This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
Service high profile/visibility events and act as a point of escalation when needed
Seek to establish and maintain valuable industry relationships
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
Create and participate in business review presentations
Identify new opportunities for revenue streams and select services and partner with regional leadership
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
Support the achievement of Encore's financial goals for the location
Train and directs Operations, Sales Directors and Managers to complete standard and ad hoc reports
Complete and analyzes reports and budgets to effectively manage the business
Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients
Collaborates with regional leadership during the in Ops Planning Process
Review location P & L and develops and implements action plans to address deficiencies/grow the business
Confirms venue partners process all payments to Encore on a timely basis
Responsible for planning and execution of events according to Production Standards
Hold the Operations Director and/or select services team accountable to manage daily floor operations including scheduling and equipment setups, operation, and strikes
Directs and supports operations team to use inventory control procedures
Analyze schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing
Guarantees an Encore management presence at all venue meetings
Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets
Collaborate with Select Services regional management teams when necessary
Perform duties similarly aligned to running a successful independent business
Accountable for successful completion of total budgeted revenue
Act as a resource or point of escalation for technical support
Ensures staff understands the technical aspects of the job
Effectively utilizes applicable company computer systems
Ensures team manages the security of stored gear, transportation, and maintenance of equipment
Provide analysis of equipment needs for locations
Ensure that the management team effectively utilizes all Company computer systems
Improve efficiencies within assigned venues
Utilize company systems for site visit reviews
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments
Direct the team to exceed the expectations and needs of internal and external customers
Make certain the team monitors events and checks in on customers throughout the day
Enforce the guidelines in the Team Member Guidebook and/or venue standards
Embrace and foster the company's Core Values
Value People by promoting a culture of high performance, accountability, and continuous improvement
Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
Navigate the union labor market and associated management dynamics
Lead and manage the human resources activities including selection, performance management, employee engagement and learning
Encourage and provide focused and continued mentoring and coaching to develop the skills of team members
Verify that employees are trained on Encore standards for service and equipment
Review succession planning to prepare strong talent bench strength
Recommend team members for training opportunities
Do the Right Thing by ensuring all safety practices are being followed
Partner with regional leadership and HR to analyze team member engagement survey data
Ensure Encore's DEI initiatives are implemented
Requirements:
Bachelor's degree is preferred or equivalent experience
7+ years of audio-visual experience
7+ years of operations supervisory/management experience
5+ years of customer service or hospitality experience is preferred
Effective relationship management skills and experience