Senior Developer Relations Engineer - Customer Growth and Experience Job at Plaid

Senior Manager, Consumer Experience Growth & Support

CommonSpirit Health is looking for a pivotal leadership role with this unique po...

Location

United States , Englewood

Salary:

60.24 - 89.60 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Bachelors Of Science Required
7+ years of progressive experience in Information Technology within a clinical or clinical information systems environment Required
5+ years of demonstrated success in a dedicated people management role, leading and developing high-performing teams, preferably an IT Support team, application development team, or highly matrixed Required
Proven experience leading complex projects and large matrixed teams with significant stakeholder engagement and a track record of achieving project goals Required
Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, Business Administration, or a related field, Required
Knowledge of legal, managerial, and organizational principles and standards for health systems Required
EHR and TPA build knowledge required (e.g., Epic, Adobe, GCP, etc.)
EPIC Certification (EPIC) Required
Architectural Awareness: Foundational understanding of the Software Development Life Cycle (SDLC) and key architectural concepts (e.g., Data Layer, API integration, Microservices, Cloud platforms to the consuming application) to facilitate effective partnership with development and engineering teams Required
Exceptional People Leadership: Demonstrated ability to lead, motivate, coach, and develop diverse teams, fostering a high-performance, collaborative, and empathetic culture, especially across operational and innovation functions Required

Job Responsibility

Strategic Leadership: Provide strategic leadership, oversight, and mentorship for a diverse team of IT professionals, encompassing both consumer support and Epic/EHR innovation analysts
Consumer Experience Support Vision: Set the vision for, and drive the transformation of, consumer-facing IT support to deliver a "white glove" experience
Performance Management and Strategic Cross-skilling: Provide performance feedback and complete performance evaluations for Team-members
Strategic Thinking and Bridging Capabilities: Strong skillset in matrixed management to bridge EHR analysts from implementation and support, with consumer web and app POC, development, and translating consumer and patient feedback into product and engineering requests
Application Stewardship: Responsible for support of clinical and/or business IT applications and systems
Operational Resource Management of a diverse team: Strategically manage team schedules, including on-call rotations and resource allocation
Epic, TPA and Engineering Upskilling: Drive the upskilling and cross-training of consumer support personnel in Epic applications and workflows
Innovation & Discovery Lead of EHR capabilities: Dotted line accountable leader, to pair with development teams from discovery, inception, development, and execution of Proof-of-Concept (POC) projects and discovery initiatives
EHR Relationship Management and Growth mindset, nimble team cultivation: Supports multiple business applications with key focus on Epic applications and upskilling direct reports on Epic support models
Seamless Integration and Implementation and Strategic Bridge Building: Collaborate with Epic Gold, Operations & Maintenance (O&M) teams, and other internal stakeholders to facilitate seamless transitions from POC to production

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Senior Software Engineer

As a Senior Software Engineer on the Criminal Screenings team at Checkr, you wil...

Location

United States , Denver; San Francisco

Salary:

155000.00 - 215000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

6+ years of backend software development experience with a strong proficiency in Ruby (preferred), Golang, or JavaScript/TypeScript
solid understanding of Computer Science fundamentals such as relational and non-relational databases, data structures, algorithms, and REST APIs
experience with domain modeling, object design, and system architecture
proven track record of writing clear, tested, and concise code
proficiency to set expectations and inform decisions through project estimates based on the information available
ability to write and review technical proposals, providing constructive feedback and articulating trade-offs
strong sense of ownership across all aspects of the development lifecycle, including incident response and accountability for product robustness
desire to collaborate and share knowledge with peers, both within the team and across the organization
eagerness to learn, improve, and innovate in a fast-paced and collaborative environment

Job Responsibility

Develop new platform capabilities and product offerings from design through release
find the balance between speed to market and long-term growth by designing for the horizon and building for today
partner with Product to define appropriately sized initiatives to construct a roadmap that meets business needs quarter over quarter
preserve customer goodwill by ensuring system availability by participating in on-call rotation, addressing support tickets, and taking action on preventative measures to improve reliability
provide mentorship to engineers on the team and across the organization
play an active role in the continuous improvement of the engineering organization through lunch table discussions, team showcases, and reviews with senior leadership

What we offer

A fast-paced and collaborative environment
learning and development allowance
competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
up to $25K reimbursement for fertility, adoption, and parental planning services
flexible PTO policy
monthly wellness stipend, home office stipend
in-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Senior Project Manager - Engineering

Lead the successful completion of the project lifecycle of new products from con...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in engineering, business, or related technical discipline preferred and/or 8+ years extensive experience in project management
Proven experience as a Project Manager in New Product Development, with a track record of successfully launching products to market
Project Management Certification or degree (e.g., PMP or equivalent) strongly preferred
Demonstrated leadership skills, with the ability to inspire and guide cross-functional teams
Ability to adapt and thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously
Strong strategic thinking and problem-solving abilities, with a focus on achieving business objectives
Analytical mindset and keen attention to detail
Excellent communication, negotiation, and interpersonal skills to engage with stakeholders at all levels of the organization
Strong negotiation and conflict resolution skills, with the ability to facilitate productive discussions and reach consensus
Mechanical aptitude and knowledge of manufacturing environment

Job Responsibility

Project Management: Assume full ownership and accountability for multiple new product development initiatives, setting clear objectives and direction for cross-functional teams
Responsible to develop and maintain project schedules, adhere to policies, procedures, and standard work processes
Assist Product Management to complete project charters outlining scope, goals, deliverables, required resources, budget, and timing per the roles and responsibility guidelines in VPG-001
Leadership: Mentor and help develop project management staff, promoting professional growth and excellence in project execution
Motivate and guide cross-functional teams effectively
Participate in building and training project teams to expand their capabilities by establishing best practices, policies, PM methodologies, quality assurance and control, tools, and templates
Strategic Planning: Develop comprehensive project plans aligned with organizational goals, ensuring timely and efficient execution of projects
Team Management: Lead, inspire, and mentor project teams, fostering collaboration, creative thinking, and a high-performance culture to achieve project milestones and objectives
Stakeholder Management: Engage with internal and external stakeholders, to include executive leadership, to gather requirements, manage expectations, and ensure seamless communication throughout the project lifecycle
Demonstrated competency in creating presentations and ability to confidently present and interact with all levels of the organization

Fulltime

Senior Customer Success Manager II

As a Customer Success Manager (CSM) you will play a pivotal role in ensuring cus...

Location

United States , Chicago; New York; San Francisco; Scottsdale; Seattle

Salary:

120000.00 - 145000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5-7+ years in customer success, account management, or a related field responsible for customer retention and expansion, preferably in the SaaS or public safety industries
Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
Proven track record of fostering relationships with key decision-makers and stakeholders
Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
Ability to quickly learn and become proficient in new technologies and systems
Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs

Job Responsibility

Customer Relationship Management: Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals
Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development
Proactive Engagement: Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience
Product Expertise: Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs
Customer Retention & Growth: Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes
Performance Tracking & Reporting: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience
Customer Success Strategy: Assist in refining and implementing the customer success strategy, tailoring

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Senior DevOps Engineer

As a Senior DevOps Engineer, you will work closely with our platform teams to bu...

Location

Chile , Santiago

Salary:

45900000.00 - 54000000.00 CLP / Year

Checkr

Expiration Date

Until further notice

Requirements

Degree in Computer Science (or related field)
5+ years of experience as a DevOps engineer or related experience
Experience designing technical architecture and creating a strategic roadmap to realize a technical vision
Expertise with Linux, Kubernetes, Terraform, and AWS or Azure
Experience with containers and container orchestration
Advanced knowledge of TCP/IP, web application security, and HTTP/HTTPS
Your rollback plans are just as meticulous as your rollout plans
Experience driving platform adoption with various product engineering teams, guided by a self-service and product-first approach
An ability, willingness, and desire to mentor and up-level less experienced Infrastructure Engineers
A passion for customer-centricity and building relationships with other teams

Job Responsibility

Building, maintaining, optimizing, and scaling Checkr’s cloud and on-prem infrastructure
Improving infrastructure operations and processes with automation and tooling
Optimizing CI/CD pipelines and DevOps tooling
Debugging production issues across services and levels of the stack
Ensuring the scalability and security of Checkr infrastructure
Partnering with application developers to ensure best practices and efficient use of infrastructure
Building and fostering collaborative relationships with other engineering teams and leaders
Planning for the growth of Checkr’s infrastructure

What we offer

A collaborative and fast-moving environment
Be part of an international company based in the United States
Learning and development reimbursement allowance
Competitive compensation and opportunity for professional and personal advancement
100% medical, dental, and vision coverage for employees and dependents
Additional vacation benefits of 5 extra days and flexibility to take time off
In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Fulltime

Senior Application Engineer

At Mollie, we’re on a mission to make payments and money management effortless f...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

6+ years of experience in developing large-scale applications, preferably with PHP or Java
Experience with Go, C#, or Python is also valued but you are willing to work with PHP or Java
Proven experience in leading architectural decisions and technical initiatives, delivering end-to-end solutions, and optimising processes
Experience in mentoring junior developers and implementing strategies to drive team growth and skill development
Excellent communication skills, with experience working effectively with various stakeholders
Creative problem-solving skills and the ability to shape ideas with a product-first approach, as well as analyse and resolve complex issues
Ability to hold yourself accountable for your tasks, and show a willingness to proactively identify and improve things, whether technical or business related

Job Responsibility

Building Large-Scale Systems: Designing and engineering systems that can scale to handle high volumes of transactions
Developing Products Our Customers Love: Iterating from an idea to the final solution, shaping, building, testing, and measuring the performance of the features our customers love
Mentorship: Providing guidance and support to junior team members, fostering their growth through mentoring, knowledge-sharing, and hands-on collaboration
Tech Leadership: Leading technical initiatives from architecture design to implementation, ensuring engineering excellence
Problem-Solving: Utilising your creative problem-solving skills and analytical abilities to resolve complex issues and contribute to our mission of making financial processes effortless
Documentation and Knowledge Sharing: Creating comprehensive documentation to facilitate domain knowledge sharing and set up optimised processes
Engineering Excellence: Owning the code quality and engineering excellence and best practices of our systems

What we offer

20 days working from abroad
Wellbeing Budget: €60 per month net towards taking care of yourself
Lifestyle and Health Support via OpenUp
26 holiday days plus an extra 2 days off in between 27 and 31 December
Commute options: NS Business Card and bike lease plan
Birthday off
WFH Equipment Budget: One off budget of €400 for our new hires
WFH & Internet allowance at €60 a month
Discounted Lunch: Hot and cold meals plus snacks available each day for less than €4
Health Insurance: Insure with ONVZ or receive €125 net towards your own insurance

Fulltime

Senior Vice President of Engineering

Actian is a global leader in hybrid data management, cloud data warehousing, and...

Location

France , Paris

Salary:

Not provided

Actian

Expiration Date

Until further notice

Requirements

20+ years of experience in software engineering
At least 8 years in senior executive leadership roles
Proven track record of scaling large, distributed engineering organizations in fast-growing software or SaaS environments
Deep expertise in cloud-native architectures, AI/ML integration, connectivity, and modern DevOps practices
Strong experience managing multi-disciplinary teams (engineering, quality, operations) across international locations
Exceptional leadership, organizational design, and stakeholder management skills
Fluency in English (both written and spoken) is required
Based in Europe, with the ability to collaborate effectively across global time zones
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (MBA or equivalent experience a plus)

Job Responsibility

Define and execute the engineering vision and strategy in alignment with company objectives and product roadmaps
Partner with the CPTO and Product leaders to drive the successful delivery of innovative, high-quality, and secure solutions
Oversee the technical strategy for AI, connectivity, and cloud operations, ensuring scalability and performance
Lead transformation initiatives that evolve engineering processes, tools, and culture to meet global scale demands
Build and scale a world-class engineering organization across multiple geographies
Develop strong leadership within the engineering function, mentoring senior managers and fostering a high-performance culture
Establish organizational structures, processes, and metrics that enable predictable, efficient, and scalable software delivery
Drive talent acquisition and retention strategies to support growth and innovation
Ensure delivery excellence across product development, AI initiatives, quality engineering, and cloud operations
Champion modern engineering practices, including copilots, CI/CD, DevOps, observability, and automation

What we offer

Competitive salary and benefits package
Flexible work arrangements (remote or hybrid)
Opportunities for professional growth and development

Fulltime

Customer Engagement Director EMEA

Within Belden’s Commercial Operations Team, the Customer Engagement Director is ...

Location

Netherlands , Venlo

Salary:

Not provided

Belden, Inc

Expiration Date

Until further notice

Requirements

Completed bachelor’s or master’s degree in Business Administration, Engineering, or a related field
A strong customer-centric mindset with a passion for delivering outstanding customer experiences
Proven experience in a senior leadership role focused on customer engagement, customer care, or commercial operations
Demonstrated ability to lead, develop, and inspire high-performing teams
Strong understanding of customer journey mapping, customer experience best practices, and operational efficiency principles
Experience with digital transformation initiatives and leveraging technology to enhance customer interactions and streamline processes
Excellent analytical skills with the ability to establish and interpret KPIs to drive continuous improvement
Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders
Proficiency in English (written and verbal)

Job Responsibility

Champion a customer-centric culture across the organization and develop capabilities for exceptional customer interaction
Lead, mentor, and develop high-performing teams responsible for key customer engagement activities, including quoting, order entry, order management, and post-sales support
Ensure seamless and consistent customer experience throughout the entire lifecycle, from pre-sales information (quotes, pricing, availability) to post-sales order management (order status, order entry, delivery, repair/warranty)
Optimize customer-facing processes (quotes, orders, inquiries) and drive continuous improvement initiatives to enhance efficiency and quality
Leverage digital tools and innovative solutions to improve customer engagement and operational performance
Define, monitor, and report KPIs for customer experience, engagement quality, and process effectiveness
Collaborate cross-functionally to integrate processes and strengthen customer relationships, supporting growth and retention goals
Drive customer relationship development strategies to support Belden's growth targets and enhance customer retention and loyalty

What we offer

hybrid and remote work practices where feasible
flexible working hours
an employee stock purchase plan
parental leave benefits
paid leave for volunteer work in your community
multiple and frequent training opportunities
professional talent management and succession planning
corporate health and well-being initiatives
a work culture which includes commitment to diversity, equity, inclusion and sustainability

Fulltime

Senior Developer Relations Engineer - Customer Growth and Experience

Plaid

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 05, 2026

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