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Senior Digital Product Manager, Document Management Foundations

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U.S. Bank National Association

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Location:
United States , Atlanta ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

126820.00 - 149200.00 USD / Year
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Job Description:

U.S. Bank is seeking a seasoned product manager to accelerate the modernization of our Document Management (DM) platform. This role will drive the evolution of foundational document capabilities across the full value chain: Ingest/Capture/Extract → Storage/Management → Retrieve/Intelligence. The focus is on building reusable, scalable, and AI-enabled platform capabilities that power document workflows across the enterprise.

Job Responsibility:

  • Ensures a data-driven approach to prioritize 'building the right thing' that maximizes results for both end users and internal business partners
  • Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions
  • Advocates for reusability of capabilities to drive cost-effective scale and speed to market
  • Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision
  • Align digital product vision across other enabling functions to establish an integrated delivery roadmap
  • Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation
  • Leverages OKRs (Objectives and Key Results) to drive roadmap priorities
  • Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience
  • Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk / compliance adherence
  • Drives digital product development by actively managing the roadmap through the agile delivery lifecycle
  • Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset
  • Enable the cross-channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions
  • Identifies initial and ongoing digital product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences
  • Develops north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal
  • Continuously measures actual results against target NSM to manage performance and drive progress against product vision and strategy
  • Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work
  • Drive the evolution of foundational document capabilities across the full value chain: Ingest/Capture/Extract → Storage/Management → Retrieve/Intelligence
  • Modernize the ecosystem by adopting AI technologies (OCR, NLP, LLMs, RPA) into the platform and support the broader enterprise AI strategy
  • Establish a clear product ownership model for core DM capabilities, enabling business lines to build smarter, faster, and more compliant solutions
  • Responsible for all aspects of platform product management – defining vision and strategy, prioritization, roadmap, end-to-end product management – discovery, design, product development, launch, commercialization and product support

Requirements:

  • Digital Product Management experience
  • Expertise on the critical interdependencies among product model system elements that help and hinder performance
  • ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
  • Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
  • Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point
  • Knowledge of technical aspects of software products
  • ability to design, configure and integrate technical aspects of software products
  • Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds
  • ability to apply knowledge of risk management appropriately to diverse situations

Nice to have:

  • product PnL
  • product strategy, vision and planning
  • digital products and platforms
  • product discovery
  • product build and development
  • agile ways of working
  • channel alignment and management
  • adoption
  • customer experience research, insight and execution
  • go to market and sales channels
  • performance measurement and optimization
  • marketing and analytics
What we offer:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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