Senior Director, Critical Environments (Lab Operations) Job at JLL (New Taipei City)

Job Description

We are seeking an industry veteran to serve as the Senior Director, Critical Environments, holding ultimate accountability for the strategy, resilience, and operational excellence of our client’s mission-critical portfolio. In this executive-level role, you will lead a large-scale, diverse organization comprised of over 100+ professionals, overseeing five distinct functional verticals: Critical Environment Operations, Lab Planning, Engineering, Operations Command Centers (FORT or NOC), and Operations & Innovation/Technology.

Job Responsibility

Executive Leadership & Organizational Strategy: Manage and mentor a high-performing organization of 100+ staff members through direct supervision of five specialized Directors
Foster a 'No Ego' culture of accountability and collaboration across diverse teams
Serve as the primary strategic partner to senior client stakeholders
Present complex technical and data concepts as clear business strategies to the C-Suite
Define the competency requirements and training standards for the entire critical environments organization
Operational Resilience & 24/7 Command: Oversee the Director of Critical Operations and Senior Director of Engineering & Ops Center to ensure 100% uptime in critical operations
Serve as the ultimate escalation point for major incidents
Lead executive communication, mitigation strategy, and systemic Root Cause Analysis (RCA)
Direct the strategy of the 24/7 Operations Center
Technical Governance & Engineering Excellence: Oversee comprehensive design reviews for MEP (Mechanical, Electrical, Plumbing) topology
Partner with leadership to forecast end-of-life infrastructure replacements and lead the Capital Renewal Program
Drive enterprise-wide standards for SOPs and MOPs
Innovation, Data & Future-Readiness: Oversee the Director of Operations and Innovation to define the vision for 'next-level tools' and data-driven platforms
Champion the use of cloud architecture and AI opportunities
Lead transformation engineering initiatives
Strategic Planning & Space Management: Oversee the Labs Planning Director to manage strategic moves, adds, and changes (MAC) and data integrity efforts
Maintain high-level reporting on all capacity thresholds (Power, Cooling, Space)
Ensure the alignment of space planning with engineering realities

Requirements

20+ years of progressive experience in Critical Environments (Data Centers, Semiconductor, Pharma, or R&D Labs), covering operations, engineering, planning, and innovation
15+ years of direct people management experience, specifically leading large technical teams (50-100+ staff) and 'managing managers' in a multi-site, matrixed environment
Bachelor’s degree in Engineering (Mechanical/Electrical), Facilities Management, or a related technical field is required
A Master’s degree or MBA is highly preferred
Professional Engineer (PE), Certified Facility Manager (CFM), or PMP is preferred

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Senior Director, Critical Environments (Lab Operations)

Job Description

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