changes required to improve loan closing & delivery activities and ensure compliance with regulatory requirements impacting the business
Identify and lead integration and process enhancement initiatives
Collaborate with Risk, Legal, Compliance and other partner teams to ensure all processes support a strong control environment
Manage Issue and Event remediation
Responsible for budgeting, purchasing, internal systems and salary administration
Ensure consistent and up-to-date policies and procedures exist across the team
direct improvement on procedures, policies, and training programs for all loan products
Develop and lead the strategic vision for Loan Administration in partnership with other departmental leaders, aligning with the vision, goals and objectives of the Commercial Bank and CCO
Develop and lead team capable of preparing necessary loan documentation or interfacing with outside counsel to ensure that the proper documentation is prepared and that all transactions are closed in an accurate and timely fashion
Responsible for ensuring compliance with all relevant banking regulations
Set the direction for the development and implementation of a continuous process improvement program to insure optimally productive and efficient performance
Provide leadership and direction to the team to ensure that they meet internal customer expectations and service level agreements, that appropriate financial and accounting controls are in place, that all activities are conducted in full compliance with all policies, procedures and regulatory guidelines
and that the integrity of customer information is maintained at all times
Be a strong leader of leaders, developing a culture of inclusion built upon team engagement and enablement. Develop and build organizational talent, including attracting future talent and ensuring proactive succession plans for operational effectiveness
Ensure that adequate business continuity/disaster recovery procedures are in place, meet corporate standards and are tested appropriately

Requirements

Bachelor's Degree or Military experience
At least 10 years of experience in loan operations, legal or commercial real estate
At least 5 years of People Management experience

Nice to have

At least 12+ years experience in loan operations, legal or commercial real estate in a highly regulated environment
At least 10+ years of experience implementing or improving processes and associated controls
At least 5+ years of experience leading through change, including driving execution

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
health, financial and other benefits

Capital One - All Job Offers

Select Country

Senior Director, Head of Closings

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Senior Director, Head of Closings

Senior Director, Head of Argentina Clinical Data Sciences

Director, Head of Tech - PB India

Director, Head of Hong Kong Corporates and Public Sector Coverage, Corporate Banking

Managing Director- Head of Trade and Working Capital Solutions Japan, Asia North, and Australia Cluster

Managing Director- Head of Trade and Working Capital Solutions Asia South Cluster

Senior Director of B2B eCommerce

Creative Director, Head of Creative Powerhouse

Director - Head of Confirmations RTB

Our AI answers in your language