CrawlJobs Logo
Encore Global Logo Encore Global · IT - Administration

Senior Director, Event Technology

Canada, Vancouver Employment contract 85284.00 - 104473.00 USD / Year · Job Posted May 05, 2026
Apply Position
Job Link Share

Job Description

The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position will report to an Area Director, Venues or an RVP, Venues.

Job Responsibility

  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
  • Service high profile/visibility events and act as a point of escalation when needed
  • Seek to establish and maintain valuable industry relationships (i.e. hotel management, Production/EXPO)
  • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
  • Create and participate in business review presentations
  • Oversee the Sales Leadership team
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
  • Support the achievement of ENCORE’s financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same
  • Train and directs operations and sales managers to complete standard and ad hoc reports
  • Complete and analyzes reports and budgets to effectively manage the business
  • Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients
  • Accountable for successful completion of large events that exceed 4.5+ million dollars in revenue annually
  • Review location P & L and develops action plans to address deficiencies/grow the business
  • Confirms venue partners process all payments to ENCORE on a timely basis
  • Direct large events with vast spaces and locations (i.e. a ballroom)
  • Hold the Operations Director and select services team accountable to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards
  • Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
  • See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets
  • Guarantees a ENCORE management presence at all venue meetings, such as daily stand ups or sales meetings
  • Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets
  • Collaborate with Select Services regional management teams when necessary
  • Perform duties similarly aligned to running a successful independent business
  • Hold sales directors accountable for maintaining a healthy pipeline to achieve established revenue targets and keeping CRM database accurate and updated at all times
  • See the Big Picture by supporting the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely
  • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc
  • Meet with Sales Leadership team to review upcoming events, problem solving, and budgets
  • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
  • Partner with Venue Sales Leadership on sales strategies
  • Collaborates with venue partners to find new opportunities for revenue streams and select services
  • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments
  • Direct the team to exceed the expectations and needs of internal and external customers
  • Make certain the team monitors events and checks in on customers throughout the day
  • Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image
  • Act as a resource or point of escalation for technical support for sales and operations leadership team
  • Ensures staff understands the technical aspects of the job
  • Effectively utilizes applicable company computer systems
  • Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
  • Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
  • Navigate the union labor market and associated management dynamics, where applicable
  • Lead and manage the human resources activities including selection, performance management, employee engagement and learning
  • Encourage and provide focused and continued mentoring and coaching to develop the skills of team members
  • Verify that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems
  • Review succession planning to prepare strong talent bench strength
  • Recommend team members for training opportunities, as needed

Requirements

  • High School Diploma is required
  • Bachelor’s degree is preferred
  • 7+ years of audio visual experience
  • 7+ years of sales/customer service experience
  • 5+ years of operations supervisory/management experience
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction and people development focus
  • A valid driver’s license is required for team members who may operate Company vehicles.

What we offer

  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)
Encore Global - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Director, Event Technology

8 matching positions

Senior Director, Event Technology I - Sheraton New York Times Square Hotel

The Senior Director, Event Technology (Sr DET I), is responsible for directing t...
Location
Location
United States , New York
Salary
Salary:
87670.00 - 113971.00 USD / Year
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree is preferred or equivalent experience
  • 7+ years of audio-visual experience
  • 7+ years of operations supervisory/management experience
  • 5+ years of customer service or hospitality experience is preferred
  • Effective relationship management skills and experience
  • Strong financial acumen, Sales Planning, Forecasting & CRM
  • Excellent written and oral communication and presentation skills
  • Ability to support growth initiatives
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
  • Service high profile/visibility events and act as a point of escalation when needed
  • Seek to establish and maintain valuable industry relationships
  • Identify key issues and decision makers that will influence the contract renewal
  • Create and participate in business review presentations
  • Identify new opportunities for revenue streams and select services
  • Drive Results by managing an efficient and profitable operation
  • Support the achievement of Encore’s financial goals for the location
  • Train and directs Operations, Sales Directors and Managers to complete standard and ad hoc reports
  • Complete and analyzes reports and budgets to effectively manage the business
  • Fulltime
Read More
Arrow Right

Senior Director, Event Technology I

Location
Location
United States , Hollywood
Salary
Salary:
74182.00 - 96437.00 USD / Year
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree is preferred or equivalent experience
  • 7+ years of audio-visual experience
  • 7+ years of operations supervisory/management experience
  • 5+ years of customer service or hospitality experience is preferred
  • Effective relationship management skills and experience
  • Strong financial acumen, Sales Planning, Forecasting & CRM
  • Excellent written and oral communication and presentation skills
  • Ability to support growth initiatives
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
  • Service high profile/visibility events and act as a point of escalation when needed
  • Seek to establish and maintain valuable industry relationships
  • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
  • Create and participate in business review presentations
  • Identify new opportunities for revenue streams and select services and partner with regional leadership
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
  • Support the achievement of Encore's financial goals for the location
  • Train and directs Operations, Sales Directors and Managers to complete standard and ad hoc reports
  • Complete and analyzes reports and budgets to effectively manage the business
  • Fulltime
Read More
Arrow Right

Senior Director, Event Technology I - The International Centre

The Senior Director, Event Technology (Sr DET I), is responsible for directing t...
Location
Location
Canada , Mississauga
Salary
Salary:
85284.00 - 104473.00 USD / Year
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma is required. Bachelor’s degree is preferred
  • 7+ years of audio visual experience
  • 7+ years of sales/customer service experience
  • 5+ years of operations supervisory/management experience
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction and people development focus
  • A valid driver’s license is required for team members who may operate Company vehicles
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
  • Service high profile/visibility events and act as a point of escalation when needed
  • Seek to establish and maintain valuable industry relationships (i.e. hotel management, Production/EXPO)
  • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
  • Create and participate in business review presentations
  • Oversee the Sales Leadership team
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
  • Support the achievement of ENCORE’s financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same
  • Train and directs operations and sales managers to complete standard and ad hoc reports
  • Complete and analyzes reports and budgets to effectively manage the business
What we offer
What we offer
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)
  • Fulltime
Read More
Arrow Right

Event Director Of Event Technology I

The Director, Event Technology (SNE) is responsible for achieving the revenue an...
Location
Location
United States , Chattanooga
Salary
Salary:
38979.00 - 50666.00 USD / Year
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree is preferred or equivalent experience
  • 3+ years of audio visual experience
  • 1+ years of supervisory experience
  • 2+ years of customer service or hospitality experience is preferred
  • Sales experience is a plus
  • Working knowledge of audio visual equipment in a live show environment
  • Must be able to successfully complete Level 3 Skills training
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
  • Services events and act as a point of escalation when needed
  • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
  • Consults with Venue Sales Leadership on sales strategies
  • Participates in business review presentations
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
  • Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
  • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
  • Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
  • See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely
  • Fulltime
Read More
Arrow Right

Senior Director, Event Operations & Program Management

Bentley is seeking a senior event operations leader to define and lead how our g...
Location
Location
United States
Salary
Salary:
Not provided
bentley.com Logo
Bentley Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience in event operations, production management, or large-scale program delivery
  • Proven track record managing complex, global events (10,000+ attendees) within the enterprise technology space
  • Deep experience with event budgeting, financial planning, and cost management
  • Strong expertise in vendor management, contract negotiation, and partner strategy
  • Experience building and leading teams and operational frameworks in evolving environments
  • Excellent project management and organizational skills, with the ability to manage multiple large-scale programs simultaneously
  • Strong communication skills and ability to work across cross-functional, matrixed organizations
  • High level of attention to detail and commitment to execution quality
  • Familiarity with event technologies, registration systems, and operational tools
  • Bachelor’s degree in Marketing or equivalent experience
Job Responsibility
Job Responsibility
  • Define and lead how our global events are planned, managed, and delivered at scale
  • Own the operational strategy and execution for Bentley’s event portfolio
  • Own the end-to-end operational model for Bentley’s flagship events
  • Define and implement planning frameworks, timelines, and delivery standards
  • Ensure all events are executed with consistency, quality, and operational discipline
  • Serve as the operational lead for flagship events
  • Own the integrated event plan
  • Partner with Experience Design and Audience Engagement leads
  • Drive cross-functional alignment across all contributing teams
  • Identify risks early, resolve dependencies
What we offer
What we offer
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging and colleague wellbeing
  • A company committed to making a real difference by advancing the world’s infrastructure
  • Fulltime
Read More
Arrow Right

Director, Event Technology (SNE) - The Gunter Hotel

The Director, Event Technology (SNE) is responsible for achieving the revenue an...
Location
Location
United States , San Antonio
Salary
Salary:
55485.30 - 72141.55 USD / Year
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree is preferred or equivalent experience
  • 3+ years of audio visual experience
  • 1+ years of supervisory experience
  • 2+ years of customer service or hospitality experience is preferred
  • Sales experience is a plus
  • Working knowledge of audio visual equipment in a live show environment
  • Must be able to successfully complete Level 3 Skills training
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
Job Responsibility
Job Responsibility
  • Achieve the revenue and profitability goals of an assigned location(s)
  • Ensure the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel
  • Promote high performance, accountability and continuous improvement in the team
  • Foster a collaborative environment that values learning and a commitment to quality
  • Manage less than two Full-time team members, venue revenue between $450k - $900k
  • Develop and maintain strong relationships with clients
  • Services events and act as a point of escalation when needed
  • Identify key issues and decision makers that will influence the contract renewal
  • Consults with Venue Sales Leadership on sales strategies
  • Participates in business review presentations
What we offer
What we offer
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)
  • Fulltime
Read More
Arrow Right

Director, Event Technology (OEM)

The Director, Event Technology (OEM) is responsible for achieving the revenue an...
Location
Location
United States , Berkeley Heights
Salary
Salary:
24.98 - 32.48 USD / Hour
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree is preferred or equivalent experience
  • 3+ years of audio-visual experience
  • 1+ years of supervisory experience
  • 2+ years of customer service or hospitality experience is preferred
  • Sales experience is a plus
  • Working knowledge of audio-visual equipment in a live show environment
  • Must be able to successfully complete Level 3 Skills training
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
  • Services events and act as a point of escalation when needed
  • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
  • Consults with Venue Sales Leadership on sales strategies
  • Participates in business review presentations
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
  • Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
  • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
  • Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
  • See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely
  • Fulltime
Read More
Arrow Right

Director, Event Technology I - Marriott Morgantown Waterfront

The Director, Event Technology (SNE) is responsible for achieving the revenue an...
Location
Location
United States , White Sulphur Springs
Salary
Salary:
47632.00 - 61921.60 USD / Year
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree is preferred or equivalent experience
  • 3+ years of audio visual experience
  • 1+ years of supervisory experience
  • 2+ years of customer service or hospitality experience is preferred
  • Sales experience is a plus
  • Working knowledge of audio visual equipment in a live show environment
  • Must be able to successfully complete Level 3 Skills training
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
  • Services events and act as a point of escalation when needed
  • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
  • Consults with Venue Sales Leadership on sales strategies
  • Participates in business review presentations
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
  • Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
  • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
  • Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
  • Complete the sales forecast at home location, ensuring they are accurate and submitted timely
What we offer
What we offer
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)
  • Fulltime
Read More
Arrow Right