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Lead the company's approach to operationalising the enforcement of community conduct and behavior on the GoFundMe platform. Define content moderation policies and operations that underpin a safe, inclusive, and prosocial environment. Shape the norms and systems that define the community.
Job Responsibility:
Strategic Leadership & Risk Governance: Operate content moderation at scale
Respond decisively in high-stakes environments
Build alignment across internal stakeholders
Share international perspectives
Advance prosocial user behavior
Refine content moderation workflows
Operational Excellence, Transparency, & Fairness: Oversee and coach teams responsible for reviewing content
Improve, track, and communicate handling of escalations
Guide the design and refinement of workflows
Lead content risk reviews
Cross-Functional Collaboration & Communication: Serve as a trusted partner to executives and various stakeholders
Translate nuanced content and regulatory requirements
Over-communicate when necessary
Team Leadership, Culture & Development: Lead and scale distributed global content risk teams
Act as a visible advocate for the team
Create and deliver training
Foster curiosity, empathy, and cross-functional understanding
Ensure the team maintains a big-picture perspective
Data, Tooling & Reporting: Leverage data to identify trends
Bring comfort working with imperfect or evolving tooling
Build and refine reporting frameworks
Requirements:
10–15+ years of trust & safety, platform integrity, content moderation, or product policy at a major platform, marketplace, or media company, ideally with early-career hands-on work as a content moderator or policy specialist
Crisis response experience or geopolitical background
Deeply experienced in managing UGC and live content, including video, AI-generated media, and real-time user interaction
Experience leading content moderation, enforcement, and policy teams
Skilled in navigating nuanced questions around speech, safety, misinformation, and abuse across global contexts
Strong working knowledge of DSA, OSA, and other global regulation and best practices
Adept at leading through ambiguity, with the judgment to balance risk, reputation, and mission alignment
Ability to analyze data, interpret ambiguous situations, and make high-stakes decisions under pressure
Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
Experience partnering with communications or public affairs on high-profile or sensitive crisis scenarios
Resilient, and able to handle escalations with clarity, confidence, and composure
Courage of conviction paired with humility: able to hold the line on legal or regulatory requirements while staying collaborative and open-minded
A master communicator who can explain the “why” behind decisions in simple, non-technical language
Ability to collaborate cross-functionally at all levels without ego or rigidity
A natural team advocate who models GoFundMe’s core values
True curiosity and willingness to deeply understand how work is done before driving changes
What we offer:
Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Commitment to DEI through ongoing initiatives and employee resource groups