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Service Stream Logo Service Stream · IT - Administration

Senior Digital Support Engineer

Australia, Welshpool Employment contract · Job Posted June 02, 2026
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Job Description

Are you a tech savvy problem solver who loves helping people, thrives in a fast paced environment, and knows how to turn complex issues into seamless solutions? ServiceStream is looking for a Senior Digital Support Engineer to join our national team and deliver exceptional frontline and Level 2 technical support across our digital workplace. This role blends Service Desk responsibilities with End User Computing (EUC) expertise — perfect for someone who enjoys variety, owns their work, and is passionate about creating a smooth and productive technology experience for all users. Please note: This role is open exclusively to Australian Citizens and is offered as a 12-month fixed-term contract, with the potential for extension. The position will be based out of our Welshpool office in Perth.

Job Responsibility

  • Provide high-quality first‑level support via phone, email, ticketing systems and in-person requests
  • Troubleshoot a wide range of issues including hardware, software, account access, connectivity and digital workplace tools
  • Act as a Level 2 escalation point for more complex technical issues
  • Administer, configure and support end-user devices including Windows, macOS, Apple and Android
  • Support enterprise applications such as Microsoft 365, Teams and SharePoint
  • Assist with employee onboarding/offboarding, including device provisioning
  • Contribute to process improvement, automation ideas, and knowledge base documentation
  • Deliver exceptional customer service to ensure a positive user experience

Requirements

  • Must be an Australian Citizen
  • Bachelor’s degree in IT, Computer Science, or equivalent experience
  • 3+ years’ experience in IT support or service desk environments
  • Strong troubleshooting skills across Windows, macOS, and mobile platforms
  • Experience with Microsoft 365 administration
  • Excellent communication, analytical and problem‑solving abilities
  • Familiarity with ITSM tools such as ServiceNow or Jira
  • Ability to work onsite 5 days per week and participate in rostered phone coverage

Nice to have

  • Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation
  • Experience with mobile device management (MDM) tools
  • Basic understanding of networking (TCP/IP, DNS, DHCP)

What we offer

  • Growth – Career development and internal mobility opportunities across our diverse business
  • Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa
  • Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options
  • Culture – A workplace that values diversity, inclusion and celebrates excellence
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