Senior Developer Support Engineer Job at Airtable (San Francisco)

Java Application Support Senior Software Development Engineer

Support Engineer role requiring experience in Incident Management, Change Manage...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Incident Management
Change Management
Problem Management
Basic Knowledge in Java/SpringBoot
Basic Knowledge in Cloud
Basic Knowledge in NoSQL/SQL
BE/BTech/MCA
Total Experience Expected: 04-06 years

What we offer

Inclusive work environment
Respect for all differences
Open to people with disabilities

Fulltime

Senior Mechanical Engineer: Test Development Engineering

As a Senior Mechanical Engineer in Test Development Engineering, you will play a...

Location

United States , South Jordan, Utah

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related field
10+ years of experience in mechanical design, test and calibration equipment development, or precision metrology systems
Proficiency in CAD software (Creo, SolidWorks) and related engineering analysis tools (FEA, tolerance analysis)
Strong understanding of mechanical systems, pneumatic and electromechanical integration, and manufacturing processes
Deep knowledge of measurement science, tolerance analysis, and statistical methods for calibration and product qualification
Experience in test system design, metrology instrumentation, and mechanical calibration processes
Hands-on experience with mechanical test setups, data acquisition, and troubleshooting of measurement systems
Excellent analytical, problem-solving, and documentation skills
Strong communication skills and ability to lead cross-functional technical efforts

Job Responsibility

Conceptualize, design, and document assembly jigs, test fixtures, and precision metrology systems to support both production and validation testing
Develop custom calibration and test instruments, including mechanical, pneumatic, and electro-mechanical assemblies for high-accuracy measurements
Integrate sensors, load cells, displacement transducers, pressure gauges, and other instrumentation into test systems to support product calibration and verification
Collaborate with cross-functional teams (Design, Manufacturing, Quality, Calibration Labs, and Contract Manufacturers) to define test requirements and system capabilities
Utilize CAD software (Creo, SolidWorks) to create detailed 3D models and drawings of mechanical systems, with GD&T applied for precision alignment and repeatability
Generate and maintain Requirement Documents, Calibration Procedures, and Test System Specifications to ensure alignment between product and test design intent
Participate in supplier design reviews and qualification of external test and calibration equipment
Develop and validate test procedures, calibration methods, and verification plans for measurement systems and mechanical fixtures
Ensure measurement system analysis (MSA), gage R&R, and traceability to NIST or equivalent standards in all calibration processes
Conduct statistical evaluations of test data to assess system reliability, repeatability, and reproducibility

What we offer

competitive Medical, Dental, and Vision coverage
401(k) match
generous PTO
tuition reimbursement
yearly lifestyle stipend
exclusive employee discounts

Fulltime

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...

Location

United States , Seattle

Salary:

163500.00 - 262700.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field preferred
7+ years of experience in technical support, with a significant focus on supporting executive-level clients
Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
Excellent communication (written and verbal), interpersonal, and customer service skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to maintain confidentiality and discretion
Experience with IT security best practices and protocols

Job Responsibility

Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
Proactively anticipate and address potential technical issues before they impact executive productivity
Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
Provide remote support using various tools and technologies
Travel occasionally to provide on-site support as needed
Maintain a high level of confidentiality and discretion regarding sensitive information
Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Support Engineer

Senior Support Engineer - Korean Speaking. Working at Atlassian. Atlassians can ...

Location

South Korea

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in support, software services, and/or system administration for a large end-user community
2+ years of experience working with enterprise customers in a high touch model
Database skills, with the expertise to write and update SQL queries with ease
Expertise to write Scripts (Python, bash/shell)
Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
Experience with Splunk
Experience with APIs and REST calls
Worked with different operating systems, such as Linux, Unix, and Windows.
Knowledge of networks
Experience supporting Java, especially the JVM components

Job Responsibility

Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams
Escalate issues in a timely manner according to Standard Operating Procedures
Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates
Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers
Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers
Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects
Understand customer use cases and advocate for their needs to influence feature requests and bug fixes
Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team
Ramp up quickly on new technologies and how to use them in a customer-facing environment
Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values

What we offer

Atlassians can choose where they work – whether in an office, from home, or a combination of the two
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Fulltime

Senior Technical Support Engineer

Do you have a passion for helping others and love solving challenging technical ...

Location

United States , Bryan, Texas

Salary:

Not provided

Bryan Research & Engineering

Expiration Date

Until further notice

Requirements

Capacity to tackle multiple assignments simultaneously with minimal supervision
Competence with Microsoft Office products, particularly Excel and Visio
Some knowledge of oil and gas process simulation
Able to speak effectively to individuals and large groups
Must be self-motivated and have the ability to work independently
5+ years of experience preferred
Ph.D. in Chemical Engineering

Job Responsibility

Help clients in the oil, gas, refining, petrochemicals, and chemicals industry diagnose and solve process-related problems
Provide expert level support for the process simulation software, ProMax®
Diagnose and solve process and computer problems
Provide training/instruction for ProMax® worldwide
Develop and maintain training materials
Develop and implement custom projects with clients

Process Development Senior Engineer

Process Development Senior Engineer for Amgen Singapore Manufacturing. Amgen is ...

Location

Singapore , Tuas

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree
Master’s degree and 2 years of directly related experience
Bachelor’s degree and 4 years of directly related experience
Diploma and 8 years of directly related experience
6+ years of relevant work experience in the commercial manufacturing environment within the biotechnology or pharmaceutical industries
At least 4 years’ experience with regulated environments (i.e. cGMP) required
In depth cell culture and/or purification process knowledge, including single-use technologies and harvest technologies
Good understanding of process characterization and process scale up to resolve technical issues observed during transfer / manufacturing at large scale.
Experienced in providing floor support, troubleshooting unit operations, and resolving and documenting investigations to support cGMP production
Experienced in Technology Transfer of new process and technology to commercial site.

Job Responsibility

Assume a Subject Matter Expert role within ASM Process Development for cell culture and/or purification commercial process support.
Act as Drug Substance Team Leader within the global Product Development Team (PDT)
providing stewardship of product lifecycle and process improvement.
Lead complicated investigations independently, providing concise communications to teams and leadership
Integrate trends, data and information into plans, deliverables and recommendations
Manage key projects to deliver site goals while meeting quality, schedule, and cost objectives.
lead productivity projects, process optimization, and product life cycle management.
Collaborate with cross-functional teams and network drug substance teams to resolve process challenges by applying advanced technical principles and concepts for troubleshooting.
Apply best practices to leverage data for more proactive and predictive approaches.
Support regulatory filings, audits and inspection, and other CMC activities (e.g author and review regulatory submissions and responses to questions as required).

What we offer

Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Senior Support Engineer, On Prem / DC (APAC Shift)

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
Experience and/or familiarity with JVMs
In-depth operating system knowledge (e.g. Windows and/or Linux)
Familiarity with database concepts (e.g., Oracle, SQL Server or Postgres)
Well rounded experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.)
Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)
Strong degree of empathy for the customer experience
Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and potentially mentoring your team
Demonstrated ability to help other support engineers to grow their technical and troubleshooting skills
Excellent communication skills, possessing the ability to support customers over email, or screen-shares

Job Responsibility

Use professional written and verbal communications to customer base to resolve application issues
Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
Ability to explain the why behind issues and guide the customer to resolution with logic and context
Creation and curation of knowledge-base articles and documentation to help customers help themselves
Customer escalation support
Evaluate active tickets, prioritizing workload, and monitoring queue health
Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers
Advocate for our customers, influence product direction through customer feedback
Develop into a highly skilled support engineer with subject matter expertise in all types of technologies across the Atlassian stack

What we offer

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

Senior Developer Support Engineer

Airtable

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 16, 2025

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