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Senior Director, Care Support Operations

United States, Denver 136400.00 - 177400.00 USD / Year · Job Posted March 19, 2026
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Job Description

The Chief of Staff for the SVP of Care Support will play a pivotal role in managing and coordinating complex operational initiatives, ensuring seamless execution of strategic priorities, and enhancing organizational efficiency. This role will act as a key advisor and facilitator, supporting the SVP in driving transformation and operational excellence across the organization.

Job Responsibility

  • Serve as a trusted advisor to the SVP of Care Support, providing strategic guidance and support in decision-making processes
  • Coordinate and manage the execution of high-priority initiatives, ensuring alignment with organizational goals
  • Facilitate communication and collaboration across departments to ensure cohesive and efficient operations
  • Prepare and review reports, presentations, and other documents for the SVP, ensuring accuracy and relevance
  • Assist in the development and implementation of the SVP’s strategic vision and goals
  • Represent the SVP in meetings and communications, ensuring consistent messaging and follow-through
  • Oversee the implementation of operational solutions and programs that enhance core operations and maximize efficiencies
  • Advise on specific operational processes to support an integrated operations model
  • Collaborates with select ancillary services including but not limited to: Transportation, Health Information Management, Scheduling, Contact Center and participant engagement
  • Monitor and assess the performance of key support functions, identifying areas for improvement and implementing corrective actions
  • Ensure team is focused on highest priority items across Care Support leadership team
  • Oversee special initiatives, analyze data to drive decision-making, and ensure organizational goals are met efficiently
  • Engage with various levels of the organization to foster a culture of ownership and accountability
  • Ensure compliance with legal, finance, and quality standards in all operational activities
  • Develop and maintain dashboards and performance metrics to track progress and outcomes
  • Facilitate team meetings and workshops to enhance collaboration and innovation
  • Lead and manage special projects and initiatives, from planning through execution and evaluation
  • Develop and implement project plans, timelines, and budgets, ensuring projects are completed on time and within scope
  • Analyze data and metrics to drive informed decision-making and measure the success of initiatives
  • Collaborate with cross-functional teams to ensure project objectives are met and sustained

Requirements

  • Bachelor’s degree in management, business, business administration
  • Minimum of 10 years of management experience in relevant areas such as strategy, operational excellence, project management, or business development
  • Proven experience in supporting senior executives and managing complex initiatives
  • Experience with developing large scale improvement initiatives and garnering support from executive leadership through influence, messaging and polished presentations
  • Strong analytical, communication, project management and organizational skills
  • Ability to influence and drive change across various levels of the organization

What we offer

  • medical/dental/vision insurance
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays

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