Senior Digital Project Manager, Customer Experience Job at Coloplast (Humlebæk)

Sr. Manager, Customer Experience-Frontline Digital Experience

In this role, you’ll lead a team focused on delivering T-Mobile’s digital experi...

Location

United States , Bellevue

Salary:

112900.00 - 203700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience
4-7 proven experience in the wireless industry
4–7 years of people leadership and team development experience
2+ years of experience identifying customer difficulties, designing solutions, and ensuring implementation
Strong background in customer experience strategy, process optimization, and analytics
Strategic problem solver with a proven track record to influence and get results at all levels
Proficient in Microsoft Office
experience with SQL and analytics tools is a plus
Excellent communication, problem-solving, and project management skills
At least 18 years of age

Job Responsibility

Lead and encourage a team through mentor, career development, and performance feedback
Develop and implement customer experience strategies aligned with T-Mobile’s vision and customer-first philosophy
Represent the voice of the customer at the leadership level to influence product and service develop
Oversee complex, cross-functional projects from concept to execution, ensuring flawless rollouts across channels
Identify process improvement opportunities and partner with internal teams to build customer-centric solutions
Deliver clear, concise communications on project status, key metrics, and team updates
Build positive relationships with senior leaders across the enterprise to drive alignment and support
Champion post-launch strategies that improve new commerce, product, and service experiences
Tackle additional projects and responsibilities as needed

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
annual bonus or periodic sales incentive or bonus
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Fulltime

Senior Manager-US Consumer, Proprietary Product Digital Customer Experience

The Sr. Manager, Proprietary Digital Customer Experiences, will play a key role ...

Location

United States , New York

Salary:

123000.00 - 215250.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Strong digital product development skills and understanding of mobile and web experiences
product management experience a plus
Solutions-oriented, strategic and creative thinker with attention to detail
Demonstrated strength in building relationships & collaborating cross-functionally with technology & business teams to drive results
Ability to stay calm under pressure and flexible amidst change
Strong verbal and written communications skills and comfort interaction with all levels of the organization
Exceptional project management skills and ability to proactively and independently identify opportunities for improvement and drive results
Team player & leader with a passion to create the best customer experience for our Card Members
Passion for innovation and evolution of mobile/web products, AI, and consumer trends

Job Responsibility

Lead the design and execution of net-new digital experiences and enhancements, across both Amex Mobile App and Web, for proprietary card products
Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure connectivity and seamless delivery of initiatives
Serve as the Digital Product voice on delivering best-in-class customer experiences
Design and deliver reporting for the enterprise to track Digital Customer Experience results
Contribute to evolution of operating model, frameworks for Proprietary digital customer experiences and identify opportunities for enhancement through adoption of new technologies
Lead one direct report and contribute to high-performing team culture

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

US Customer Experience Senior Manager

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part...

Location

United States , Tampa

Salary:

146873.20 - 198710.80 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience OR Master's degree and 6 years of experience OR Bachelor's degree and 8 years of experience OR Associate's degree and 10 years of experience OR High school diploma / GED and 12 years of experience
In addition to meeting at least one of the above requirements, you must have a minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources

Job Responsibility

Leading the activities of the regional OTC organization for Amgen Supply Chain as well as managing a team of direct reports
Assisting with strategic direction, supporting development of the digital and CX roadmap, and overseeing the execution of the order-to-cash process following industry best practices
Partnering with key stakeholders across the Americas Business Customers to drive faster adoption, greater utilization, higher proficiency, and simplification efforts across the region’s transformation initiatives
Leveraging analytics and reporting to monitor performance, identify trends, and drive databased decision making
Effectively collaborating with multiple key stakeholders across the various business units to define strategies and processes that scale across current and future Trade channel growth
Providing regular reports and data-driven recommendations to improve customer experience
Supporting the use of digital platforms and tools such as SAP, Salesforce Service Cloud/eCommerce, Celonis, UiPath, IRT, and CTMS to improve service delivery and operational efficiency
Communicating strategic priorities and assisting in diagnosing and solving tactical problems that limit desired business outcomes
Overseeing key OTC activities within scope, including order management, product and distribution complaints, dispute resolution, and customer inquiries
Understanding customer pain-points related to self-service that result in fallout or voice calls and partnering with Product team, Customer Journeys, Service Delivery teams, and other areas to resolve these issues and to improve customer adoption of self-service

What we offer

Health and welfare plans for staff and eligible dependents
Financial plans with opportunities to save towards retirement or other goals
Work/life balance
Career development opportunities
Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives

Fulltime

Exports Customer Experience Senior Assistant Manager

The Exports Customer Experience Senior Assistant Manager is responsible for ensu...

Location

Philippines , Metro Manila

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

3-5 years of experience in Supply Chain operations, specifically in planning and export-related areas
Working knowledge of supply chain management principles
Demonstrated analytical and conceptual problem-solving abilities
Excellent oral and written communication skills, including presentation skills
Ability to manage multiple projects and work through ambiguity
Strong communication skills with the ability to deliver complex information to a variety of audiences effectively
Proficiency in Microsoft Excel
Good working knowledge of SAP and Kinaxis is an asset

Job Responsibility

Oversee the achievement of Exports Customer Service KPIs (ICDOT)
Manage a team of Exports Customer Service Executives responsible for supportability planning and innovations in Export markets
Ensure smooth operations in the export distribution process (Distribution Requirements Planning) to deliver high levels of customer service to Export markets
Provide transparency on the overall supply situation to Export markets and highlight any supply risks to support the business planning process
Consolidate Export market demand and analyze demand movements
Drive digitization initiatives on Export demand collation (RPA, Kinaxis)
Ensure compliance with CO procedures and policies (Service Level Agreements, Working Capital, Sourcing Capabilities, etc.) in associated countries
Support the S&OP process by driving a structured Regional Demand and Supply Reconciliation process

Fulltime

Senior Customer Experience Program Manager

We’re transforming the way Windows engages and supports our most important Comme...

Location

United States , Atlanta

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Lead end-to-end customer engagement lifecycles, from onboarding through delivery and retention, ensuring alignment with program goals and excellence in execution
Orchestrate capability delivery by coordinating engineering escalations, critical project advisories, and post-incident reviews to resolve issues and improve service reliability
Facilitate regular service reviews, change communications, and governance syncs to maintain transparency and drive customer success
Advocate for customer needs by capturing and relaying feedback to engineering and product teams, facilitating CAB sessions, and submitting design change requests
Drive program growth by identifying new customer opportunities, supporting sales engagements, and managing onboarding readiness across stakeholders

Fulltime

Senior Project Manager, Services

This is an exceptional opportunity for a **Senior Project Manager, Services** to...

Location

United States

Salary:

Not provided

Aquent

Expiration Date

Until further notice

Requirements

2+ years of experience in the technology industry
7+ years of experience in project management
Mastery of project and portfolio management principles, with the ability to oversee a high volume of concurrent workstreams while maintaining strategic alignment with business objectives
Proven ability to manage the ambiguity of changing priorities while maintaining a sharp focus on high-level prioritization and project scoping
Exceptional interpersonal skills, with the gravitas to influence C-suite stakeholders and lead through persuasion and professional credibility
Proven ability to remain effective and organized in an evolving environment where processes are still being defined
A general understanding of how the Internet works, including Networking, Security, Zero Trust/SASE concepts, DNS, and APIs
Experience in organizational change management, guiding enterprise customers through the cultural and operational shifts required by digital transformation
Advanced skills in managing friction within project teams or with customers to reach mutually beneficial outcomes
Proven ability to navigate and influence a complex matrix of internal stakeholders to resolve blockers, advocate for customer requirements, and ensure a unified one-team approach to delivery

Job Responsibility

Lead diverse cross-functional technical teams in delivering complex consulting and multi-stream implementation services for high-criticality enterprise environments
Cultivate and maintain high-trust relationships with key customers, partners, and vendors, fostering satisfaction and driving revenue growth
Ensure all professional services engagements are delivered on-time and within budget, managing high-value portfolios and guaranteeing technical performance meets customer expectations
Monitor project financial health, including budget burn rates, margin analysis, and revenue recognition forecasting, to ensure targets are consistently met
Develop, implement, and refine scalable methodologies and best practices to enhance the global efficiency and effectiveness of professional services delivery
Facilitate a seamless and consultative handoff from the sales cycle to technical execution
Proactively identify and mitigate project risks, particularly concerning zero-downtime migrations in multi-vendor environments, to safeguard customer operations
Transform raw project data into data-driven insights and regular status narratives for internal and external leadership regarding project health and resource utilization
Proactively leverage advanced tools to optimize project workflows and technical delivery, serving as a force multiplier for yourself and your team by streamlining tasks and maximizing overall project productivity

What we offer

Subsidized health, vision, and dental plans
Paid sick leave
Retirement plans with a match
Free online training through Aquent Gymnasium

Fulltime

Senior Project Manager

Collinson is seeking an experienced Senior Project Manager to support the succes...

Location

United Kingdom , London

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

7+ years of project or programme delivery experience
Proven experience delivering Salesforce technology programmes or large-scale Salesforce implementations
Experience working within customer, digital or transformation programmes
Strong project management and coordination capability
Experience managing multiple stakeholders and delivery workstreams
Strong governance, reporting and planning skills
Experience operating within fast-paced delivery environments
Excellent organisational and communication skills
Strong problem-solving and prioritisation capability
Ability to manage competing priorities and delivery timelines effectively

Job Responsibility

Manage day-to-day delivery coordination across programme workstreams
Maintain programme plans, timelines and delivery trackers
Coordinate delivery activity across internal teams, agencies, technology providers and client stakeholders
Ensure delivery milestones, dependencies and actions are tracked and managed effectively
Support delivery mobilisation and implementation planning activities
Support programme governance structures and reporting processes
Prepare status reports, RAID logs, meeting outputs and delivery updates
Track programme risks, issues, dependencies and mitigation actions
Support governance forums, steering meetings and project workshops
Ensure delivery documentation and reporting standards are maintained

Fulltime

Senior Project Manager

We are recruiting an experienced and technically credible Senior Project Manager...

Location

United Kingdom , Leighton Buzzard

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Demonstrable experience leading complex engineering development programmes in an aerospace, defence, or similarly regulated environment
Strong track record of managing programme performance against cost (NRC/RC), schedule, and quality targets through the full development lifecycle
Experience acting as the primary customer interface and managing senior internal and external stakeholders
Proven ability to lead cross-functional, cross-site IPTs, including management of external suppliers and build-to-spec partners
Proficiency in formal project management methodologies — APM, PMI, or equivalent — with a working understanding of PLM framework or an equivalent stage-gate development process
Proficiency in risk and opportunity management, change control, and project governance frameworks
Degree-level qualification in Engineering, Systems Engineering, or a closely related technical discipline

Job Responsibility

Structure and lead the project objectives across performance, cost, quality, and schedule, and arbitrating
Establish and drive the project development plan, ensuring the PCE or product engineer validates achievement of product performance objectives
Own accountability for Non-Recurring Cost (NRC) and Recurring Cost (RC) targets allocated to the project
Drive convergence of the technical-economic product definition against programme targets
Plan project activities and development reviews in line with programme and customer milestones
Analyse and instruct impact assessments (cost, schedule, risk) for any project evolution or change, in conjunction with responsible Work Package leaders
Lead identification, assessment, and management of technical risks and opportunities, considering return-of-experience
Ensure the project risk register is maintained, reviewed at appropriate cadence, and escalated where required
Assess the cost, schedule, and risk impact of all changes before approval, and present recommendations to the PCE, Programme Manager, Steering Committee
Serve as the primary project interface with the customer and all stakeholders (regulatory bodies, partners, suppliers) in the execution of the project, in line with the framework set by the Programme Manager, Steering Committee, PCE

Fulltime

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Senior Digital Project Manager, Customer Experience

Job Description

Job Responsibility

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