Senior Director, Event Technology I - Sheraton New York Times Square Hotel Job at Encore Global (New York)

Job Description

The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue leaders to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position managed venue(s) with $8M - $20M in Revenue and will report to a Regional Director, Venues or an RVP, Venues.

Job Responsibility

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
Service high profile/visibility events and act as a point of escalation when needed
Seek to establish and maintain valuable industry relationships
Identify key issues and decision makers that will influence the contract renewal
Create and participate in business review presentations
Identify new opportunities for revenue streams and select services
Drive Results by managing an efficient and profitable operation
Support the achievement of Encore’s financial goals for the location
Train and directs Operations, Sales Directors and Managers to complete standard and ad hoc reports
Complete and analyzes reports and budgets to effectively manage the business
Enforce the utilization of the company billing system
Collaborates with regional leadership during the in Ops Planning Process
Review location P & L and develops and implements action plans
Confirms venue partners process all payments to Encore on a timely basis
Responsible for planning and execution of events according to Production Standards
Hold the Operations Director and/or select services team accountable to manage daily floor operations
Directs and supports operations team to use inventory control procedures
See the Big Picture by analyzing schedules and available labor and equipment resources
Guarantees an Encore management presence at all venue meetings
Meet with Operations Leadership to review upcoming events
Collaborate with Select Services regional management teams when necessary
Perform duties similarly aligned to running a successful independent business
Accountable for successful completion of total budgeted revenue
Act as a resource or point of escalation for technical support
Ensures staff understands the technical aspects of the job
Effectively utilizes applicable company computer systems
Ensures team manages the security of stored gear, transportation, and maintenance of equipment
Provide analysis of equipment needs
Ensure that the management team effectively utilizes all Company computer systems
Utilize company systems for site visit reviews
Deliver World-Class Service by cultivating and maintaining relationships
Direct the team to exceed the expectations and needs of internal and external customers
Make certain the team monitors events and checks in on customers throughout the day
Enforce the guidelines in the Team Member Guidebook
Embrace and foster the company's Core Values
Value People by promoting a culture of high performance, accountability, and continuous improvement
Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development
Navigate the union labor market and associated management dynamics
Lead and manage the human resources activities
Encourage and provide focused and continued mentoring and coaching
Verify that employees are trained on Encore standards
Review succession planning
Recommend team members for training opportunities
Do the Right Thing by ensuring all safety practices are being followed
Partner with regional leadership and HR to analyze team member engagement survey data
Ensure Encore's DEI initiatives are implemented

Requirements

Bachelor’s degree is preferred or equivalent experience
7+ years of audio-visual experience
7+ years of operations supervisory/management experience
5+ years of customer service or hospitality experience is preferred
Effective relationship management skills and experience
Strong financial acumen, Sales Planning, Forecasting & CRM
Excellent written and oral communication and presentation skills
Ability to support growth initiatives
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities, customer satisfaction and people development focus

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Senior Director, Event Technology I - Sheraton New York Times Square Hotel

Job Description

Job Responsibility

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