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Marriott Bonvoy Logo Marriott Bonvoy · IT - Software Development

Senior Director, Application Development, China

China, Shanghai · Job Posted June 24, 2025
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Job Description

Accountable for the development and delivery of innovative and high-quality customer-facing digital experiences for China and drives the growth and guest satisfaction of Marriott’s Digital channels. Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems. This position manages day-to-day relationships with global information technology teams and partners with local and global discipline stakeholders to deliver best in class experiences. Implements and manages continuous improvement programs to improve quality, consistency, and client satisfaction. This is the 'seed' expert role, the initial expectation is to perform the above tasks working with consulting engineering teams with the guidance and support from global Engineering team and local Digital Product team. At the same time, the role, builds a local IT Engineering team as we scale based on business growth needs.

Job Responsibility

  • Accountable for the development and delivery of innovative and high-quality customer-facing digital experiences for China and drives the growth and guest satisfaction of Marriott’s Digital channels
  • Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems
  • Manages day-to-day relationships with global information technology teams and partners with local and global discipline stakeholders to deliver best in class experiences
  • Implements and manages continuous improvement programs to improve quality, consistency, and client satisfaction
  • Works with the Architecture and Development lead to facilitate consistency of service delivery across client groups
  • Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tools and processes for both waterfall and agile development, Estimating standard tools and processes, incorporating flexibility for small and large projects, Deployment standard tools and processes
  • Monitors projects for adherence to defined application development processes
  • Works with IT organization to create broader IT related and corporate standards and policies where necessary
  • Communicates important application development policy changes that affect service provider and/or Marriott operations
  • Manages application development projects in partnership with IT teams, business partners and providers
  • Provides overall project management of business projects/portfolios
  • Defines and oversees effective reporting to the Business Partnership & Planning teams
  • Leads project reviews with Business Partnership & Planning teams on application development projects
  • Manages day-to day relationships with all local & global IT teams to promote the delivery of services that meet or exceed the expectations of business team
  • Monitors all projects for alignment with defined business case process
  • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
  • Defines, manages, and improves service level reporting for application development
  • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
  • Leads application development and maintenance of service provider project management standards and tools
  • Participates in digital product portfolio and demand management processes and engages service providers to promote client satisfaction
  • Works with application development service providers
  • Validates that the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
  • Works with all IT teams to progress the service providers services to match client needs
  • Facilitates team and service provider compliance with the agreement
  • Defines and facilitates service levels to meet business needs
  • Supports the IT organization
  • Participates in the creation and maintenance of IT’s business strategy and planning
  • Supports and follows defined IT Governance decision rights, standards and practices
  • Emphasizes accuracy and effectiveness of estimating and planning management with team
  • Assists all IT teams with the preparation and monitoring of business/discipline and continent IT budgets
  • Implements CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
  • Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
  • Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
  • Designs and administers project surveys or other feedback processes, to continually improve client satisfaction

Requirements

  • 10+ years of application development leadership experience with a minimum of 3 years at a Senior Director level or 6 years at Director level
  • Direct experience leading technology teams in defining, creating and supporting enterprise-scale solutions with strong knowledge of industry-standard Web/Mobile/WeChat technologies and Chinese Digital eco-systems like Tencent and Alibaba etc.
  • Strong knowledge of general industry trends, technologies and platforms
  • Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
  • Direct management of cross functional, sourced, or matrixed teams
  • Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC)
  • Experience working with consulting companies to lead the technology solution, application development, and production operations for $10M+ of efforts
  • Deep Experience in building highly scalable and secure modern Digital platform architectures for web platforms
  • Experience in building headless and headful solutions, with modern UI stack with Java, Node.JS, React, Vue and Redux and CMS and Experience
  • Experience in building architecture and solution for iOS App, Android App, WeChat Mini Program and WeChat Ecosystem
  • Experience with Adobe Experience Cloud with Adobe Experience Manager, Adobe Marketing Cloud, Adobe Campaign and personalization
  • Experience with server and client-side Graph QL is a plus, to build omni-channel presentation layer for large enterprises
  • Experience in building scalable product services using technologies such as Spring Boot, Play Akka, Nest.js, Service Mesh, deployed in cloud such as Ali-Cloud, AWS China, or other cloud providers
  • Experience with different types of modern purpose-built storages no-SQL databases and indexes such as Couchbase & XDCR, Elastic Search, Fusion Search, SOLR Search or other similar purpose-built SQL, no-SQL databases
  • Graduate/post graduate degree in Engineering, Computer Science or related areas
  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms

Nice to have

  • Demonstrated success leading medium- to large-scale initiatives/transformations
  • Proven executive experience in strategic planning and budgeting within one or more business groups
  • Strong communication skills, relationship skills, process management, negotiating, influencing and problem resolution skills
  • Knowledge of business environment, service requirements and hospitality culture
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
  • Ability to understand and communicate the lifecycle of technologies into business strategies

What we offer

  • Equal opportunity employer
  • Hiring a diverse workforce and sustaining an inclusive, people-first culture
  • Non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
  • More brands, more hotels and more opportunities for associates to grow and succeed
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