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The Senior Director, General Manager (GM) Development serves as the enterprise leader and architect of Marriott’s global General Manager Development strategy. This role is accountable for defining, governing, and continuously evolving a comprehensive, end-to-end GM Development Ecosystem—spanning onboarding, acceleration, continuous development, readiness, and succession—serving all General Managers across brands, service models, and geographies.
Job Responsibility:
Define and lead the global strategy, vision, and governance model for General Manager Development across Marriott International
Establish a clear, enterprise-wide GM Development Ecosystem that integrates onboarding, continuous learning, assessment, readiness, and succession
Ensure GM development priorities are aligned with Marriott’s business strategy, brand growth, operational transformation, and leadership philosophy
Set global standards, frameworks, and success measures while enabling flexibility for regional and brand-specific needs
Own the global GM development portfolio, ensuring clarity of purpose, role-based pathways, and a cohesive learning experience across the GM lifecycle
Guide the design and evolution of flagship GM programs and experiences, leveraging best-in-class learning methodologies and hospitality-relevant practice
Oversee integration of diagnostics, assessments, feedback mechanisms, and experiential learning to drive sustained behavior change and performance impact
Ensure solutions are scalable, operationally relevant, and consistently executed across continents
Serve as a trusted strategic advisor to senior HR, Operations, and Brand leaders on GM capability, readiness, and leadership risk
Partner with Continent Learning and Operations leaders to drive adoption, alignment, and accountability for GM development outcomes
Influence senior stakeholders to prioritize leadership capability as a driver of hotel performance, engagement, and owner value
Represent GM Development in enterprise talent, leadership, and succession discussions
Establish and lead a robust measurement and insights strategy, linking GM development investments to leadership effectiveness, operational results, and business outcomes
Use data and insights to evaluate program effectiveness, identify trends and gaps, and inform continuous improvement and strategic decisions
Provide enterprise-level reporting and insights to senior leadership on GM capability, readiness, and development impact
Stay at the forefront of global hospitality, leadership, and learning trends to continuously evolve Marriott’s GM development approach
Drive innovation through experimentation, external benchmarking, and partnerships with leading institutions and vendors
Champion a culture of continuous learning, growth, and leadership excellence across the GM community
Requirements:
Bachelor’s degree in Organizational Development, Business, Hospitality Management, or related field
Extensive senior-level hotel operations leadership experience, with a deep understanding of the General Manager role across brands, service levels, and geographies
Demonstrated success leading enterprise-scale projects in complex, global, matrixed organizations
Experience and interest in leading globally relevant and culturally nuanced leadership development and learning strategies
Proven ability to shape strategy, set vision, and drive execution across multiple stakeholders without direct authority
Advanced expertise in leadership development architecture, including onboarding, assessment, acceleration, readiness, and succession
Strong business acumen with the ability to translate enterprise and operational strategy into leadership capability requirements
Demonstrated experience partnering with VP and SVP-level leaders as a trusted advisor
Expertise in leveraging data, assessment, and analytics to measure leadership impact and inform decision-making
Exceptional executive communication, facilitation, and storytelling skills
credible and influential with senior leaders and external partners
Experience with modern learning technologies, global vendors, and external thought partners preferred
Nice to have:
Experience with modern learning technologies, global vendors, and external thought partners