Senior Digital Product Manager

• Lead or participate in variety of complex functions within the digital environment
• contribute to large-scale planning related to the execution of the digital strategy
• review and analyze complex content strategy/creation, customer experience, analytics/research or product management that require an in-depth evaluation of variable factors
• independently resolve complex issues
• lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements
• collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
• potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives

4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Establish a strong understanding of enterprise onboarding functions and features
• identify change impacts and define delivery methods to communicate change impacts
• translate WCAO features into language that enterprise onboarding user base can readily consume
• identify tasks required of a learner and prioritize those tasks for training
• facilitate and deliver training or other related facilitation experience such as group meetings and consultation
• research, develop, and edit operational procedures and documents
• conduct testing to ensure tool functionality addresses the underlying business need
• conduct production validation
• participate in production support
• ensure plans/programs adhere to appropriate policies and regulations
• have strong relationship management skills, with the ability to define an effective engagement model in a matrixed environment
• develop creative innovative solutions to improve efficiencies