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Senior Director, Content Risk

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GoFundMe

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Location:
Ireland , Dublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead the company's approach to operationalising the enforcement of community conduct and behavior on the GoFundMe platform. Define content moderation policies and operations that underpin a safe, inclusive, and prosocial environment. Shape the norms and systems that define the community.

Job Responsibility:

  • Strategic Leadership & Risk Governance: Operate content moderation at scale
  • Respond decisively in high-stakes environments
  • Build alignment across internal stakeholders
  • Share international perspectives
  • Advance prosocial user behavior
  • Refine content moderation workflows
  • Operational Excellence, Transparency, & Fairness: Oversee and coach teams responsible for reviewing content
  • Improve, track, and communicate handling of escalations
  • Guide the design and refinement of workflows
  • Lead content risk reviews
  • Cross-Functional Collaboration & Communication: Serve as a trusted partner to executives and various stakeholders
  • Translate nuanced content and regulatory requirements
  • Over-communicate when necessary
  • Team Leadership, Culture & Development: Lead and scale distributed global content risk teams
  • Act as a visible advocate for the team
  • Create and deliver training
  • Foster curiosity, empathy, and cross-functional understanding
  • Ensure the team maintains a big-picture perspective
  • Data, Tooling & Reporting: Leverage data to identify trends
  • Bring comfort working with imperfect or evolving tooling
  • Build and refine reporting frameworks

Requirements:

  • 10–15+ years of trust & safety, platform integrity, content moderation, or product policy at a major platform, marketplace, or media company, ideally with early-career hands-on work as a content moderator or policy specialist
  • Crisis response experience or geopolitical background
  • Deeply experienced in managing UGC and live content, including video, AI-generated media, and real-time user interaction
  • Experience leading content moderation, enforcement, and policy teams
  • Skilled in navigating nuanced questions around speech, safety, misinformation, and abuse across global contexts
  • Strong working knowledge of DSA, OSA, and other global regulation and best practices
  • Adept at leading through ambiguity, with the judgment to balance risk, reputation, and mission alignment
  • Ability to analyze data, interpret ambiguous situations, and make high-stakes decisions under pressure
  • Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
  • Experience partnering with communications or public affairs on high-profile or sensitive crisis scenarios
  • Resilient, and able to handle escalations with clarity, confidence, and composure
  • Courage of conviction paired with humility: able to hold the line on legal or regulatory requirements while staying collaborative and open-minded
  • A master communicator who can explain the “why” behind decisions in simple, non-technical language
  • Ability to collaborate cross-functionally at all levels without ego or rigidity
  • A natural team advocate who models GoFundMe’s core values
  • True curiosity and willingness to deeply understand how work is done before driving changes
What we offer:
  • Competitive pay
  • Comprehensive healthcare benefits
  • Financial assistance for things like hybrid work, family planning
  • Generous parental leave
  • Flexible time-off policies
  • Mental health and wellness resources
  • Learning, development, and recognition programs
  • Commitment to DEI through ongoing initiatives and employee resource groups
  • Community engagement through volunteering program

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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