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Senior Director - Luxury Brand Operations

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

147000.00 - 248100.00 USD / Year
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Job Description:

The Senior Director, Luxury Brand Operations is a critical leadership position within the Luxury Group organization, focusing on driving strategic direction and execution of the Luxury Brands' priorities, collaborating closely with cross-functional teams to enhance brand prestige, perception, and awareness.

Job Responsibility:

  • Drive innovation and continuous improvement within Luxury Brand Operations, identifying and implementing best practices across all areas of the guest journey
  • Partner closely with cross-functional teams within the Luxury Group (e.g., Quality, Marketing, Brand Management and Design)
  • Act as the strategic business liaison between Headquarters, the continents and the greater Luxury Brand Operations team, providing guidance and support on operational matters
  • Assist in the development, implementation, and deployment of operational standards, policies, and best practices across the Luxury Portfolio
  • Drive the guest experience across all touchpoints
  • Ensure that all guest centric Luxury Brand initiatives are aligned with the guest experience vision across the luxury portfolio
  • Cultivate a culture of service excellence among hotel associates, empowering them to deliver exceptional guest experiences
  • Successfully manage and execute complex projects, ensuring timely delivery and adherence to budget and timelines
  • Demonstrate strong project management skills, including planning, budgeting, resource allocation, and risk mitigation
  • Cultivate and maintain highly collaborative relationships with key stakeholders across the Marriott Enterprise, including headquarters, continent leaders, and brand leaders
  • Communicate effectively and persuasively with all levels of the organization, both internally and externally
  • Effectively influence and negotiate with internal and external stakeholders to achieve desired outcomes, often without direct authority

Requirements:

  • Ten or more years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area, demonstrating progressive career growth and a pattern of exceptional performance
  • Five or more years in senior roles at the property level of a luxury hotel
  • 4-year degree from an accredited university in Business Administration, Operations Management, Hospitality Management, or related major

Nice to have:

  • International hospitality operations experience
  • Experience in an All-Inclusive luxury hotel, lodge/camp or yacht
  • Prior GM experience
What we offer:
  • bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • health savings account (except for positions based out of or performed in Hawaii)
  • flexible spending accounts
  • tuition assistance
  • pre-tax commuter benefits
  • other life and work wellness benefits

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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