Senior Developer Success Engineer Job at Temporal (Bangalore)

Senior Developer Success Engineer - EMEA

The Senior Developer Success Engineer will be the frontline technical expert for...

Location

United Kingdom , London

Salary:

100000.00 - 112000.00 GBP / Year

Temporal

Expiration Date

Until further notice

Requirements

6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript, DotNet
Experience with deploying and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
Minimum of one year experience in an internal or external customer-facing role
Passion for helping others regardless of who they are or how they act
Experience working with or as part of remote teams
Strong written and verbal communication skills
Seek to understand first, lead with data, and rely on facts

Job Responsibility

Be the frontline technical expert for our developer community
Help users deploy and scale Temporal in cloud-native environments
Troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions
Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
Gain deep expertise in distributed systems orchestration, networking, and observability
Work directly with developers to troubleshoot complex issues, help them optimize performance and reliability, contribute to improving user experience
Develop and troubleshoot implementation patterns, observability solutions, networking issues, and infrastructure operations
Independently drive technical solutions, whether debugging complex production issues or designing best practices
Engage directly with developers, engineering teams, and product teams to understand distributed systems challenges and provide solutions
Influence platform improvements, from enhancing observability tooling to developing self-service solutions

What we offer

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend
$3,600 / Year Work from Home Meals
$1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
$1,200 / Year Lifestyle Spending Account
$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
$74 / Month Reimbursement for Internet

Fulltime

Senior Customer Success Engineer

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Understanding SASE architecture and value proposition
Past experience with Data Security product suite (CASB, DLP)
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills

Job Responsibility

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Senior Customer Success Engineer

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Understanding SASE architecture and value proposition
Past experience with Data Security product suite (CASB, DLP)
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills

Job Responsibility

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Fulltime

Senior Customer Success Engineer

Your Career As a Customer Success Engineer (CSE) at Palo Alto Networks, you will...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies
Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP
Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
High-level consultative skills, capable of influencing decisions and driving customer success strategies
Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark
Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time
Detail understanding of NOC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network
Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs

Job Responsibility

Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges
Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations
Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions
Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs
Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement
Ensure customers achieve operational excellence by fully adopting and optimizing new features
Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives
Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies
Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution

Fulltime

Senior Software Engineer, Developer Experience

The Developer Experience (DevX) team oversees our customer’s developer journey f...

Location

Singapore , Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Bachelor degree or above in computer science or engineering related majors
A passion for building delightful developer-facing products
Advanced knowledge of one or more programming languages, including but not limited to Java, Kotlin, Python, Typescript
Strong communication and collaboration skills
Evidence of working on high-volume distributed systems
Strong cloud experience with GCP (preferred) or AWS (EC2, RDS, ELB, CloudFront, etc.) with Docker and Kubernetes

Job Responsibility

Collaborate with product, engineering, customer-success, and technical support teams to refine & streamline the developer experience for our customers
Ensure our APIs meet the highest standards and conventions
Create next-in-class user and data analytics pipeline
Build world-class developer portal and docs with AI as a core feature
Contribute to open source and fostering a developer community
Incorporate the latest technologies and up-leveling our tech stack
Develop external tools and services that get released to our customers

Fulltime

Senior Developer Support Engineer

Socure is seeking a Senior Developer Support Engineer to lead technical onboardi...

Location

United States

Salary:

120000.00 - 140000.00 USD / Year

Socure

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or related field (or equivalent experience)
5–7+ years of technical experience including: Mobile development (Swift for iOS
Kotlin/Java for Android)
Hybrid frameworks (React Native, Flutter, Expo)
RESTful API integration and authentication (OAuth, JWT)
Strong debugging skills across mobile, web, and backend integrations
Experience in a customer-facing technical role (developer support, solutions engineering, implementation)
Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat
Excellent communication skills and ability to explain technical concepts clearly

Job Responsibility

Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile
Troubleshoot and resolve integration issues using logs, network traces, and code review
Validate new SDK releases and provide feedback to improve developer experience
Recommend best practices for API usage, mobile integration, and secure deployment
Support technical onboarding by mapping client workflows to Socure’s capabilities
Configure the platform to meet customer requirements and ensure a successful go-live
Provide hands-on support during hyper-care to stabilize integrations and optimize performance
Document implementation details for smooth transition to Customer Success
Deliver technical walkthroughs and integration training for client teams
Contribute code samples, integration guides, and troubleshooting resources

What we offer

Offers Equity
Offers Bonus

Fulltime

Senior Customer Success Engineer

As a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a stra...

Location

Japan , Tokyo

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies
Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP
Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
High-level consultative skills, capable of influencing decisions and driving customer success strategies
Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark
Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time
Detail understanding of NOC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network
Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs

Job Responsibility

Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges
Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations
Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions
Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs
Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement
Ensure customers achieve operational excellence by fully adopting and optimizing new features
Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives
Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies
Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution

Fulltime

Senior Developer Experience Engineer

The Developer Experience team is growing in San Francisco! This is a hybrid-role...

Location

United States , San Francisco

Salary:

150000.00 - 190000.00 USD / Year

Sentry

Expiration Date

Until further notice

Requirements

5+ years as a developer
3+ years in an advocacy or educational role such as developer relations/evangelism, creating technical content, leading a community of developers via forums or events
3+ examples of technical educational content aimed for professional developers (e.g. tutorial, video series, blog series, course)
At least one example of your own dedicated blogs, forum or sites with a developer-focused audience and can speak to how you measured success and what promotional mechanisms you used to drive top of funnel visibility
At least one project using a common modern development language or framework
You have been an active member and contributor of technical communities, on any platform (e.g. Discord, Stack Overflow, Reddit, Twitter, TikTok)
Ability to prioritize competing opportunities and balance customer needs versus business priorities
Stellar written and verbal communication skills
A down-to-earth attitude, a good amount of humility, and dry sense of humor are a huge plus

Job Responsibility

Manage the docs platform, with freedom to shape it how you see fit
Attend and even host events and meetups in the developer community
Have a point of view and aren’t shy about expressing it
Build content that gets people excited to build their software alongside Sentry
Have an ear to the street
Ride side by side with Engineering, Product, Design, Sales engineering, Business Ops, and nearly every function in Marketing to develop the best content and great product narratives

What we offer

Offers Equity
incentive compensation
equity grants
paid time off
group health insurance coverage

Fulltime

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