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In this role, you will define, build, and scale a global Centre of Excellence (CoE) that serves as the "brain" of Akeneo’s Product Experience Management (PXM) expertise. You will lead a unique, multi-disciplinary organization of Forward Deployed Engineers (FDEs) and Strategic PXM Consultants to support our most complex customers in their business transformations. You are responsible for ensuring that high-value customer use cases are solved quickly and sustainably. You’ll ensure the CoE rapidly understands customer organizations, data models, workflows, and technology stacks, delivers solutions in real production environments, and converts those learnings into reusable patterns, product capabilities, and methodological evolution.
Job Responsibility:
Define and own the vision, charter, and operating model of the CoE
Build, lead, and scale a global team combining PXM experts and Forward Deployed Engineers
Establish clear intake, prioritization, and engagement models for CoE involvement
Partner tightly with Product leadership to influence roadmap, prioritization, and platform evolution
Codify PXM best practices, architectures, and methodologies into reusable standards and assets
Act as executive sponsor for the most complex and strategic customer engagements
Guide go‑to‑market teams on when and how to leverage the CoE for maximum impact
Ensure CoE efforts remain scalable and product‑aligned, avoiding bespoke or non‑repeatable work
Represent customer and field insights in executive and company‑wide forums
Be accountable for the P&L of the CoE
Requirements:
You have +12 years of experience in consulting and/or engineering roles
You have a proven history of leading high-impact customer projects, delivering solutions in production environments with high business impact
You have a solid background in modern SaaS platforms, APIs, integrations, data systems, and enterprise architectures
You have extensive experience in managing and scaling international teams and leading them through change
You have excellent communication skills with the ability to influence C-suite stakeholders and align internal teams, from R&D to Go-To-Market
You speak English fluently
What we offer:
Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year
UK: Enjoy 25 days of annual leave
France: Enjoy 34 days of annual leave and RTTs
UK: Enjoy a £450 budget to enhance your home office and an £80 monthly sustainable transportation allowance for eco-friendly commuting
France: Enjoy a €500 budget to enhance your home office. 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
France only: Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
UK: Benefit from 26 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, and up to 20 weeks of fully paid shared parental leave. A gradual return to work program is also available
France: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company
Access a £1,000/€1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme"
Start on the right foot with an 8-week onboarding program
Receive company-paid private medical insurance for you and eligible dependents
UK: Benefit from a pension plan and protect your loved ones group income protection and a group life cover
France: Protect your loved ones with life insurance covering up to 5 years of your salary, and safeguard your own financial stability with comprehensive income protection
Access individual and confidential sessions with a mental health practitioner or coach of your choice