Senior Digital Product Manager - Digital Capabilities

• Own the strategy, roadmap, and execution of shared digital capabilities that enable scalable, reusable experiences across Commercial Banking and Corporate & Investment Banking platforms
• Partner with Design, Engineering, Architecture, Data, Risk, Compliance, and Product teams to identify common customer and business needs and translate them into platform solutions
• Evaluate complex business problems across multiple use cases and determine how capabilities can be designed for maximum reuse, scalability, and long-term value
• Lead product discovery, requirements definition, and solution analysis to ensure capabilities meet current and future business needs
• Facilitate discussions with technical and non-technical stakeholders, translating complex concepts into clear business outcomes and product decisions
• Drive prioritization decisions by balancing customer experience, business objectives, technical feasibility, risk, compliance, and operational considerations
• Troubleshoot and triage complex product challenges by identifying root causes, dependencies, and practical paths forward
• Define and measure product success through adoption metrics, customer insights, platform utilization, and business outcomes
• Manage product backlogs, requirements, and delivery plans while maintaining alignment across stakeholder groups and dependent teams
• Influence organizational decisions through strong communication, critical thinking, and data-driven recommendations
• Mentor and provide guidance on platform product management best practices

4+ years of Digital Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Platform product management experience focused on shared services, reusable capabilities, enterprise platforms, or design systems
• Strong analytical and critical thinking skills with the ability to synthesize information from multiple sources and make sound product recommendations
• Demonstrated success identifying patterns across diverse use cases and developing scalable solutions that support multiple products or customer journeys
• Comfort engaging in technical discussions with engineers, architects, and technology partners, including understanding system dependencies and evaluating tradeoffs
• Naturally curious and proactive problem solver who asks thoughtful questions, challenges assumptions, and seeks to understand root causes
• Experience influencing stakeholders and driving alignment in highly matrixed organizations
• Experience partnering with cross-functional teams to deliver digital products, platforms, or enterprise capabilities
• Experience working with Agile teams and managing product backlogs, priorities, and stakeholder expectations
• Educational background in Mathematics, Engineering, Computer Science, Data Analytics, Physical Sciences, or other analytical disciplines
• Experience with web UI frameworks, design systems, digital platforms, SaaS applications, or enterprise technology ecosystems
• Knowledge of customer identity and access management, authentication, authorization, fraud prevention, entitlements, content management, collaboration tools, customer experience analytics, or related digital capabilities
• Exposure to technologies and platforms such as Ping Identity, RSA, Actimize, NuData, Tableau, Optimizely, Glassbox, Documentum, SDL Tridion, SQL, MongoDB, or Data Lake architectures

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement