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This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs. The Sr. Director, End User Compute (EUC) is accountable for defining and executing the global strategy, delivery, and operational performance of all end-user technologies across Sysco. This role provides executive leadership for global service delivery supporting all Sysco associates across North America, Latin America, and Europe. This leader is responsible for end-to-end lifecycle management of EUC services, including strategic roadmap development, engineering, deployment, operations, and continuous improvement. The role ensures cost-effective, secure, scalable, and high-performing end-user technologies that directly enable business productivity and operational excellence. Operating as a key member of the Technology Leadership Team (TLT) and reporting to the Global CTO, this individual will oversee the team that is frequently the face of our organization to the business. Customer service combined with excellent technical capabilities driven by tight clear and consistent processes and measures will be the foundations of the EUC team.
Job Responsibility
Accountable for defining and executing the global strategy, delivery, and operational performance of all end-user technologies across Sysco
Provides executive leadership for global service delivery supporting all Sysco associates across North America, Latin America, and Europe
Responsible for end-to-end lifecycle management of EUC services, including strategic roadmap development, engineering, deployment, operations, and continuous improvement
Ensures cost-effective, secure, scalable, and high-performing end-user technologies that directly enable business productivity and operational excellence
Oversees the team that is frequently the face of our organization to the business
Requirements
Strategic leadership for all EUC capabilities
Build, lead, and retain a high-performing global organization
Establish and drive multi-year EUC strategy
Partner with senior business and technology stakeholders
Lead large-scale global rollouts of end-user technologies
Drive a culture of continuous improvement
Develop organizational capabilities in automation, AI, and self-healing technologies
Define and govern the global EUC capability portfolio
Lead modernization of EUC platforms
Develop and execute strategies for AI-driven operations
Ensure security, compliance, and device posture standards
Oversee vendor performance
Own global Field Support Services model
Standardize service delivery models
Drive improvements in end-user experience and productivity
Establish scalable support models
Own and manage a global >$40M operating budget
Lead strategic sourcing, vendor negotiations, and contract optimization
Create competitive tension across vendors
Work closely with Finance and Procurement
Maintain deep working knowledge across core EUC technologies including Microsoft 365 ecosystem, Endpoint management (Intune), Digital experience monitoring (Nexthink or equivalent), Virtual desktop (Omnissa, Windows 365), Identity and access (Active Directory), Automation (PowerShell, Power Automate)
Provide technical oversight and decision-making for platform selection, standards, and architecture
Ensure solutions scale globally and support multiple cost tiers and operational models
Applicants must be currently authorized to work in the United States