CrawlJobs Logo

Senior Developer Support Engineer

temporal.io Logo

Temporal

Location Icon

Location:
United Kingdom

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

77000.00 - 92000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

As a Senior Developer Support Engineer, you will help developers deploy, operate, and scale Temporal in cloud-native environments. You’ll focus on troubleshooting infrastructure issues, improving reliability, and building tooling that makes it easier for developers to run Temporal effectively. This role is ideal for someone who enjoys solving real-world distributed systems problems and enabling others to succeed.

Job Responsibility:

  • Support developers and resolve issues
  • Work directly with developers to debug infrastructure and deployment issues in Temporal environments (Kubernetes, Docker, cloud services)
  • Investigate and resolve performance bottlenecks, networking problems, and availability incidents
  • Provide clear, actionable guidance to help developers run Temporal reliably at scale
  • Independently drive technical solutions, whether debugging complex production issues or proactively improving systems
  • Build and improve infrastructure tooling
  • Contribute to observability and monitoring solutions using Prometheus, Grafana, and related tools
  • Help improve reliability, load balancing, and ingress/egress networking for Temporal deployments
  • Collaborate and share knowledge
  • Partner closely with engineering, product, and developer advocacy teams to relay field issues and feedback
  • Document best practices, troubleshooting playbooks, and infrastructure guides for the developer community
  • Participate in on-call rotations to support production deployments and provide timely responses to critical issues

Requirements:

  • 5+ years of experience in cloud-based environments as an infrastructure engineer
  • Proficiency with AWS, GCP, or Azure cloud platforms
  • Hands-on experience deploying and managing containerized services (Kubernetes, Docker, EKS, GKE)
  • Familiarity with cloud infrastructure and networking (load balancing, DNS, TLS, ingress/egress)
  • Demonstrated ability to manage services across on-premises and cloud infrastructures
  • Experience with monitoring/observability tools such as Prometheus, Grafana, or OpenTelemetry
  • Prior experience troubleshooting production performance and availability issues
  • Strong written and verbal communication skills
  • ability to explain complex technical concepts clearly
  • Comfort working on a remote team and collaborating across time zones

Nice to have:

  • Experience with infrastructure-as-code (Terraform, Ansible, or AWS CDK)
  • Knowledge of security certificate management and implementation
  • Background in customer-facing roles such as professional services, solutions architecture, or developer advocacy
  • Fluency in one or more of: Python, Go, Java, or TypeScript
  • Familiarity with distributed systems concepts and Temporal workflows
What we offer:
  • Unlimited PTO, 12 Holidays + 2 Floating Holidays
  • 100% Premiums Coverage for Medical, Dental, and Vision
  • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
  • Empower 401K Plan
  • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more
  • Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com
  • Perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness
  • $3,600 / Year Work from Home Meals
  • $1,500 / Year Career Development & Learning
  • $1,200 / Year Lifestyle Spending Account
  • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
  • $500 / Year Professional Memberships
  • $74 / Month Reimbursement for Internet
  • Calm App Subscription for Mental Health & Wellness

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Temporal - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Developer Support Engineer

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
  • Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
  • A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
  • Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
  • Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
  • Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
  • Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
  • Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
  • Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
  • This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage
Job Responsibility
Job Responsibility
  • Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
  • Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
  • Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
  • Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
  • Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
  • Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
  • Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
  • Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
  • Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
  • Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
  • A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
  • Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
  • Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
  • Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
  • Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
  • Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
  • Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
  • This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage
Job Responsibility
Job Responsibility
  • Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
  • Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
  • Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
  • Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
  • Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
  • Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
  • Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
  • Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
  • Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right

Senior Developer Support Engineer

Airtable is the no-code app platform that empowers people closest to the work to...
Location
Location
United States , San Francisco
Salary
Salary:
119000.00 - 155000.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
  • Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
  • Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
  • Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces
  • Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments
  • Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources
Job Responsibility
Job Responsibility
  • Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
  • Serve as an escalation point for advanced developer and admin support issues
  • Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
  • Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources
  • Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7
  • Identify and drive process improvements to enhance scalability and the overall support experience
What we offer
What we offer
  • benefits
  • restricted stock units
  • incentive compensation
  • Fulltime
Read More
Arrow Right

Senior Mechanical Engineer: Test Development Engineering

As a Senior Mechanical Engineer in Test Development Engineering, you will play a...
Location
Location
United States , South Jordan, Utah
Salary
Salary:
Not provided
cricut.com Logo
Cricut
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related field
  • 10+ years of experience in mechanical design, test and calibration equipment development, or precision metrology systems
  • Proficiency in CAD software (Creo, SolidWorks) and related engineering analysis tools (FEA, tolerance analysis)
  • Strong understanding of mechanical systems, pneumatic and electromechanical integration, and manufacturing processes
  • Deep knowledge of measurement science, tolerance analysis, and statistical methods for calibration and product qualification
  • Experience in test system design, metrology instrumentation, and mechanical calibration processes
  • Hands-on experience with mechanical test setups, data acquisition, and troubleshooting of measurement systems
  • Excellent analytical, problem-solving, and documentation skills
  • Strong communication skills and ability to lead cross-functional technical efforts
Job Responsibility
Job Responsibility
  • Conceptualize, design, and document assembly jigs, test fixtures, and precision metrology systems to support both production and validation testing
  • Develop custom calibration and test instruments, including mechanical, pneumatic, and electro-mechanical assemblies for high-accuracy measurements
  • Integrate sensors, load cells, displacement transducers, pressure gauges, and other instrumentation into test systems to support product calibration and verification
  • Collaborate with cross-functional teams (Design, Manufacturing, Quality, Calibration Labs, and Contract Manufacturers) to define test requirements and system capabilities
  • Utilize CAD software (Creo, SolidWorks) to create detailed 3D models and drawings of mechanical systems, with GD&T applied for precision alignment and repeatability
  • Generate and maintain Requirement Documents, Calibration Procedures, and Test System Specifications to ensure alignment between product and test design intent
  • Participate in supplier design reviews and qualification of external test and calibration equipment
  • Develop and validate test procedures, calibration methods, and verification plans for measurement systems and mechanical fixtures
  • Ensure measurement system analysis (MSA), gage R&R, and traceability to NIST or equivalent standards in all calibration processes
  • Conduct statistical evaluations of test data to assess system reliability, repeatability, and reproducibility
What we offer
What we offer
  • competitive Medical, Dental, and Vision coverage
  • 401(k) match
  • generous PTO
  • tuition reimbursement
  • yearly lifestyle stipend
  • exclusive employee discounts
  • Fulltime
Read More
Arrow Right

Java Application Support Senior Software Development Engineer

Support Engineer role requiring experience in Incident Management, Change Manage...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Incident Management
  • Change Management
  • Problem Management
  • Basic Knowledge in Java/SpringBoot
  • Basic Knowledge in Cloud
  • Basic Knowledge in NoSQL/SQL
  • BE/BTech/MCA
  • Total Experience Expected: 04-06 years
What we offer
What we offer
  • Inclusive work environment
  • Respect for all differences
  • Open to people with disabilities
  • Fulltime
Read More
Arrow Right

Senior Developer (Unreal Engine) - Special Projects

The Special Projects team within Wētā FX is looking to hire a Senior Developer w...
Location
Location
New Zealand , Wellington
Salary
Salary:
Not provided
wetafx.co.nz Logo
Weta Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A genuine love and curiosity for the world of emerging technologies and game engine development
  • Experience as a senior software developer in a creative studio environment
  • Up to 10 years' experience as a software developer with a recent focus on Unreal Engine
  • Solid grounding in Unreal Engine with examples of shipped experiences, games, productions, or products using the engine
  • Excellent software engineering skills, including the ability to design, implement, debug, and optimize software as well as optimizing both memory consumption and execution speed
  • Broad experience with programming languages such as Python, C/C++, C#, and Blueprint
  • Familiarity with the different methods of tool management and delivery available within the Unreal Engine ecosystem
  • Production experience within a Games or VFX facility using common DCC tools
  • Production experience with Perforce and Git
  • Excellent communication, interpersonal, and diplomacy skills
Job Responsibility
Job Responsibility
  • Offer seasoned software development skills to the team via best practises and proven experience delivering client projects
  • Be a key part in the development of real-time projects and the technologies that drive them, from prototyping to production, all the way through to deployment
  • Work collaboratively with a team of artists and filmmakers to solve novel problems
  • Write and champion clear, maintainable, scalable, and highly functional code
  • Write thorough technical documentation processes for internal and client projects
  • Be able to tackle editor, real-time engine, build, or tool problems as they arise
  • Support the technology team at a project level, in regards to software development
Read More
Arrow Right

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...
Location
Location
United States , Chicago
Salary
Salary:
155000.00 - 185000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Senior Support Engineer

Senior Support Engineer - Korean Speaking. Working at Atlassian. Atlassians can ...
Location
Location
South Korea
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience working with enterprise customers in a high touch model
  • Database skills, with the expertise to write and update SQL queries with ease
  • Expertise to write Scripts (Python, bash/shell)
  • Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with different operating systems, such as Linux, Unix, and Windows.
  • Knowledge of networks
  • Experience supporting Java, especially the JVM components
Job Responsibility
Job Responsibility
  • Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams
  • Escalate issues in a timely manner according to Standard Operating Procedures
  • Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates
  • Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers
  • Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers
  • Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects
  • Understand customer use cases and advocate for their needs to influence feature requests and bug fixes
  • Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team
  • Ramp up quickly on new technologies and how to use them in a customer-facing environment
  • Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values
What we offer
What we offer
  • Atlassians can choose where they work – whether in an office, from home, or a combination of the two
  • Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy