Senior Director, Enterprise Reliability Engineering Job at Marriott Bonvoy (Bethesda)

Job Description

The Senior Director, Enterprise Reliability Engineering is responsible for improving the reliability, resiliency, scalability, and operational excellence of Marriott’s Data and Core technology domains. This role plays a critical part in Marriott’s reliability transformation, shifting the organization from reactive, centralized operations toward engineering-owned reliability grounded in modern Site Reliability Engineering (SRE) and DevSecOps practices. This leader serves as a catalyst for change, partnering closely with product, engineering, platform, architecture, and security teams to embed reliability throughout the software development lifecycle. Success is measured by measurable improvements in reliability outcomes, incident reduction, engineering adoption, and operational maturity rather than ownership of ticket queues or production support.

Job Responsibility

Define and execute domain reliability strategies for Data, and Core platforms
Translate enterprise reliability transformation objectives into actionable domain roadmaps
Establish service ownership models, service tiering, and reliability targets
Identify organizational, process, and technology barriers to reliability adoption and drive remediation
Expand and mature embedded SRE capabilities within domain engineering teams
Drive adoption of SLOs, error budgets, production readiness, and operational excellence practices
Embed reliability considerations into architecture reviews and CI/CD pipelines
Improve deployment safety, change quality, and risk reduction
Lead blameless post-incident reviews and root cause analysis
Ensure systemic corrective actions that prevent repeat incidents
Promote resiliency engineering practices such as fault isolation and graceful degradation
Continuously improve incident response effectiveness and prevention
Promote resiliency engineering practices such as fault isolation and graceful degradation
Eliminate operational toil through automation and self-healing systems
Establish and prioritize domain reliability backlogs focused on systemic risk reduction
Increase engineering leverage through reusable reliability patterns and platforms
Advance observability maturity across metrics, logs, and traces
Develop and maintain executive-level reliability scorecards
Provide visibility into reliability trends, risk posture, and maturity improvements
Connect reliability outcomes to customer experience and business impact
Communicate progress, risks, and trade-offs to executive leadership
Own outcomes of the aligned Service Provider team inclusive of project delivery and operations
Make short term plans for the team to effectively utilize resources
Facilitate timely resolution of service delivery problems and minimizes the impact to clients
Build and lead high-performing Domain Reliability Engineering teams
Develop engineering leaders with strong SRE and systems expertise
Expand global engineering capabilities, including Hyderabad
Lead vendor reduction and transition toward engineering-led reliability models
Foster a culture of accountability, learning, and continuous improvement
Interviews and hires employees
Promotes the fair and equitable treatment of employees
Facilitates regular, ongoing communication in department (e.g., staff meetings)
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals
Solicits employee feedback
Utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns
Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Identifies talents of direct reports and their teams and assists with their growth and development plans

Requirements

Undergraduate degree in Engineering, Information Systems or Computer Science discipline and/or equivalent experience/certification
10+ years of senior IT leadership experience across software engineering, platform engineering, SRE, DevOps, or related disciplines with a blend of deep technical knowledge and a customer-focused mindset
8+ years leading large-scale engineering or reliability organizations
3-5 years’ experience operating and maintaining a Multi-Cloud environment
8+ years managing direct reports and Service Provider teams
Demonstrated success driving reliability transformation across multiple engineering domains
Deep understanding of cloud-native architectures, distributed systems, and modern software delivery
Proven ability to influence technical strategy and standards without direct authority
Experience defining SLOs, SLIs, error budgets, and operational maturity frameworks
Strong executive communication skills and systems thinking mindset

Nice to have

Graduate Degree in a technical discipline
3+ years experience managing Public Cloud technology stacks such as AWS, Azure, Alibaba, GCP, etc.
10+ years experience leading and engaging highly technical architecture, engineering and operations teams
10+ years of hands on technical experience in infrastructure and/or development teams
Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision
Comfortable applying a combination of qualitative and quantitative methods to define success
Expert problem solver that is to be able to solve challenges across people, process and technology
Ability to build strong relationships and network throughout the broader IT community
Experience in the security, implementation and operational support of mission critical products
Strong influencing skills and an ability to overcome barriers while driving change
Experience in researching emerging technologies and trends, standards, and products
Experience in developing technology roadmaps and strategies
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise
Strong attention to detail with an ability to operate effectively across multiple priorities
ITILv4 certification
Experience operating in an Agile or SAFE framework
AWS, Azure, Oracle or similar cloud certifications
Familiarity with hospitality, travel, retail, or large-scale consumer-facing platforms

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
educational assistance
paid sick leave
PTO

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Senior Director, Enterprise Reliability Engineering

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