Senior Digital / IT Business Analyst

• Lead requirements elicitation activities including stakeholder interviews, workshops, and working sessions
• Analyze existing systems and business processes to identify inefficiencies and improvement opportunities
• Document clear, actionable requirements that are technically feasible and aligned with development standards
• Create and maintain Business Requirements Documents (BRDs), user stories, and supporting artifacts
• Track traceability between business requirements and functional/technical design specifications
• Act as the primary interface between business stakeholders, user communities, and IT teams
• Collaborate with architects, developers, and QA teams to translate business needs into system solutions
• Participate in shaping project scope, requirements, estimates, and solution designs
• Communicate changes, enhancements, and impacts to sponsors, developers, and stakeholders
• Prepare and deliver status updates, presentations, demos, and progress reports
• Support backlog grooming, roadmap development, and prioritization efforts
• Assist with business case development, ROI modeling, and cost‑benefit analysis
• Participate in testing activities by reviewing test scenarios, assessing defects, and validating releases
• Provide User Acceptance Testing (UAT) support to business stakeholders
• Maintain documentation repositories and ensure project artifacts are accurate and current
• Partner with Project Managers to monitor progress and evaluate delivery effectiveness

• Bachelor’s degree in Business Administration, Computer Information Systems, or related field
• OR High School Diploma/GED with 7+ years of relevant experience
• 7+ years of experience as a Digital or IT Business Analyst
• Strong experience with: Requirements elicitation for enterprise systems and internal applications
• Swimlane diagramming and business process modeling
• Agile, Waterfall, and BABOK methodologies
• Hands‑on experience using Jira and Confluence
• Experience with Salesforce or similar CRM platforms
• Working knowledge of: Basic SQL
• Entity Relationship Diagrams (ERDs)
• Data mapping concepts
• CCBA or CBAP certification preferred

CCBA or CBAP certification

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training