Senior Digital Manager Job at Waystone Governance Ltd. (Mumbai)

Job Description

Reporting to the Director of Architecture, Engineering, and Assurance, the Digital Manager will be vital to the success of the architecture, engineering, and assurance pillar. He/She will be a member of the leadership team, supporting the creation and leading a best of breed assurance capability able to support Projects, Change and 3rd Line Support across all systems and platforms including integration to COTS, Legacy and Vendor Systems across entire Waystone group. The Digital Manager will be responsible for establishing an effective local operating mode, developing appropriate leadership layers, and creating an environment where technical staff can focus on their core disciplines. Working collaboratively with global leadership, the role ensures that local execution aligns with global standards, practices, and strategic priorities, through people leadership, capability development, workforce planning, and structured operational governance.

Job Responsibility

Lead, structure, and mature a cross-functional team of developers, testers, and emerging disciplines, ensuring clear role expectations, effective leadership layers, and consistent standards of performance, engagement, and delivery
Establish and run a robust recruitment and on-boarding process that enables the team to scale efficiently and integrate new hires and new roles effectively into the existing operating model
Ensure all team members at all times are skilled, equipped, and supported with the right tools, training, and opportunities to deliver high-quality outcomes while maintaining focus on their technical disciplines
Evaluate and plan for the introduction of new technologies, initially assessing whether current team capabilities can adapt before recruiting externally, ensuring alignment with globally defined technical direction
Promote internal flexibility and reduce over-specialization by encouraging knowledge sharing, cross-training, and adaptable team structures, while developing future leadership capability
Foster a culture of continuous improvement, encouraging team members to regularly reflect, adapt, and enhance both technical practices and delivery outcomes
Collaborate closely with global development and test managers to ensure optimal allocation and utilization of team resources across change initiatives, projects, and BAU work
Support the implementation of clearly defined and evolving global development and testing standards, tooling, and practices in alignment with wider architectural and governance expectations
Maintain visibility of team performance and delivery quality, using metrics to drive improvement and ensure readiness to meet future demand
Build strong working relationships with architecture, engineering, assurance, and platform teams to ensure execution aligns with global strategic direction and avoids unnecessary complexity or delay
Act as a key liaison between the Mumbai-based team and UK-based leadership, supporting communication, reporting, and cross-functional alignment, and ensuring effective day‑to‑day operational leadership

Requirements

Proven experience leading blended technology teams in a complex, multi-platform or distributed environment
Background in scaling team capability through recruitment, on-boarding, mentoring, and professional development
Experience introducing and supporting the adoption of new tools, practices, and technologies in alignment with central technical leadership
Familiarity with supporting resource planning, performance tracking, and capacity optimization in collaboration with globally distributed delivery functions
Experience working within regulated environments and supporting adherence to architectural, assurance, and governance standards
Experience working in a matrixed or dotted-line reporting structure, supporting multiple functional leaders and global direction
Strong leadership and people management skills, with the ability to build trust and drive team performance
Competent understanding of modern development and testing practices, including CI/CD, automation, and cloud-native principles
Skilled in planning, prioritizing, and balancing local team delivery with centrally defined strategies
Excellent communication and collaboration skills, capable of operating across technical and business domains and multiple geographies
Proficient in using metrics to drive effectiveness, efficiency, and continuous improvement
Analytical and data-driven approach to team performance, resource planning, organizational structure, and decision-making
Bachelor’s degree in computer science, Engineering, Mathematics, Statistics, Business, or equivalent experience

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Senior Digital Manager

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