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The Head of Tech-Enabled Operations strengthens and unifies VirtuOx operations by building a scalable operating model that elevates maturity, integrates new and adjacent offerings, and advances automation and AI across diagnostic, logistics, and clinical workflows. This leader partners closely with Resmed enterprise teams—including product, engineering, supply chain operations, and legal—to define the pathway for integrating VirtuOx capabilities into Resmed’s broader infrastructure where it improves scale, compliance, and business performance. The role requires strong executive presence, mastery of detail, and the ability to translate complex operations into clear, decision-ready insights.
Job Responsibility:
Build an integrated operating framework that unifies Sleepifi, VirtuOx, drop-ship services, and emerging solutions
Establish capacity planning, forecasting, and throughput models that strengthen performance without unnecessary overhead
Create standardized processes that scale across sites, offerings, and new business models
Partner with managers who run day-to-day operations to raise operational maturity and consistency
Design automated and AI-enabled workflows that reduce manual effort, improve accuracy, and accelerate service delivery
Modernize legacy processes and embed digital-first execution across operational teams
Introduce new operating models that support future offerings and external commercial opportunities
Lead the integration of operational processes from acquisitions and new service expansions
Work with Resmed supply chain operations and legal to determine optimal timing, scope, and value for deeper integration
Align systems and workflows to enterprise platforms when they deliver measurable performance, compliance, or scale advantages
Ensure operations meet regulatory, quality, and accreditation requirements across all states and sites
Establish a strong operational risk management framework that safeguards business continuity
Develop clear performance dashboards and metrics that inform senior leadership and guide operational decisions
Shape long-range operational strategy and prepare the organization for scale, integration, and innovation
Foster a culture of continuous improvement, accountability, and innovation
Build and develop high-performing teams aligned with Resmed values
Requirements:
10+ years of experience leading operations in healthcare services, diagnostics, digital health, or related environments
Demonstrated success building scalable, standardized operations across multiple sites or functional areas
Proven track record pioneering digital transformation and deploying AI-enabled workflows in operational settings
Deep understanding of healthcare regulatory requirements and clinical operations
Strong integrator who thrives at the intersection of operations, product, technology, and clinical teams
Visionary operator with a bias for innovation
Process-driven with strong execution discipline
Collaborative, transparent, and highly effective at influencing across organizations
Bachelor’s degree required
MBA or relevant advanced degree preferred
Ability to travel up to 25% a month
What we offer:
comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members