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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Senior Director, Cybersecurity Communications

United States, Redmond 163000.00 - 296400.00 USD / Year · Job Posted March 25, 2026
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Job Description

The Customer Security Management Office (CSMO), within the Office of the Chief Information Security Officer (OCISO), is responsible for building trust and transparency with customers and other stakeholders regarding Microsoft’s security posture, practices, and response to cybersecurity issues and incidents. We are seeking a Senior Director to re envision how Microsoft communicates externally about cybersecurity issues and incidents and to strengthen the internal systems that enable those communications. This role will focus on the communications architecture, workflows, and execution that translate complex security activity into clear, credible, and consistent external engagement.

Job Responsibility

  • Architect and evolve the cybersecurity communications system
  • Evolve the vision, scope, and operating model for how Microsoft communicates externally with customers on cybersecurity issues
  • Design pragmatic, scalable processes that enable clarity, speed, and consistency across complex, cross functional workflows
  • Identify bottlenecks, friction points, and signal loss across teams, and implement targeted improvements that increase effectiveness without unnecessary overhead
  • Lead execution during high-risk moments
  • Orchestrate cross functional v teams spanning security, engineering, communications, legal, and others to develop and deliver external communications during high visibility cybersecurity events
  • Ensure that technical context, timelines, and constraints provided by subject matter owners are accurately reflected and clearly translated for external audiences
  • Partner with executives to ensure readiness for external engagement, including briefings, messaging frameworks, and supporting materials
  • Shape communications with contextual awareness
  • Maintain awareness of regulatory and government expectations and feedback related to Microsoft’s cybersecurity communications, incorporating that signal into strategy and execution
  • Contribute thought leadership on cybersecurity transparency and engagement that strengthens Microsoft’s credibility as a trusted partner
  • Build durable capability and team strength
  • Develop and maintain playbooks, SOPs, and decision frameworks that enable consistent, high quality execution across scenarios
  • Define and implement measures to evaluate program effectiveness and continuously improve how the communications system performs
  • Build and lead a team capable of orchestrating external communications for the highest risk and highest visibility cybersecurity issues facing Microsoft

Requirements

  • 10+ years experience in program management and/or digital content publishing and management OR equivalent experience
  • 5+ years people management experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
  • This role will require access to information that is controlled for export under export control regulations
  • To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport
  • 5+ years of experience in cybersecurity
  • 5+ years of experience advising on, supporting, or contributing to cybersecurity incident-related external communications to U.S. or foreign government agencies and/or regulators
  • 5+ years of experience effectively interact with stakeholders at all levels of the organization,working directly with incident response leaders, investigators, and teams
  • 5+ experience working directly with senior cybersecurity sales executives, research team and cybersecurity sales teams
  • Active U.S. government security clearance
  • A track record of delivering complex projects and developing consensus with a variety of internal stakeholders that have high external visibility or PR implications
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