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Senior Director Commercial Operations - EMEA

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

110000.00 - 140000.00 GBP / Year
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Job Description:

There are roles that maintain the machine. And there are roles that rebuild and scale it. This is firmly the latter. We’re partnering with a globally recognised consumer brand operating at the intersection of toys, entertainment and licensing, a business with huge cultural relevance and ambitious growth plans across EMEA. They are now looking for a Senior Director of Sales Operations to take full ownership of the commercial engine behind that growth. This is a high-impact leadership role, reporting directly into the EMEA leadership team, responsible for shaping and delivering end-to-end commercial operations across the region. You’ll sit at the heart of the business, connecting Sales, Finance, Supply Chain and Customer teams & ensuring the organisation is set up to scale efficiently, profitably and with precision.

Job Responsibility:

  • Leadership of the full Order-to-Cash lifecycle, driving accuracy, efficiency and cash flow improvement
  • Ownership of customer operations, compliance and onboarding across EMEA
  • Development of commercial analytics, forecasting and performance insight to support decision-making
  • Oversight of flow planning, pricing governance and stock allocation strategy
  • Driving operational excellence across customer service, fulfilment and execution
  • Leading training, capability building and continuous improvement initiatives
  • Managing and developing a high-performing, multi-functional team
  • Acting as a key partner to Sales in supporting strategic accounts and revenue delivery

Requirements:

  • Senior leadership experience across Sales Operations / Customer Operations in FMCG, consumer or retail-led environments
  • Deep understanding of Order-to-Cash, compliance, and commercial analytics
  • Experience operating in international, matrix organisations
  • A track record of driving transformation and improving operational performance
  • The ability to influence at senior level and lead through complexity
  • Comfort balancing strategic thinking with executional delivery
What we offer:

Full corporate benefits package

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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