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As the Head of Consumer Money Movement, you will be a senior leader responsible for end-to-end product management of money movement experiences across Citizens’ Consumer, Small Business, and Private Bank segments. This role is focused on delivering exceptional customer experiences and driving business value by ensuring that our payment solutions are intuitive, secure, and seamless. This exciting opportunity sits at the core of everyday banking for millions of Citizens customers and requires a balance of nailing the basics and exploring opportunities for targeted innovation through both internal builds and external partnerships.
Job Responsibility:
Own and evolve the full suite of consumer money movement products and experiences, including wires, transfers, Zelle, P2P, RTP, and other emerging payment capabilities
Develop and execute a comprehensive product strategy that prioritizes customer experience improvements and aligns with Citizens’ broader consumer strategy
Lead end-to-end product lifecycle management, from ideation and design through delivery, optimization, and ongoing enhancements
Work cross-functionally with Risk, Fraud, Data, Technology, Operations, and other key partners to ensure solutions are safe, compliant, and scalable
Drive innovation and step-change improvements in money movement experiences by leveraging customer insights, competitive analysis, and industry trends
Partner with external technology providers and fintechs to accelerate capabilities and maintain a competitive edge
Ensure all processes, documentation, and marketing materials remain current and compliant
Develop overall product strategy and roadmap
Effectively engage in senior forums and communicate progress and priorities effectively
Requirements:
Senior leader responsible for end-to-end product management of money movement experiences
Experience in delivering exceptional customer experiences and driving business value
Experience with payment solutions
Ability to balance nailing the basics and exploring opportunities for targeted innovation
Ability to work cross-functionally with Risk, Fraud, Data, Technology, Operations, and other key partners
Ability to drive innovation and step-change improvements by leveraging customer insights, competitive analysis, and industry trends
Ability to partner with external technology providers and fintechs
Ability to ensure processes, documentation, and marketing materials remain current and compliant
Ability to develop overall product strategy and roadmap
Ability to effectively engage in senior forums and communicate progress and priorities effectively
What we offer:
Opportunity to earn an annual discretionary bonus
Competitive pay
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States