Senior Director, Care Support Operations Job at InnovAge (Denver)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Senior Medical Director

The Senior Medical Director will join Oak Street Health at a critical time in th...

Location

United States , Oklahoma City

Salary:

184112.00 - 396550.00 USD / Year

CVS Health

Expiration Date

Until further notice

Requirements

M.D. / D.O. / DNP graduates
Board certified in Internal Medicine or Family Medicine
Minimum of 5 years of experience in outpatient practice
Minimum of 3 years of experience in a physician management role or role as medical director
Experience managing a medical group of 20 or more providers
Extensive experience in clinical leadership roles
Experience with managed care and/or value-based practice
Experience using a metrics-driven approach to analyze cost, quality, and satisfaction data
US work authorization

Job Responsibility

Leading provider teams in the local market
Partnering with Regional Vice President to achieve operational and clinical excellence
Practicing primary care in clinics 2 1/2 days per week
Supervising and mentoring health center Medical Directors
Interviewing, hiring, and retaining providers throughout the region
Developing physician leadership in providers
Supporting organizational strategy through committees and projects
Supervising interdisciplinary Complex Care Teams
Supervising Transitions Nurses
Participating in documentation and coding activities

What we offer

Paid vacation and sick time
Generous 401K match with immediate vesting
Health benefits
Affordable medical plan options
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Flexible work schedules

Fulltime

Regional Director of Resident Care

The Regional Director of Resident Care is responsible for activities related to ...

Location

United States

Salary:

105000.00 - 115000.00 USD / Year

Dewolfe Place

Expiration Date

Until further notice

Requirements

Bachelor of Science in Nursing required
Master of Science in Nursing preferred
Maintains knowledge of regulatory compliance in all states of responsibility
Experience in assisted living, home health or long-term care industries
Ten (10) years’ nursing experience
Licensed Registered Nurse in good standing
Five (5) year nursing management experience

Job Responsibility

Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines
Reviews new regulatory directives and implements changes as needed
Reviews and investigates resident complaints/Hotline Complaints as directed
Ensures compliance with resident rights policies and works to resolve resident grievances
Conducts compliance surveys at communities
Assist in coordinating actions plans to minimize liability and risks as a result of compliance surveys
Participates in State and Federal surveys and compliance investigations
Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions
Reports findings of State and Federal surveys to the Regional Operations Leader
Gathers performance improvements indicators and survey data to identify trends

What we offer

medical
dental
vision
life and disability insurances
paid time off
paid holidays
401(k) plan with company match
Employee Assistance Program
accident insurance policies

Fulltime

Senior Director, Marketing

The Senior Director, Marketing (Senior Director) will lead the Festival’s audien...

Location

Canada , Stratford

Salary:

Not provided

Arts Consulting Group

Expiration Date

Until further notice

Requirements

A minimum of 10 years of senior experience in marketing is required from work in the creative industries, tourism, consumer marketing, or other fields, but preferably in a nonprofit and arts-based environment
A proven track record of leadership in marketing, branding, budgeting, forecasting, technology, the use of Customer Relationship Management software, and advancing the mission of a similar complex organization, is a must
A master’s degree in marketing, communications, or business administration or equivalent experience is an asset
Demonstrable passion and enthusiasm for theatre is an asset
Outstanding interpersonal, written, and verbal skills in English are required
Residency in proximity to the Festival’s main offices in Stratford is required to facilitate working on-site
Those currently eligible to work in Canada, as well as international applicants who would need immigration support, are more than welcome to pursue this unique opportunity

Job Responsibility

Develop and oversee the implementation of integrated marketing plans designed to meet ambitious revenue targets
Formulate the profile of the Festival’s target markets, tracking the effectiveness of the marketing tactics against the audience segments, improving bottom-line results
Articulate a clear value proposition associated with the brand and ensure the proposition is integrated into compelling copy and the work of the marketing, audience engagement, publicity, sponsorship, and communications teams
Establish, implement, and evaluate short- and long-range departmental objectives, policies, and operating procedures to ensure goals are met or exceeded
Regularly analyze sales data and competitive activity and share with the Festival senior team, together with observations and recommendations
Recruit, manage, and provide direction and support to employees, fostering professional development, effectively managing performance and maintaining a caring and inclusive work environment
Guide the work of the Marketing, Publicity, Audience and Community Engagement, Film Production & Distribution, Corporate Sponsorship, and Analytic teams setting the overall plan and supporting the leaders regularly in the execution of those plans
Advise colleagues on programming choices based on knowledge of target markets, competitive offerings, emerging social issues, and internal competencies
Identify and develop new customers, build loyalty among existing customers, and win back lapsed customers
Generate the evolution of a brand strategy that supports the Festival’s strategic goals and objectives

What we offer

A comprehensive group benefits package includes health, dental, vision, an RRSP matching program, Manager lieu days on top of vacation time, and complimentary opening night tickets

Fulltime

Regional Director

Compass Associates have been engaged to appoint an experienced Regional Director...

Location

United Kingdom , London; Essex; Kent

Salary:

80000.00 - 90000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Experienced Regional Director / Operations Manager within adult social care
Ideally nurse-qualified (though strong non-clinical operators will be considered)
Skilled in managing mixed portfolios with both stable and underperforming homes
Commercially astute, quality-led, and confident leading through change
Based within a reasonable commute of London, Essex or Kent (this is not a relocation role)
Calm, resilient, and able to influence, challenge, and support senior leaders and Home Managers

Job Responsibility

Provide clear, motivational leadership to Home Managers across five nursing homes
Drive compliance and quality improvement across a mixed-performing region
Strengthen commercial performance, occupancy, and financial management
Support turnaround activity within underperforming services
Build a positive, engaged culture aligned with organisational values
Collaborate with the senior team to implement regional consistency and best practice

What we offer

20% quarterly bonus linked to quality and financial KPIs
Healthcare insurance
Pension scheme
Paid mileage

Fulltime

Executive Director

The Executive Director is responsible for leading the community’s day-to-day ope...

Location

United States , Newburyport

Salary:

116000.00 - 139200.00 USD / Year

Atria Senior Living

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, or related subject
Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals
Ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license
Must possess a valid driver’s license
Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy

Job Responsibility

Lead the community’s day-to-day operations with full profit and loss responsibility
Plan, implement, and evaluate all aspects of operations
Recruit and train team members
Directly supervise a high performing team of leaders in sales, care, hospitality, and resident engagement
Foster an environment of high customer satisfaction
Ensure a quality-oriented and engaged workforce
Ensure compliance with all local, state, and federal regulations
Focus on creating a safe working and living environment
Lead the development and implementation of all sales and operations strategies and tactics
Regularly communicate performance with the Regional Vice President

What we offer

Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans (medical, vision, dental, company paid short term and long term disability)
Career Advancement Opportunities
Tuition Reimbursement (up to $5,250 a year)
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match
Rewards & Recognition
Health & Safety priority

Fulltime

Regional Director Operations

Regional Director Operations (RDOs), support the operations, growth, and develop...

Location

United States of America , Remote, Illinois

Salary:

90000.00 USD / Year

WellNow Urgent Care

Expiration Date

Until further notice

Requirements

Significant travel required – 90% of the time
3-5 years’ experience supervising staff or documented performance
Ability to work both independently and in a team environment
Strong interpersonal and communication skills and the ability to work effectively with a wide range of people
Strong presentation, employee management, and project implementation skills
Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports
Skill in organizing and establishing priorities
Must be detail-oriented and well organized
Excellent problem-solving skills
High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills

Job Responsibility

Directs and leads a team of approximately six Multi-Site Managers overseeing twelve WN sites. Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals
Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions
Regional Director Operations utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency
Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region
Implement strategies that would support best practices in hiring and retention
Ensures that Multi-Site Managers plans, organizes and manages operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards
Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency
Partners with Senior Director of Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed
Collaborates with Multi-Site Manager, Senior Director of Operations and HR Business Partner on employee relations matters related to the site
Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture

What we offer

Competitive salary
Parental leave
Continuing education opportunities
Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
401(k) plan with a company match for your future financial security
Free urgent care visits for you and your immediate family members
Opportunities for promotional growth as we continue to expand our presence
Monthly bonus based on your performance and productivity

Fulltime

Director, Care Operations Program Management

Virta Health is on a mission to reverse metabolic disease in one billion people....

Location

United States

Salary:

166000.00 - 196000.00 USD / Year

Virta Health

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, operations, or strategy within healthcare or a related industry, with leadership experience
Proven track record of leading complex, cross-functional initiatives at scale in a high-growth or startup environment
Experience managing and developing high-performing teams
Strong strategic thinking paired with operational rigor and attention to detail
Exceptional communication and stakeholder management skills, including experience influencing senior leaders
Understanding of healthcare operations and care delivery systems, or comparable experience
Bachelor’s degree required
advanced degree (MBA, MPH, MHA, or similar) preferred

Job Responsibility

Define and own the roadmap and prioritization of strategic projects and programs in alignment with business goals
Translate product, operations, and clinical objectives into clear, executable initiatives with measurable outcomes
Anticipate future scaling needs and proactively build operational infrastructure to support growth
Lead, coach, and develop a team of Program Managers, fostering strong execution, accountability, and career growth
Establish best practices, tools, and operating rhythms for program and project management excellence across Care Operations
Create a culture of continuous improvement, ownership, and data-driven decision-making
Provide oversight for high-impact, cross-functional initiatives spanning Coaching Operations, care models, new services, and operational pilots
Ensure programs and projects are delivered on time, within scope, and with clear success metrics
Identify risks, dependencies, and tradeoffs across the portfolio and drive resolution at the appropriate level
Serve as a partner to leaders in Coaching, Product, Design, Analytics, and Clinical teams to align priorities and execution

What we offer

Offers Equity

Fulltime

Senior Director, Care Support Operations

InnovAge

Location:
United States , Denver

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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