Senior Director, Event Technology I - The International Centre Job at Encore Global (Mississauga)

Job Description

The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position will report to an Area Director, Venues or an RVP, Venues.

Job Responsibility

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
Service high profile/visibility events and act as a point of escalation when needed
Seek to establish and maintain valuable industry relationships (i.e. hotel management, Production/EXPO)
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
Create and participate in business review presentations
Oversee the Sales Leadership team
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
Support the achievement of ENCORE’s financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same
Train and directs operations and sales managers to complete standard and ad hoc reports
Complete and analyzes reports and budgets to effectively manage the business
Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients
Accountable for successful completion of large events that exceed 4.5+ million dollars in revenue annually
Review location P & L and develops action plans to address deficiencies/grow the business
Confirms venue partners process all payments to ENCORE on a timely basis
Direct large events with vast spaces and locations (i.e. a ballroom)
Hold the Operations Director and select services team accountable to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards
Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets
Guarantees a ENCORE management presence at all venue meetings, such as daily stand ups or sales meetings
Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets
Collaborate with Select Services regional management teams when necessary
Perform duties similarly aligned to running a successful independent business
Hold sales directors accountable for maintaining a healthy pipeline to achieve established revenue targets and keeping CRM database accurate and updated at all times
See the Big Picture by supporting the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Meet with Sales Leadership team to review upcoming events, problem solving, and budgets
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Partner with Venue Sales Leadership on sales strategies
Collaborates with venue partners to find new opportunities for revenue streams and select services
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments
Direct the team to exceed the expectations and needs of internal and external customers
Make certain the team monitors events and checks in on customers throughout the day
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image
Act as a resource or point of escalation for technical support for sales and operations leadership team
Ensures staff understands the technical aspects of the job
Effectively utilizes applicable company computer systems
Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
Navigate the union labor market and associated management dynamics, where applicable
Lead and manage the human resources activities including selection, performance management, employee engagement and learning
Encourage and provide focused and continued mentoring and coaching to develop the skills of team members
Verify that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems
Review succession planning to prepare strong talent bench strength
Recommend team members for training opportunities, as needed

Requirements

High School Diploma is required. Bachelor’s degree is preferred
7+ years of audio visual experience
7+ years of sales/customer service experience
5+ years of operations supervisory/management experience
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction and people development focus
A valid driver’s license is required for team members who may operate Company vehicles

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

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Senior Director, Event Technology I - The International Centre

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