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The Senior Director of Client Development is a key partner for the métiers, the merchandising team, the retail and ecommerce teams in developing our Women, Men and Lifestyle Universes. The Senior Director of Client Development will be responsible for overseeing our client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances as well as Equestrian. The Senior Director will develop and implement strategies to drive sales while ensuring seamless selling ceremonies and delivering the best client experience possible. The Senior Director will partner with the CRM, Digital Analytics and BI team to understand our customer behaviors, analyze trends, and share insights with the retail and ecommerce teams. He/She will develop key initiatives to engage with our clients most appropriately across channels.
Job Responsibility:
Develop a client development strategy around our Women, Men and Lifestyle Universes by leveraging data insights, client development expert’s feedback as well as regional vice presidents and stores
Define client action plans with each client development expert as well as métier partners
Map our client journeys by segment/by métier to define a long-term client development strategy
Work closely with the Maison and Watch métiers experts to identify client opportunities, share best practices and ensure alignment on bespoke client experiences offered
Partner with Learning and Development team and Merchandising team to identify training opportunities and develop relevant selling ceremony and client experience modules
Identify client development gaps/opportunities and partner with cross-functional teams to develop the most appropriate solutions/services/experiences
Partner with the CRM team to identify clients for international events and accompany directly or indirectly these clients during these events
Establish strong client relationships that allow for continuity and ongoing representation
Work closely with the Client Experience team to define the animations calendar as well as create elevated and bespoke client experiences
Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated
Requirements:
10+ years in sales experience
College degree preferred
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Elevated leadership and communication skills
Even tempered with ability to continuously multi-task
Self-starter and able to work independently
Flexible with schedule changes to accommodate needs of the business