Senior Director, Engineering – Hotel Ops Job at Marriott Bonvoy (Bethesda)

Senior Director, Engineering – Hotel Ops

Marriott Bonvoy

Location:
United States , Bethesda

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

145600.00 - 251900.00 USD / Year

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Job Description:

Senior Director, Engineering – Hotel Operations is a senior technology leader responsible for defining, leading, and executing the engineering vision for hotel operational platforms and on-property technology ecosystems. This role is central to enabling reliable, scalable, and secure hotel operations across PMS platforms, local interfaces, infrastructure, and cloud-based services.

Job Responsibility:

Define, lead, and execute the engineering vision for hotel operational platforms and on-property technology ecosystems
Oversee the full lifecycle of hotel operations engineering, from platform strategy and architecture through implementation, deployment, and ongoing optimization
Partner closely with hotel operations, brand teams, product, infrastructure, security, vendors, and regional technology leaders
Drive standardization, automation, and continuous improvement
Lead Large-Scale Transformation from Mainframe to Cloud-Based SaaS Platform
Develop a comprehensive strategy and multi-year roadmap to transition the existing Marriott based infrastructure interface platform to a modern, scalable, cloud-based Software as a Service (SaaS) architecture
Oversee the design and architecture of the new cloud-based platform
Lead the evaluation, selection, and onboarding of cloud service providers and SaaS platform vendors
Oversee the migration of data from legacy mainframe systems to the new cloud-based platform
Implement robust security controls, data protection measures, and compliance protocols
Establish and implement monitoring tools and performance metrics
Develop and execute a comprehensive disaster recovery and business continuity plan
Conduct a thorough post-migration review
Lead industry thought leadership initiatives
Leading technology initiatives across multiple geographies and markets
Manage global teams across different time zones, languages, and regulatory environments
Develop and manage application development standards, processes, and tools
Manage day-to-day relationships with IT teams
Manage and support Loyalty Mainframe
Establish and enforce rigorous quality standards, performance benchmarks, and metrics for all loyalty platform components
Lead the development and implementation of advanced testing strategies
Manage and monitor the quality performance of external technology vendors
Lead the development of systems for real-time tracking, validation, and adjustment of loyalty points
Implement advanced monitoring and risk management tools
Implement and manage continuous improvement program
Establish clear goals, objectives, and performance metrics for the engineering organization
Drive operational improvements through automation, process optimization, and effective resource management
Conduct regular reviews and retrospectives
Drive a culture of innovation, agility, and continuous improvement
Lead organizational change initiatives related to digital transformation
Communicate effectively with all stakeholders
Develop and implement change management strategies
Serve as the point of escalation for complex technical issues
Ensure robust incident management processes are in place
Develop contingency plans and disaster recovery strategies
Attract, hire, and retain top engineering talent
Mentor and coach engineering leaders and team members
Create an inclusive work environment that encourages collaboration, innovation, and continuous learning
Foster a culture of accountability

Requirements:

12+ years of application architecture and engineering leadership experience, including: Direct experience leading technology teams responsible for hotel operations platforms, PMS ecosystems, or mission-critical operational systems supporting frontline hotel staff
Direct experience delivering and modernizing large-scale, highly available operational platforms that support 24x7 global business operations
Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
Demonstrated experience leading large-scale engineering organizations (50+ members) with direct responsibility for hiring, mentoring, and developing engineering talent, including managers and directors
Direct management of cross-functional, sourced, and matrixed teams
Management of complex budgets in excess of $25-50M direct and indirect costs
Demonstrated thought leadership commensurate with the scale of Marriott Bonvoy Program
Demonstrated experience with large scale data transformations and on-premise PMS platforms
Demonstrated enterprise technology leadership experience in hospitality, travel or retail industry
Experience in building partnerships with external technology vendors and service providers

Nice to have:

Proven track record building and scaling Hotel Operations Platforms, PMS implementations, or on-property technology solutions
Experience leading digital transformation initiatives, including migrating legacy systems to cloud-based platforms, implementing microservices architecture, and adopting modern engineering practices
Deep understanding of the technologies, tools, and frameworks used to develop and enhance data transformation, including PMS systems, orchestration systems, and analytics tools (Dynatrace, ServiceNow)
Experience with cloud-based platforms (AWS, Azure, Google Cloud) and microservices architecture
Proficiency in software development methodologies, including Agile, DevOps, CI/CD pipelines, and version control systems (e.g., Git)
Strong understanding of data architecture, and analytics platforms, including experience in data integration, ETL processes, real-time data processing, and AI/ML applications
Experience with API development, RESTful services, and middleware technologies to ensure seamless integration between loyalty platforms and other enterprise systems
Demonstrated success leading medium- to large-scale initiatives/transformations
Demonstrated success in leading the development and deployment of scalable, high-performance software systems with a focus on quality, reliability, and security
Experience in setting and meeting ambitious engineering goals, managing trade-offs between speed, quality, and cost, and delivering projects on time and within budget
Proven executive experience in strategic planning and budgeting within one or more business groups
Experience with building highly productive and efficient engineering teams with mixed sourcing strategies
Strong process management, negotiating, influencing, and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
Expertise in transformational change management, leading the organization through complex changes, from adopting new technologies to shifting organizational mindsets and behaviors, to achieve strategic goals
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
Experience representing the company at industry events, conferences, or on panels, showcasing the organization's technology leadership in loyalty programs and customer engagement.

What we offer:

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
educational assistance
paid sick leave
PTO
holidays

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Marriott Bonvoy - All Job Offers

Job Link Share:

Senior Director, Engineering – Hotel Ops

Marriott Bonvoy

Location:
United States , Bethesda

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 04, 2026

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Senior Director, Engineering – Hotel Ops

Marriott Bonvoy

Location:United States , Bethesda

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 16, 2026

Expiration:June 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Director, Engineering – Hotel Ops

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Location:
United States , Bethesda

Category:
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Job Posted:
May 16, 2026

Expiration:
June 04, 2026