Senior Director - Atlassian Products & Services Jobs

Modus Create

Location:
United States of America

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead the Future of Atlassian Services offerings at Modus Create; Help our team, help our customers, get the maximum value they can from their Atlassian tools.

Job Responsibility:

You will be responsible for three main areas of work.
First is helping our managers and individual consultants to deliver fast, high quality, customer service.
Second is that you will work with both our consultants and partner sellers to design solutions using Atlassian software to meet customer needs.
Third is that you will personally help run the implementation of our most complex customer solutions.
We expect your time to be split 20/50/30 across the three in that order.

Requirements:

You know all Atlassian tools like the back of your hand and would be considered a Subject Matter Expert (SME) by anyone who had a conversation with you on the topic
You know the underlying and associated tech pretty well. Topics like Github, webhook integrations, scripting, or Atlassian Marketplace apps should come naturally and you should be able to carry a comfortable conversation with an SME on the topic.
You can understand the customers business without being an expert in their field. For example, if you talk to a national chain of oil and gas stations, you can make reasonable assumptions on how and why they operate and how that fits into their business processes.
You understand the needs of team members at all levels of an organization. Different positioning needs to be used with executives vs people managers vs individuals. This skillset needs to exist when interacting with Modus team members, and customers.
You have an attitude of very high ownership. If work is assigned to you, you will run it down until it is done.

What we offer:

Remote work with flexible working hours
Flexible Time Off/PTO
Premium Health Insurance (medical, vision, and dental)
401 (k)
Modus Global Office Program: for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries.
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account.
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Director - Atlassian Products & Services