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Senior Digital Product Director

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Citizens Bank

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Location:
United States , Boston, Massachusetts

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Contract Type:
Not provided

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Salary:

135000.00 - 200000.00 USD / Year

Job Description:

As the Head of Consumer Money Movement, you will be a senior leader responsible for end-to-end product management of money movement experiences across Citizens’ Consumer, Small Business, and Private Bank segments. This role is focused on delivering exceptional customer experiences and driving business value by ensuring that our payment solutions are intuitive, secure, and seamless. This exciting opportunity sits at the core of everyday banking for millions of Citizens customers and requires a balance of nailing the basics and exploring opportunities for targeted innovation through both internal builds and external partnerships.

Job Responsibility:

  • Own and evolve the full suite of consumer money movement products and experiences, including wires, transfers, Zelle, P2P, RTP, and other emerging payment capabilities
  • Develop and execute a comprehensive product strategy that prioritizes customer experience improvements and aligns with Citizens’ broader consumer strategy
  • Lead end-to-end product lifecycle management, from ideation and design through delivery, optimization, and ongoing enhancements
  • Work cross-functionally with Risk, Fraud, Data, Technology, Operations, and other key partners to ensure solutions are safe, compliant, and scalable
  • Drive innovation and step-change improvements in money movement experiences by leveraging customer insights, competitive analysis, and industry trends
  • Partner with external technology providers and fintechs to accelerate capabilities and maintain a competitive edge
  • Ensure all processes, documentation, and marketing materials remain current and compliant
  • Develop overall product strategy and roadmap
  • Effectively engage in senior forums and communicate progress and priorities effectively

Requirements:

  • Senior leader responsible for end-to-end product management of money movement experiences
  • Experience in delivering exceptional customer experiences and driving business value
  • Experience with payment solutions
  • Ability to balance nailing the basics and exploring opportunities for targeted innovation
  • Ability to work cross-functionally with Risk, Fraud, Data, Technology, Operations, and other key partners
  • Ability to drive innovation and step-change improvements by leveraging customer insights, competitive analysis, and industry trends
  • Ability to partner with external technology providers and fintechs
  • Ability to ensure processes, documentation, and marketing materials remain current and compliant
  • Ability to develop overall product strategy and roadmap
  • Ability to effectively engage in senior forums and communicate progress and priorities effectively
What we offer:
  • Opportunity to earn an annual discretionary bonus
  • Competitive pay
  • Comprehensive medical, dental and vision coverage
  • Retirement benefits
  • Maternity/paternity leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs
  • Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Additional Information:

Job Posted:
January 08, 2026

Expiration:
February 02, 2026

Employment Type:
Fulltime
Job Link Share:

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