CrawlJobs Logo

Senior Director, Engineering

intercom.com Logo

Intercom

Location Icon

Location:
Ireland , Dublin

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

You will be the Engineering leader for our Monetisation, Growth, and Website platforms - three critical areas that fuel Intercom’s business model and our customer acquisition engine. This is an opportunity to partner closely with Product, Finance, Marketing, and Sales leadership to shape how we package, sell, and deliver our product to customers around the world. You will lead teams across billing, pricing and packaging, quoting, and order management systems; growth and self-serve experiences; and our website platform, which is our most lucrative acquisition channel. This is a highly strategic leadership role where you will influence both how customers buy and experience Intercom, and how we grow as a business.

Job Responsibility:

  • Leading multiple talented Engineering Managers and their teams across Monetisation, Growth, and Website platforms
  • Coaching, mentoring, and influencing some of the most exceptional engineers and managers in the industry
  • Driving operational excellence, quality, stability, and security across billing, quoting, seat management, paywalls, and order management systems
  • Scaling our ability to serve enterprise customers with usage-based and flexible pricing models
  • Partnering with Finance, Marketing, and Sales to build systems that support a meaningful ARR split between self-serve and sales-led motions
  • Accelerating our speed to market with new pricing and packaging changes
  • Owning the quality and performance of key self-serve flows - trial, checkout, purchase, and activation - to drive commercial outcomes
  • Modernising and evolving our website engineering team and platform to power our brand, content publishing, CRO, SEO/AEO, and marketing performance efforts
  • Building, scaling, and inspiring high-performing teams across distributed time zones (US West Coast, GMT, and beyond)
  • Reinforcing and helping evolve our culture of high performance, collaboration, and innovation

Requirements:

  • 10+ years’ experience leading engineering teams at scale in high-growth SaaS environments
  • A strong background in billing, pricing and packaging (PnP), quote-to-cash systems, and related reporting infrastructure
  • Experience with self-serve growth systems including paywalls, checkout flows, and optimisation, as well as sales-led order management with Salesforce (SFDC)
  • Proven track record of building, scaling, and leading high-performing engineering organisations across multiple geographies and time zones
  • A history of partnering effectively with Product, Finance, Marketing, and Sales leadership to deliver strategic outcomes
  • Strong technical judgment and organisational leadership, with the ability to balance stability, quality, and speed of execution
  • Excellent people leadership skills - coaching, mentoring, and inspiring teams to deliver the best work of their careers

Nice to have:

  • Experience modernising website engineering platforms for both brand and performance marketing impact
  • A lateral thinker who balances individual and organisational priorities for the greater good
  • Opinionated and principled, but humble, honest, and self-aware
  • Organisational-level change agent with a track record of improving how teams work at scale
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Director, Engineering

Senior Director of Engineering, Infrastructure

Senior Director of Engineering role leading the Infrastructure group at PagerDut...
Location
Location
United States , San Francisco
Salary
Salary:
233000.00 - 392000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in senior engineering leadership roles, managing multiple layers of managers
  • Significant experience as a hands-on technical contributor earlier in your career
  • Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation
  • Track record of building and scaling high-performing, inclusive engineering organizations
Job Responsibility
Job Responsibility
  • Define and drive the multi-year strategy for PagerDuty's infrastructure and platform foundations
  • Strong ownership of PagerDuty's reliability patterns and practices
  • Bar raiser for all engineering functions
  • Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies
  • Ensure the reliability, scalability, and security of PagerDuty's global SaaS platform
  • Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives
  • Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness
  • Manage budgets, headcount, and vendor relationships to optimize infrastructure investments
  • Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs
  • Foster a culture of inclusion, accountability, collaboration, and growth
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Director of Engineering, Infrastructure

Senior Director of Engineering to lead the Infrastructure group at PagerDuty, se...
Location
Location
United States , Atlanta
Salary
Salary:
233000.00 - 392000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in senior engineering leadership roles, managing multiple layers of managers
  • Significant experience as a hands-on technical contributor earlier in your career
  • Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation
  • Track record of building and scaling high-performing, inclusive engineering organizations
Job Responsibility
Job Responsibility
  • Define and drive the multi-year strategy for PagerDuty's infrastructure and platform foundations
  • Strong ownership of PagerDuty's reliability patterns and practices
  • Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies
  • Ensure the reliability, scalability, and security of PagerDuty's global SaaS platform
  • Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives
  • Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness
  • Manage budgets, headcount, and vendor relationships to optimize infrastructure investments
  • Represent Infrastructure externally with customers and partners, and internally with executives
  • Foster a culture of inclusion, accountability, collaboration, and growth
What we offer
What we offer
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Fulltime
Read More
Arrow Right

Senior Director of Engineering - Developer Experience

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...
Location
Location
Israel , Netanya/Tel Aviv
Salary
Salary:
Not provided
jfrog.com Logo
JFrog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 10 years of experience in the software development world, with a strong, hands-on background in software engineering and architecture
  • The ability to translate business goals into a multi-year technical roadmap and communicate its value to executive stakeholders
  • Exceptional communication and influencing skills across all levels of the organization
  • Demonstrated experience managing multiple groups of developers, with a focus on building high-performing, customer-centric engineering productivity functions
  • Deep understanding of cloud-native development and modern CI/CD
Job Responsibility
Job Responsibility
  • Define a multi-year strategy, leveraging the latest advancements in AI to deliver unprecedented developer satisfaction and velocity
  • Define, implement, and evangelize the methodology for measuring developer productivity. Use data to identify bottlenecks and prove the ROI of your initiatives
  • Introduce and rapidly implement cutting-edge AI-based solutions and agents to enhance developer creativity, reduce toil, and accelerate the coding process
  • Lead and grow the team focused on building the essential in-house tools and infrastructure that form the backbone of our development lifecycle
  • Build capabilities that will empower developers to easily spin up production-like or sandbox environments, at scale and with the proper guardrails
  • Own the complete lifecycle for all third-party developer and engineering tools – from needs assessment and vendor selection to purchasing, implementation, and integration across the engineering organization
Read More
Arrow Right

Senior Director of Software Engineering

Lead the Future of Digital Engineering at Modus Create. At Modus Create, we desi...
Location
Location
United States of America
Salary
Salary:
Not provided
moduscreate.com Logo
Modus Create
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years in software/product development
  • 7+ years in senior engineering leadership—ideally in consulting or high-growth tech environments
  • A clear point of view on modern architecture, engineering best-practices, and agile delivery
  • Proven experience scaling distributed global teams and engineering operations
  • Strong pre-sales and delivery experience—able to shape winning proposals and roadmaps
  • A customer-first mindset and passion for solving complex problems with elegant, scalable solutions
  • Excellent communication and collaboration skills in cross-functional and cross-cultural environments
  • A history of growing leaders and fostering high-trust, high-performance teams—while supporting a culture of empathy, accountability, and shared success
Job Responsibility
Job Responsibility
  • Lead & Inspire Engineering Excellence
  • Build and scale a high-performing, distributed engineering team through strong mentorship and inclusive leadership
  • Define what great looks like—through reusable run books, technical standards, and nurturing a culture grounded in quality, belonging, and continuous learning
  • Deliver Business Outcomes, Not Just Code
  • Help clients modernize platforms, launch new products, and make better innovation investment decisions
  • Ensure every solution is aligned with client goals and drives measurable value, while remaining empathetic to real-world user needs and impact
  • Drive Technical Strategy & Practice Development
  • Own and evolve our delivery frameworks, engineering standards, and team operations
  • Champion cloud-native development, Agile/Lean methodologies, and scalable architecture, balancing technical vision with affinity with both the people building and the people using the product
  • Business Development & Sales Support
What we offer
What we offer
  • Remote work with flexible working hours
  • Flexible Time Off/PTO
  • Premium Health Insurance (medical, vision, and dental)
  • Other benefits such as FSA and HSA
  • 401 (k)
  • Modus Global Office Programme: on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries
  • Employee Referral Program
  • Travel according to client or team needs
  • The chance to work side-by-side with thought leaders in emerging tech
  • Access to more than 12,000 courses with a licensed Coursera account
  • Fulltime
Read More
Arrow Right

Senior Director of Platform Engineering

Lead the Future of Platform Engineering at Modus Create. As Senior Director of P...
Location
Location
United States of America
Salary
Salary:
Not provided
moduscreate.com Logo
Modus Create
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years in Platform Engineering/DevOps
  • 7+ years in senior engineering leadership
  • ideally in consulting or high-growth tech environments
  • a clear point of view on modern architecture, engineering best-practices, and agile delivery
  • proven experience scaling distributed global teams and platform engineering operations
  • strong pre-sales and delivery experience
  • able to shape winning proposals and roadmaps
  • a customer-first mindset and passion for solving complex problems with elegant, scalable solutions
  • excellent communication and collaboration skills in cross-functional and cross-cultural environments
  • a history of growing leaders and fostering high-trust, high-performance teams
Job Responsibility
Job Responsibility
  • Lead and scale a high-performing, distributed platform engineering team through strong mentorship and inclusive leadership
  • define what great looks like—through reusable runbooks, technical standards, and nurturing a culture grounded in quality, belonging, and continuous learning
  • help clients modernize platforms, launch new infrastructure, and make better innovation investment decisions
  • ensure every solution is aligned with client goals and drives measurable value
  • own and evolve our delivery frameworks, platform engineering standards, and team operations
  • champion cloud-native development, DevOps and SRE best practices, and scalable architecture
  • partner with Sales, Partnerships, and Client Executives to shape and win new opportunities
  • translate client needs into technical solutions, delivery plans, and estimates
  • lead development of proposals, estimation, and pre-sales architecture discussions
  • develop reusable solution assets, infrastructure templates and case studies for future engagements
What we offer
What we offer
  • Remote work with flexible working hours
  • Modus Global Office Programme: on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries
  • Employee Referral Program
  • Client Referral Program
  • Travel according to client or team needs
  • The chance to work side-by-side with thought leaders in emerging tech
  • Access to more than 12,000 courses with a licensed Coursera account
  • Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role
  • Fulltime
Read More
Arrow Right

Director of Engineering, Platform Engineering

In your role as ‘Director of Engineering, Platform Engineering’ you will guide t...
Location
Location
United States , Oakland, California
Salary
Salary:
241000.00 - 305000.00 USD / Year
everlaw.com Logo
Everlaw
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4 years of experience managing and leading senior engineers, including technical workstream management and execution support
  • At least 2 years of experience managing and leading managers, coaching them on talent management, strategic planning, and execution, with a focus on platform engineering teams
  • At least 5 years of experience as a senior engineer building one or more of - developer productivity tools, highly available platform services (i.e. storage systems, pub-sub systems, search systems, caching solutions, observability solutions) and/or have expertise and experience with infrastructure and/or cloud technologies (like Ansible, Terraform, Kubernetes, Docker etc)
  • You have a good dynamic range that you apply to different situations - you can step back and empower, while also diving deep into the code to understand the details
  • You can communicate at the right altitude with both technical and non-technical stakeholders
  • You have experience working with stakeholder teams (internal and/or external) in setting and collaborating on technical roadmaps
  • You have experience communicating with customers articulating to them how the platform works on reliability, security and compliance matters
  • You have a BS/MS or PhD in Computer Science (or equivalent)
  • You have a sound foundational understanding of a wide range of computer science topics and concerns relating to system and software design
  • You are authorized to work in the United States
Job Responsibility
Job Responsibility
  • Inspire and empower your managers to cultivate high-performing teams, fostering a culture of continuous feedback and professional growth to ensure successful project delivery and career development
  • Use your technical knowledge to align stakeholders across Engineering and Product on the ideal path forward on complex technical decisions and roadmap decisions
  • Strategize, prioritize, resource, and execute against our Engineering roadmap
  • Work with Engineering Operations, cross-functional teams, team members and managers to improve various processes that affect infrastructure growth, support, alignment, collaboration, and accountability
  • Critically observe and understand Everlaw’s platform, tooling, and processes
What we offer
What we offer
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Membership to Modern Health to help employees prioritize mental health and wellness
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues
  • Company-sponsored life and disability insurance
  • Work in Downtown Oakland, just steps from the BART line and dozens of restaurants
  • Fulltime
Read More
Arrow Right

Director of Engineering, Product Engineering

In this role as ‘Director of Engineering, Product Engineering’, you will guide t...
Location
Location
United States , Oakland
Salary
Salary:
241000.00 - 305000.00 USD / Year
everlaw.com Logo
Everlaw
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4 years of experience managing and leading senior engineers
  • Experience managing the technical workstreams of software engineers and supporting them in execution
  • At least 2 years of experience managing and leading managers - coaching and mentoring them on talent management, strategic planning and execution
  • Experience managing platform engineering teams
  • Experience managing product engineering and/or full-stack teams
  • At least 5 years of experience as a Software engineer with full stack web technologies and building applications and/or distributed systems
  • Experience working with stakeholder teams (internal and/or external) communicating and collaborating on topics related to product and application infrastructure
  • BS/MS or PhD in Computer Science (or equivalent)
  • Sound understanding of a wide range of computer science topics and concerns relating to system and software design
  • Authorized to work in the United States
Job Responsibility
Job Responsibility
  • Inspire and empower your managers to cultivate high-performing teams, fostering a culture of continuous feedback and professional growth to ensure successful project delivery and career development
  • Use your technical knowledge to align stakeholders across Engineering and Product on the ideal path forward on complex technical decisions and roadmap decisions
  • Strategize, prioritize, resource, and execute against features by collaborating closely with your Engineering, Product and Design counterparts
  • Work with Engineering Operations, cross-functional teams, team members and managers to improve various processes that affect infrastructure growth, support, alignment, collaboration, and accountability
  • Critically observe and understand Everlaw’s Product, platform, tooling and processes
What we offer
What we offer
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Membership to Modern Health to help employees prioritize mental health and wellness
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues
  • Company-sponsored life and disability insurance
  • Work in Downtown Oakland, just steps from the BART line and dozens of restaurants
  • Fulltime
Read More
Arrow Right

Associate Director Fire Engineering

A specialist fire engineering consultancy dedicated to delivering innovative and...
Location
Location
United Kingdom , Bristol
Salary
Salary:
80000.00 - 100000.00 GBP / Year
https://brandonjames.co.uk Logo
Brandon James
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Senior Fire Engineer or Associate within a consultancy environment
  • Strong technical expertise in fire safety design and compliance
  • Demonstrable leadership skills with the ability to mentor and inspire a team
  • Commercial awareness, with experience in fee proposals and project management
  • Excellent client-facing skills and the ability to build lasting professional relationships
Job Responsibility
Job Responsibility
  • Lead the development and delivery of high-quality fire safety strategies and designs
  • Act as a trusted advisor to clients, building long-term relationships across multiple sectors
  • Prepare and manage project proposals, fee bids, and tenders
  • Oversee budgets, timelines, and quality standards across all projects
  • Provide technical guidance and mentorship to junior engineers
  • Drive innovation in fire safety practices, contributing to industry forums and thought leadership
  • Support company-wide strategic goals and contribute to the growth of the business
What we offer
What we offer
  • Flexible Working
  • Employee Assistance Programme (EAP)
  • Life Assurance
  • Company Bonus Scheme
  • Private Medical Insurance
  • 9-Day Working Fortnight (after successfully passing probation)
  • Enhanced Maternity Paternity Pay
  • Professional subscriptions
  • Company Events & Social
  • Pension
  • Fulltime
Read More
Arrow Right