CrawlJobs Logo

Senior Digital Channel Manager

cityplumbing.co.uk Logo

City Plumbing

Location Icon

Location:
United Kingdom , Crick

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Come and join us as a results driven Senior Digital Channel Manager, for a 12 month maternity cover contract, who will be responsible for the digital acquisition and retention channel strategy across all of our digital platforms. As our Senior Digital Channel Manager you’ll be focused on attracting a predominantly trade installer audience (with some retail) through personalised and relevant content. You’ll be accountable for all elements of channel performance to ensure that appropriate Digital reach and ROAS metrics are achieved. As our Senior Digital Channel Manager you'll ensure the digital marketing team is aligned with the business trading plan and provide relevant performance and market insights to the trading and commercial teams, whilst identifying new channel opportunities to ensure that we stay ahead of the curve.

Job Responsibility:

  • Drive customer acquisition and retention through SEO, paid media, and email channels to ensure a seamless visitor journey
  • Provide dedicated line management and development support to a team of four, including three Senior Digital Marketing Executives and a Digital Content Manager
  • Lead the migration to a new operating model for SEO and paid activity to keep us at the forefront of digital marketing
  • Oversee the production of high-quality onsite copy and category content to improve search visibility and address customer needs
  • Collaborate with internal and external partners to ensure acquisition spend is efficient and aligned with commercial margin targets
  • Ensure all marketing communications comply with GDPR and advertising standards while fostering a culture of psychological safety within the team

Requirements:

  • Strong leadership experience within the Digital Marketing space
  • Proven experience of managing a £1.5m+ digital marketing budget to drive £multi-million revenue and managing the digital marketing strategy
  • Experience leading specialised teams with the ability to inspire and develop others whilst embedding best practice across your team
  • A commercial mindset with the ability to work in a fast-paced growth business
  • Experience working in a data-driven retail/ecommerce environment with demonstrable experience utilising data and analytics to drive growth through marketing activities

Nice to have:

preferably working within a growth retail business - although experience in other industries would be considered

What we offer:
  • Bonus
  • Enhanced Pension
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an environment of inclusion

Additional Information:

Job Posted:
February 14, 2026

Expiration:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Digital Channel Manager

Senior Project Manager, Digital

The Sr. Project Manager will drive and shepherd the Digital delivery efforts for...
Location
Location
United States , Bethesda
Salary
Salary:
52.06 - 83.46 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience in digital project/program management and/or product development and delivery
  • Demonstrated ability to deliver results under difficult conditions
  • 4-year degree (BA/BS) from an accredited university in a digital/technical field, business administration or hospitality management, or equivalent experience
  • Experience leading with Agile development methodologies
  • Experience establishing and managing initiatives in Jira
  • Proven ability to lead and work with cross-functional teams
Job Responsibility
Job Responsibility
  • Champions the effort to understand how digital experiences and capabilities can deliver value
  • Organize and align across all digital teams to plan, manage and deliver approved cross-channel initiatives
  • Collaborates with product teams to identify and capture requirements for the end-to-end user experience
  • Communicate and champion customer experience considerations to business and enterprise technology partners
  • Partners with data and analytics team to understand the value and business outcomes are defined
  • Participates in Digital agile ceremonies
  • Participates in cross-functional forums for the management of assigned cross-channel initiatives
  • Manage initiative budgets and forecasts
  • Manages scope, timeline, budget and stakeholders
What we offer
What we offer
  • Medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts
  • Fulltime
Read More
Arrow Right

Senior Manager - Digital Media

As the Senior Manager - Digital Media, you will play a key role in shaping the H...
Location
Location
United States , Manhattan
Salary
Salary:
100000.00 - 115000.00 USD / Year
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 6 years of experience in similar role or function
  • Experience in Digital media in-house or agency strongly preferred
  • Experience with Meta Business Manager, Google Analytics, Microsoft Excel, and/or similar performance dashboards
  • Experience interpreting media performance results, ideally tied to awareness KPIs, measurement frameworks, and strategic contribution to annual planning
  • High level of attention to detail, with and strategic mindset and the ability to execute with precision
  • Solid understanding of budgeting and ability to exercise appropriate judgment
  • Creative problem-solver with strong communication skills
  • Existing network of contacts at leading media companies: Meta, Google, Hearst, Condé Nast, etc.
  • Independent thinker with in-depth knowledge of the digital landscape, social media platforms and innovations in technology
  • Luxury brand experience is an advantage
Job Responsibility
Job Responsibility
  • Lead the planning, execution, and optimization of the Hermès digital media ecosystem (Digital, Social, OTT/CTV, Audio, etc.)
  • Manage agency briefing cycles by campaign to develop media plans for individual campaigns
  • Contribute to channel-level budget allocation and flighting decisions
  • Define and refine audience targeting strategies
  • Lead digital activation workflows end-to-end, including UTM structuring, tagging, trafficking, and monitoring
  • Oversee live campaign monitoring and optimization
  • Review all pre-, mid-, and post-campaign reporting
  • Provide strategic guidance to the media agency on optimization paths
  • Collaborate with Director of Digital Analytics
  • Oversee the Digital Media Coordinator
What we offer
What we offer
  • Commission and bonus incentives based on sales performance
  • Medical, Dental, Vision
  • Life Insurance and Disability
  • Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
  • Paid Parental leave and transition time
  • 401(k) and Roth Retirement plan with company matching and profit sharing
  • Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
  • Product discount and EAP resources
  • Access to Calm App, Health Advocate, Family Building Support and more
  • Fulltime
Read More
Arrow Right

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...
Location
Location
United States , Chicago
Salary
Salary:
137700.00 - 164475.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
  • 3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
  • 3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
  • Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
  • Ability to run complex, simultaneous, cross-functional initiatives
  • Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
  • Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
  • Strong analytical and program management skills with an aptitude for working with data
  • Expertise identifying trends through data analysis and turning insights into actionable outcomes
  • Experience with Tableau, Looker, Power BI
Job Responsibility
Job Responsibility
  • Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
  • Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
  • Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
  • Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
  • Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
  • Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
  • Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
  • Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
  • Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
  • Collaborating with our other key programs such as voice of customer, enterprise community, and scale community
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...
Location
Location
United States , San Francisco
Salary
Salary:
153000.00 - 182750.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
  • 3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
  • 3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
  • Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
  • Ability to run complex, simultaneous, cross-functional initiatives
  • Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
  • Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
  • Strong analytical and program management skills with an aptitude for working with data
  • Expertise identifying trends through data analysis and turning insights into actionable outcomes
  • Experience with Tableau, Looker, Power BI
Job Responsibility
Job Responsibility
  • Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
  • Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
  • Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
  • Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
  • Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
  • Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
  • Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
  • Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
  • Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
  • Collaborate with our other key programs such as voice of customer, enterprise community, and scale community
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family
  • All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)
  • Fulltime
Read More
Arrow Right

Senior Digital Strategist

As Senior Digital Strategist you will manage end-to-end project management, ensu...
Location
Location
Salary
Salary:
Not provided
propelland.com Logo
propelland
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in leading projects, managing delivery timelines across diverse multidisciplinary teams and workstreams (UX/UI design, development, and data)
  • More than 7 years of experience in digital strategy or related roles
  • Ability to understand project requirements and objectives, ensuring alignment with business goals
  • Product Design Experience overseeing UX/UI streams
  • Experience in managing DEVOps teams in end-to-end projects (from brief to implementation)
  • Previous roles in managing and/or collaborating with data teams for data capture setup and dashboard development
  • You have a systemic thinking for digital products
  • omnichannel, digital and technological stack, digital product ROI
  • Proficient in the language of digital product ecosystems, including: Acquisition: Paid media channels, CRM, OOH linked to digital, QR scans, etc.
  • Fluent in English
Job Responsibility
Job Responsibility
  • Develop and execute project plans, ensuring timely delivery and quality outcomes
  • Facilitate communication and collaboration among internal and external stakeholders
  • Provide strategic guidance throughout the project lifecycle, leveraging digital expertise
  • Monitor project progress and performance, addressing any issues or risks proactively
  • Drive continuous improvement initiatives, refining processes and methodologies
  • Lead and manage end-to-end project management for digital consultancy projects
  • Directly engage with internal stakeholders to ensure project alignment
  • Manage various stakeholders, including diverse agencies, end clients, and internal teams
Read More
Arrow Right

PR Account Manager or PR Senior Account Manager

Spa Communications is an award-winning PR, Podcasting, Content Marketing and Soc...
Location
Location
United Kingdom , Tunbridge Wells
Salary
Salary:
Not provided
spacomms.com Logo
Spa Communications
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2-4 years’ experience in professional client relationship management, either in an agency or in-house
  • Strong book of B2B technology, IT, Channel and national media contacts
  • High levels of communication – both presentation, verbal and written skills
  • A passion for the media, including, PR and social media
  • The ability to plan, budget and strategise at a senior level
  • A persuasive and confident approach to creative projects
  • Effective team management capabilities
  • A keen attention to detail and budgetary restraints
  • Full awareness of creative processes and techniques, including digital platforms
  • An ability to demonstrate return on investment (ROI) to senior client stakeholders
Job Responsibility
Job Responsibility
  • Managing the cornerstone agency client
  • Liaising with client marcoms on press campaigns, creative projects and PR solutions
  • Briefing and updating the client on press campaigns
  • Analysing PR coverage and providing feedback to the client
  • Maintain a high level of performance on all deliverables
  • Ensure strong planning, service delivery and maintain a solid client/agency relationship
  • Support the agency’s new business and growth strategy
  • Execute duties and assignments as directed in compliance with objectives, KPIs and budgets
  • Act as the main point of contact internally to Account Directors and other senior management stakeholders
  • Developing industry, sector and product-focused PR campaigns
What we offer
What we offer
  • Competitive pay
  • Health insurance package upon successful completion of probation
  • 50% off Pure, Virgin Active or Nuffield Health Gyms via Vitality
  • Hybrid working environment
  • Company pension scheme
  • Personal development and opportunities to attend training courses
  • Up-to five weeks paid paternity leave for new Dads
  • 20 days annual leave, plus Christmas Eve to January 2nd off each year at the Directors discretion
  • Birthdays off
  • Bank Holidays observed
  • Fulltime
Read More
Arrow Right

Senior Account Manager, Creative

As a Senior Account Manager of our Creative services, you are responsible for es...
Location
Location
Netherlands , Rotterdam; Amsterdam
Salary
Salary:
Not provided
basicagency.com Logo
BASIC/DEPT®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience in a consultative selling role with a focus on digital marketing, preferably at a digital agency
  • Passion for digital marketing, know how to convince others with sales talent, and have the ability to give clients the best possible advice
  • Great communication skills (verbally and written) and the ability to persuade
  • Experience working on pitches
  • Ambitious, results-oriented and know how to plan and organise
  • Fluent in English, and preferably also fluent in Dutch
Job Responsibility
Job Responsibility
  • Support Account Directors in developing go-to-market strategies, new service propositions, and with pitches
  • Know how to convince clients to work with us
  • Utilise your sales experience, and build solid relationships with potential clients and partners
  • Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
  • Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
  • Ensure success criteria are met and projects are delivered to time and to budget
  • Work with the team to determine and test creatives across client owned channels
What we offer
What we offer
  • A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year
  • 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days
  • DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs
  • Contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office
  • Discount on your lease bike
  • Hassle free-commutes with an NS Business Card
Read More
Arrow Right

Senior Vice President, Digital Wealth Platforms

The Senior Vice President, Digital Project Management is a strategic professiona...
Location
Location
Hong Kong , Kowloon
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s/University degree, Master’s degree preferred
  • Solid relevant experience with exposure in control, compliance, audit/risk management or relevant experience
  • Strong strategic, analytical, and problem-solving skills with attention to details
  • Good understanding of operational risk and control processes and procedures
  • Good understanding of various digital and customer engagement channels
  • Strong interpersonal & communication skills
  • Ability to work independently, interface and execute with a sense of urgency and deliver tasks effectively
  • Broad and in-depth knowledge in Consumer Banking and Wealth Management business related products, services, and activities
  • Good knowledge of the related regulations, policies, and standards
Job Responsibility
Job Responsibility
  • Develop and execute the strategic plan for digital banking product and services with focus on Wealth Management, aligning with the business goals and objectives
  • Champion a client centric approach, ensuring that the digital propositions exceed client expectations
  • Stay informed about industry trends, emerging technologies, and competitor strategies to maintain a competitive edge
  • Oversee the design and execution of the digital roadmap planned
  • Build and maintain strong relationships with key internal and external stakeholders, including regulatory bodies and FinTech’s
  • Serve as a thought leader and advocate for digital banking within the industry
  • Ensure all projects and activities comply with relevant policies and regulations
  • Lead Cross-functional teams to drive innovation and enhance digital platforms
  • Encourage collaboration across departments to achieve strategic objectives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Expanded Paid Parental Leave Policy
  • Programs to help employees balance their work and life, including generous paid time off packages
  • Resources to manage financial well-being and plan for the future
  • Fulltime
Read More
Arrow Right