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Senior Developer Support Engineer

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Socure

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

120000.00 - 140000.00 USD / Year
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Job Description:

Socure is seeking a Senior Developer Support Engineer to lead technical onboarding, API/SDK integration, and early-stage customer success for our identity verification and fraud prevention platform. This hybrid role blends hands-on engineering, developer support, and post-sales solution implementation, working directly with customer engineering teams while partnering closely with Socure’s Product, Engineering, and Customer Success organizations. This is an ideal role for a senior technical professional who enjoys coding, troubleshooting, and guiding customers through complex integrations.

Job Responsibility:

  • Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile
  • Troubleshoot and resolve integration issues using logs, network traces, and code review
  • Validate new SDK releases and provide feedback to improve developer experience
  • Recommend best practices for API usage, mobile integration, and secure deployment
  • Support technical onboarding by mapping client workflows to Socure’s capabilities
  • Configure the platform to meet customer requirements and ensure a successful go-live
  • Provide hands-on support during hyper-care to stabilize integrations and optimize performance
  • Document implementation details for smooth transition to Customer Success
  • Deliver technical walkthroughs and integration training for client teams
  • Contribute code samples, integration guides, and troubleshooting resources
  • Partner with Product and Engineering to escalate issues and influence roadmap improvements
  • Advocate for customers by sharing insights and recurring challenges

Requirements:

  • Bachelor’s degree in Computer Science or related field (or equivalent experience)
  • 5–7+ years of technical experience including: Mobile development (Swift for iOS
  • Kotlin/Java for Android)
  • Hybrid frameworks (React Native, Flutter, Expo)
  • RESTful API integration and authentication (OAuth, JWT)
  • Strong debugging skills across mobile, web, and backend integrations
  • Experience in a customer-facing technical role (developer support, solutions engineering, implementation)
  • Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat
  • Excellent communication skills and ability to explain technical concepts clearly

Nice to have:

  • Experience in identity verification, fraud prevention, fintech, or risk analytics
  • Familiarity with enterprise environments and large-scale API deployments
  • Advanced SQL or data analysis skills
  • Experience in high-growth SaaS environments
What we offer:
  • Offers Equity
  • Offers Bonus

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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