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Senior Digital Commerce Manager for Personal Care

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Unilever

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Location:
Philippines , Metro Manila

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Senior Key Customer Manager KCM) for Ecommerce – Personal Care, you will be responsible for accelerating Unilever’s growth agenda by leading and executing customer-centric strategies for Ecommerce partners in the Philippines. You will drive business performance, deliver category leadership, and shape the omnichannel presence for Unilever’s Personal Care brands.

Job Responsibility:

  • Own and deliver sales growth, profitability, and competitive performance targets for your assigned accounts
  • Develop, adapt, and implement business unit plans within key accounts, ensuring alignment with national strategic goals
  • Translate Unilever’s brand and category strategies into customer business plans, ensuring strong alignment with national and customer-specific objectives
  • Analyze market trends and customer insights to identify new growth opportunities and execute with agility
  • Serve as the primary business partner for key E-Commerce customers, building and maintaining strong, trust-based relationships
  • Act as a strategic advisor, understanding customers’ business needs and collaborating to co-create mutually beneficial solutions
  • Lead Joint Business Planning initiatives to achieve shared objectives and foster long-term partnership
  • Drive the implementation of the Omni Perfect Store framework, ensuring best-in-class execution both online and offline
  • Collaborate with e-commerce teams and brick-and-mortar partners to maximize shopper experience and sales conversion
  • Foster operational efficiencies by coordinating seamlessly with internal teams (e.g., Supply Chain, Finance, Marketing) and external stakeholders
  • Ensure perfect service of customers through proactive issue resolution and continuous process improvement
  • Monitor and report key performance indicators (KPIs) to track progress and identify areas for enhancement
  • Develop and execute total category strategies that drive growth across the business, leveraging data-driven insights
  • Implement promotional calendars, assortment optimization, and pricing strategies to maximize category performance within each account
  • Contribute to business ideation, strategy execution, and organizational capability building
  • Champion a winning culture rooted in growth mindset and customer centricity

Requirements:

  • Bachelor’s degree required
  • 3-5 years of progressive experience in Customer Development, Sales, or Key Account Management, ideally within the consumer goods or FMCG industry
  • Demonstrated success managing modern trade accounts, with proven ability to drive sales growth through joint business planning
  • Exceptional stakeholder and customer management skills
  • able to influence and build partnerships across all levels
  • Highly analytical and data-driven with advanced proficiency in MS Excel and business analytics tools
  • Agile, self-motivated, and proactive
  • thrives in a fast-paced, dynamic environment with a relentless drive for results
  • Strong attention to detail and operational discipline
  • able to manage multiple projects simultaneously

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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