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Intratek Computer, Inc. Logo Intratek Computer, Inc. · IT - Administration

Senior Desktop Technician

United States, Orange · Job Posted January 05, 2026
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Job Description

Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us in Orange, CA 92868. This is a hands-on, enterprise-scale support role ideal for someone currently working in a mid-to-large organization, managed services environment, or enterprise IT department.

Job Responsibility

  • Serve as the primary escalation point for all advanced hardware, software, and peripheral issues
  • Provide daily Tier 3 / Tier 4-level support, resolving complex problems beyond the scope of Tier 1 and Tier 2 teams
  • Deliver polished, efficient, and responsive support to VIPs, C-Suite executives, and board members
  • Support staff on-site and remotely, including desktops, laptops, mobile devices, printers, AV equipment, and specialized systems
  • Perform workstation builds, OS upgrades, device provisioning, and software installations
  • Utilize JAMF for remote management and support of Apple devices
  • Assist with technology rollouts, deployments, and enterprise projects
  • Research, recommend, and assist in implementing hardware and software solutions
  • Maintain a high level of professionalism, customer service, and communication with end users and technical staff

Requirements

  • 7–10 years of experience supporting Microsoft environments in mid-to-large organizations
  • Extensive hands-on experience troubleshooting at the hardware, OS, application, and network layers
  • Proven experience in complex escalation handling within an enterprise or MSP environment
  • Strong knowledge of Windows OS, desktops, laptops, tablets, smartphones, peripherals, and enterprise tools
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
  • Ability to support VIP/C-Suite users with polish, discretion, and expert-level efficiency
  • Excellent communication, documentation, and customer service skills

Nice to have

  • Bachelor’s degree or equivalent experience
  • Experience managing Apple devices using JAMF
  • Relevant Microsoft certifications (MCSA, MCSE, MD-100/101, etc.)
  • Prior enterprise or MSP Tier 3/4 role

What we offer

  • Medical benefits
  • Paid vacation
  • Paid holidays
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