CrawlJobs Logo

Senior Digital Consumer Experience Manager

unilever.com Logo

Unilever

Location Icon

Location:
India , Mumbai

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This is a senior digital leadership role responsible for accelerating consumer experience transformation across the Beauty and Wellbeing portfolio. The role drives adoption of marketing technology, data platforms, AI-led engagement, and scalable digital capabilities to enable insight-driven and measurable consumer engagement. The role sits at the intersection of digital product thinking, consumer experience strategy, technology architecture, and cross-functional execution. You will work closely with marketing, supply chain, finance, data, cybersecurity, enterprise architecture, and global platform teams. The objective is to build scalable, secure, and intelligent consumer engagement platforms that deliver business impact at scale.

Job Responsibility:

  • Lead deployment and integration of core digital and marketing technology platforms including DTC platforms, CRM, CDP, analytics, personalization engines, and consumer insight tools
  • Partner with brand, media, and performance marketing teams to embed social-first, data-led, and platform-driven engagement models
  • Scale capabilities across AI-driven personalization, 1:1 communication, chatbots, segmentation, and advanced analytics
  • Design and optimize end-to-end consumer journeys across awareness, engagement, conversion, and loyalty for Beauty&Wellbeing
  • Adapt global digital platforms and engagement models to the Indian market context
  • Strong collaboration across marketing, digital, supply chain, finance, data, cybersecurity, enterprise architecture, and external partners
  • Drive senior stakeholder alignment, influence prioritization and investment decisions, and ensure disciplined execution
  • Translate business objectives into clear digital roadmaps and measurable outcomes
  • Ensure all digital initiatives comply with data protection regulations, data governance standards, and cybersecurity requirements
  • Establish governance across delivery quality, cost control, platform performance, and risk management
  • Partner with cybersecurity and privacy teams on audits, vulnerability assessments, and compliance checkpoints
  • Strengthen platform resilience and reduce operational and data risk exposure
  • Build playbooks, frameworks, and best practices for digital engagement, platform adoption, and data-led decision making
  • Upskill teams on digital products, emerging technologies, and modern ways of working
  • Foster a culture of experimentation, speed, learning, and continuous improvement

Requirements:

  • Bachelor’s or Master’s degree in Technology, Engineering, Computer Science, or Business Administration
  • Strong experience in digital transformation, digital product management, marketing technology, or large-scale digital programs
  • Exposure to enterprise platforms such as SAP, Salesforce, Adobe, and modern Martech stacks
  • Solid understanding of FMCG or consumer business processes across marketing, sales, supply chain, and finance
  • Proven ability to lead complex, multi-stakeholder initiatives in matrixed organizations
  • Digital product ownership and consumer experience design
  • Strategic and analytical thinking with strong business orientation
  • Deep understanding of enterprise platforms and data ecosystems
  • Expertise in Martech, CRM, CDP, AI, and automation
  • Ability to translate technology investments into tangible business outcomes
  • Ability to bridge technology, marketing, and consumer strategy seamlessly
  • Track record of driving scalable digital adoption and measurable impact
  • High curiosity, strong learning mindset, and comfort with experimentation
  • Strong interest in consumer behavior, beauty and wellbeing categories, and digital ecosystem trends
  • Strong consumer focus
  • Purpose-driven and service-oriented mindset
  • Intellectual curiosity and courage to challenge status quo
  • Agility and bias for action
  • Collaborative leadership style

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Icon
Unilever - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Digital Consumer Experience Manager

Consumer Experience Marketing Senior Manager

Lead the development and execution of data-driven marketing strategies that driv...
Location
Location
Japan , Osaka
Salary
Salary:
12000000.00 - 15000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 11, 2026
Flip Icon
Requirements
Requirements
  • Minimum 3 years of experience in consumer marketing strategy and tactics development, ideally in a multinational company or agency with similar experience
  • Proven ability to lead and manage cross-functional and cross-national project teams
  • Experience working with creative and media agencies, as well as other vendor partners
  • Strong analytical and measurement skills
  • Excellent English communication skills for seamless collaboration with a global team
Job Responsibility
Job Responsibility
  • Lead brand teams in translating customer insights into actionable marketing strategies and campaigns
  • Oversee the development of creative campaigns that align with brand strategy
  • Manage relationships with creative and media agencies
  • Track and analyze marketing performance to identify areas for improvement
  • Champion innovation by exploring new marketing solutions that leverage digital technologies
What we offer
What we offer
  • Health insurance
  • Employee pension insurance
  • Employment insurance
  • Saturdays off
  • Sundays off
  • Holidays off
  • Fulltime
Read More
Arrow Right

Senior Product Manager, Consumer Websites

Hunter Douglas is seeking a strategic and data-driven SEO Manager with a bias to...
Location
Location
United States , New York City
Salary
Salary:
125000.00 - 135000.00 USD / Year
hunterdouglas.com Logo
Hunter Douglas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6 years of SEO experience across technical, content, and local SEO, preferably for consumer or multi-location brands
  • Hands-on experience with local SEO platforms like Soci or Brightedge Local
  • Strong understanding of customer journey SEO, including how to structure content for different intent stages
  • Skilled in using SEO tools: Google Search Console, GA4, SEMrush, Ahrefs, Screaming Frog, etc.
  • Familiarity with AI tools for SEO research, content generation, and SERP monitoring
  • Deep understanding of SEO performance metrics, A/B testing principles, and content optimization workflows
  • Collaborative mindset with experience working across product, paid media, and content teams
  • Bachelor's degree required
Job Responsibility
Job Responsibility
  • Define and own the SEO roadmap across all consumer websites, supporting both national and local objectives
  • Conduct keyword research to inform new content pages across key formats: educational stories, product FAQs, dealer content, and showroom discovery
  • Develop and maintain a journey-based SEO strategy, mapping queries to customer intent stages (e.g., brand vs non-brand, inspiration vs action)
  • Build out AI search optimization strategy to future-proof content and visibility (e.g., optimizing for AI Overviews, zero-click SERPs, multimodal search trends)
  • Optimize meta data, URL structures, internal linking, and content hierarchy across newly replatformed websites
  • Audit and implement structured data (schema markup) for local businesses, products, reviews, and content types
  • Identify and close content gaps by analyzing SERPs, competitor coverage, and user queries
  • Lead ethical link-building strategies based on internal content quality (e.g., outreach, press placements, or co-marketing with dealers or partners)
  • Monitor off-page signals and their contribution to authority and rankings
  • Own and optimize dealer presence in local search results (map packs, “near me” queries, location pages)
What we offer
What we offer
  • Bonus target range: Up to 25%
  • Generous benefits package including medical, dental, vision, life, disability
  • A company culture that prioritizes internal development and professional growth
  • Time off with pay
  • 401(k) plan with a degree of employer matching
  • Paid parental leave
  • Wellness programs and product discounts
  • Fulltime
Read More
Arrow Right

Senior Manager - Digital Media

As the Senior Manager - Digital Media, you will play a key role in shaping the H...
Location
Location
United States , Manhattan
Salary
Salary:
100000.00 - 115000.00 USD / Year
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 6 years of experience in similar role or function
  • Experience in Digital media in-house or agency strongly preferred
  • Experience with Meta Business Manager, Google Analytics, Microsoft Excel, and/or similar performance dashboards
  • Experience interpreting media performance results, ideally tied to awareness KPIs, measurement frameworks, and strategic contribution to annual planning
  • High level of attention to detail, with and strategic mindset and the ability to execute with precision
  • Solid understanding of budgeting and ability to exercise appropriate judgment
  • Creative problem-solver with strong communication skills
  • Existing network of contacts at leading media companies: Meta, Google, Hearst, Condé Nast, etc.
  • Independent thinker with in-depth knowledge of the digital landscape, social media platforms and innovations in technology
  • Luxury brand experience is an advantage
Job Responsibility
Job Responsibility
  • Lead the planning, execution, and optimization of the Hermès digital media ecosystem (Digital, Social, OTT/CTV, Audio, etc.)
  • Manage agency briefing cycles by campaign to develop media plans for individual campaigns
  • Contribute to channel-level budget allocation and flighting decisions
  • Define and refine audience targeting strategies
  • Lead digital activation workflows end-to-end, including UTM structuring, tagging, trafficking, and monitoring
  • Oversee live campaign monitoring and optimization
  • Review all pre-, mid-, and post-campaign reporting
  • Provide strategic guidance to the media agency on optimization paths
  • Collaborate with Director of Digital Analytics
  • Oversee the Digital Media Coordinator
What we offer
What we offer
  • Commission and bonus incentives based on sales performance
  • Medical, Dental, Vision
  • Life Insurance and Disability
  • Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
  • Paid Parental leave and transition time
  • 401(k) and Roth Retirement plan with company matching and profit sharing
  • Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
  • Product discount and EAP resources
  • Access to Calm App, Health Advocate, Family Building Support and more
  • Fulltime
Read More
Arrow Right

Senior Ecommerce & Digital Manager

This is a newly created role for a highly motivated individual who can lead and ...
Location
Location
United Kingdom , Burnley
Salary
Salary:
65000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong previous experience of a Shopify/Shopify plus platform
  • Strong analytical skills and data-driven thinking
  • Experience of developing and leading a digital marketing direct-to-consumer offer
Job Responsibility
Job Responsibility
  • Lead and support the business on a direct-to-consumer offer
  • Lead the digital transformation of the business
  • Responsible for the development and continuous improvement of the new website
  • Plan and implement digital marketing campaigns, including web, SEO/, email, social media, and display advertising to increase brand awareness and conversion
What we offer
What we offer
  • 25% Bonus
  • Fulltime
Read More
Arrow Right

Senior Manager, Website Content and User Experience

This position will lead the design, development, and ongoing management of found...
Location
Location
United States , Alexandria
Salary
Salary:
93000.00 - 105000.00 USD / Year
unitedway.org Logo
United Way
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a related field such as marketing, user experience design, communications or related field
  • or commensurate experience
  • Minimum five years of experience in a similar or related role
  • Experience working across different functions related to digital marketing including website development, digital media marketing, SEM, SEO, social media, mobile development, analytics, CRM, and user experience
  • Must be comfortable working within a Drupal CMS environment and coordinating efforts with internal developers (IT) and external partners
  • Working knowledge of Google Analytics/GA4, Google Tag Manager, UTM creation/tracking, retargeting/remarketing strategies and web APIs
  • Strong and effective project management skills and ability to lead and direct internal and outside resources
  • Ability to manage multiple projects with different and converging timelines
  • Excellent communication skills. Effective storyteller in evangelizing strategies and new directions
  • Strong collaboration and partnership skills. Ability to effectively influence stakeholders and gain consensus at all levels of the organization
Job Responsibility
Job Responsibility
  • Prioritize the user at every decision point, with a knack for understanding user behavior, analyzing data, and establishing strategies to maximize overall impact
  • Develop, design and execute user experiences (including landing pages) and content recommendations to expand audience understanding and level of engagement with United Way. Oversees updating and formatting of web content
  • Architect, communicate, and build alignment on key digital journeys and experiences that drive new and deepen current donor and supporter relationships
  • Provide direction to, and coordinate with internal content creation teams, to ensure assets (visuals, video, featured stories, headers, copy) all follow digital best practices and deliver against objectives
  • Develop and oversee an editorial calendar for UW.org that aligns with annual communications, priority programs, and social media activation plans
  • Collaborate with internal and external stakeholders to create web experiences that grow traffic and engagement by adopting UX, information architecture, social media integration, and search engine optimization (SEO) best practices
  • Create new proposals through a digital lens based on historical information, current trends & experiences to help evolve and grow our digital footprint
  • Collaborate with analytics and donor insight team members to leverage and enhance existing data and analytics, and develop additional research and data sources as necessary, to inform strategy and ongoing optimization
  • Coordinate with IT team members and external hosting partner to monitor website performance, and identify, prevent, and resolve issues. Establish ways of working to ensure optimal digital experience oversight
  • Ensure adherence to United Way Worldwide brand standards and organizational objectives are prioritized in all efforts
What we offer
What we offer
  • health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more
  • Fulltime
Read More
Arrow Right

Senior Account Manager / Account Director - Consumer PR

We are looking for a consumer lifestyle PR Senior Account Manager or Account Dir...
Location
Location
Germany , Frankfurt; Munich; Düsseldorf
Salary
Salary:
Not provided
hotwireglobal.com Logo
Hotwire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be business proficient in both English and German (C1 and above)
  • PR expert with experience in other areas of the broader marketing matrix (e.g., influencer marketing, paid digital media, social, strategy/planning)
  • Agency or inhouse experience working on tech or consumer brands
  • Proven experience in media relations and storytelling
  • Strong conceptual skills in developing communication strategies and enjoy strategic planning
  • Knowledgeable on all communications platforms know where trends originate, and proactively apply this knowledge to client work
  • Passionate about the world of technology both in personal and professional life, and have proven experience using AI tools
  • Experience working in an international environment and can speak business proficient English and German
  • Confident, accountable and have some team leadership experience
  • Proactive and ambitious
Job Responsibility
Job Responsibility
  • Strategic consulting and management of consumer tech clients on national and international levels
  • Development of integrated communication campaigns (traditional, digital, influencer)
  • Building and maintaining strong media and influencer networks – with a focus on lifestyle and consumer media outlets (print, online, TV, podcasts etc.)
  • Contribution to new business through pitches, proposals, and networking
  • Line manager for mid/ junior team members
  • Managing budgets, timelines, and performance reporting
What we offer
What we offer
  • Flexibility to work remotely through our Thoughtful Working philosophy
  • Sabbatical scheme
  • a paid break for every four years served
  • Annual wellbeing allowance
  • Fulltime
Read More
Arrow Right

Senior Account Manager

Located in Berlin, you will oversee a leading global automotive brand – primaril...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Agency account management experience at a leading digital agency or similar organisation
  • Demonstrable experience working across diverse digital projects, including experience design (UX/UI), iterative design sprints, and web development
  • Some experience and interest collaborating with cross-functional teams to build and launch consumer-facing programs, such as loyalty platforms or other digital initiatives
  • Familiarity with generative AI tools and applications, and an understanding of their potential to enhance creative, strategic, and product development processes
  • Experience with global luxury and automotive brands preferred
  • A solid understanding of the end-to-end digital product development lifecycle, from discovery to launch and optimisation
  • Successful track record of building exceptional client relationships
  • Comfort and understanding of standard web development project terminology and processes
  • Strong presentation skills such as written, visual and verbal
  • Ability to structure strategic ideas into well-ordered and insightful keynote presentations
Job Responsibility
Job Responsibility
  • Builds and maintains client relationships
  • Develops a deep understanding of client’s business, market environment, and audiences
  • Successfully builds and manages trust with multiple stakeholders, partners and clients
  • Constantly demonstrating AKQA strategic thinking
  • Identifies, pursues and converts organic growth opportunities and supports the management & conversion of new business opportunities
  • Demonstrating care for stakeholders through unparalleled service and communication
  • Responsible for all aspects of monthly, quarterly and annual financial process for client accounts
  • Reaching profitability and revenue targets with sharp accuracy in forecasting
  • Provides a viewpoint on team resource and configuration
  • Creates and distributes professional-quality written documentation
Read More
Arrow Right

Head of Digital Experience and Content

The Head of Digital Experience and Content is a leadership role responsible for ...
Location
Location
United States of America , Charlotte
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Marketing, or a related field (MBA preferred)
  • 10+ years of experience in digital content, merchandising, or related roles, with at least 5 years in a senior leadership position
  • Proven track record of driving digital transformation and achieving revenue growth
  • Strong understanding of the convenience store sector and consumer behavior
  • Expertise in e-commerce, mobile platforms, and digital marketing
  • Exceptional analytical, strategic planning, and problem-solving skills
  • Excellent leadership and communication abilities, with experience managing cross-functional teams
Job Responsibility
Job Responsibility
  • Develop and lead the strategy for digital customer experiences, ensuring alignment with overall business objectives
  • Oversee the design and functionality of digital platforms, including websites, apps, kiosks, and other customer-facing technologies
  • Continuously optimize the customer journey through user-centered design, personalization, and data-driven enhancements
  • Define and execute a cohesive content strategy to engage customers across digital channels
  • Ensure content aligns with brand values and effectively communicates product offerings, promotions, and value propositions
  • Drive digital innovation by integrating emerging technologies, such as AI, machine learning, and automation, to improve customer experiences
  • Partner with IT and product teams to implement and enhance digital tools and systems
  • Leverage trends in retail and consumer behavior to stay ahead of industry developments
  • Use data insights to deliver personalized offers, promotions, and recommendations through digital platforms
  • Collaborate with marketing and operations teams to align digital efforts with broader campaigns and in-store experiences
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy