Senior Desktop Technician Job at Intratek Computer, Inc. (Orange)

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
Strong verbal and written communication skills
Strives for performance improvements in oneself and peers
Ability to work at a team level as well as an individual level
Ability to interact confidently with more senior / skilled areas of the business
You will be required to work a shift pattern including weekend work
Ability to attend the Cardiff office weekly

Job Responsibility

Escalate support requests (phone/ticket/chat) according to escalation procedures
Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Manage incoming customer calls and chats
Basic user administration
Queue management (triage & routing)
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above
Familiarity with desktop OS & Office tools

Fulltime

Senior Desktop Engineer

We are seeking a Senior Desktop Engineer to provide technical leadership for an ...

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5–7+ years of experience in desktop engineering or endpoint management, including a senior or lead role
Strong hands‑on experience with Microsoft Intune (non‑negotiable)
Advanced knowledge of Windows endpoint administration
Experience implementing automated or zero‑touch deployment solutions
Proven experience in endpoint security, compliance, and configuration policies
Working knowledge of vulnerability management in regulated environments
Experience with application packaging and enterprise software deployment
Ability to lead technical initiatives and make architectural decisions
Strong communication and audit‑ready documentation skills

Job Responsibility

Lead the design, deployment, and lifecycle management of enterprise desktop, laptop, and mobile environments
Architect and maintain modern endpoint management platforms (e.g., Microsoft Intune or equivalent)
Establish and enforce endpoint standards, baselines, and best practices
Oversee application packaging, testing, deployment, and lifecycle management
Serve as the highest‑level escalation point for complex endpoint incidents
Own endpoint compliance controls aligned with regulatory and audit requirements
Lead patching, remediation planning, and endpoint vulnerability management
Monitor and remediate endpoint security posture (encryption, EDR, baselines, device health)
Maintain documentation and evidence for internal and external audits
Partner with security and risk teams to mature endpoint control frameworks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

IT Technician

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in an IT Technician, Desktop Support, or Technical Support role
Strong working knowledge of Windows and/or macOS operating systems
Experience troubleshooting hardware, software, printers, and peripheral devices
Familiarity with Active Directory / Azure AD (user accounts, password resets, group permissions)
Basic understanding of networking concepts (LAN/WAN, Wi‑Fi, TCP/IP, DNS)
Experience imaging, deploying, and replacing workstations and equipment
Hands‑on experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
Ability to document issues, resolutions, and procedures clearly
Strong customer service skills and ability to support non‑technical users
Ability to work independently and manage multiple support requests

Job Responsibility

Install, configure, maintain, and support computer systems, hardware, and software
Provide technical support to end users for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot and resolve hardware, software, network, and connectivity issues
Set up and manage user accounts, permissions, and access (Active Directory / Azure AD)
Perform system updates, patches, and routine maintenance
Image, deploy, and replace workstations and equipment
Support Windows and/or macOS operating systems and common business applications
Document incidents, resolutions, and procedures in ticketing systems
Assist with network setup, cabling, and basic troubleshooting (LAN/WAN, Wi‑Fi)
Escalate complex issues to senior IT staff or specialized teams as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Desktop Support Senior Technician - Bilingual

Your potential has a place here with TTEC’s award-winning employment experience....

Location

Mexico , Mexico City

Salary:

Not provided

TTEC

Expiration Date

Until further notice

Requirements

IT related bachelor's degree or equivalent experience in IT
3 years BPO industry experience
Experienced IT knowledge, PowerShell scripting, and desktop support – hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills
Passionate and motivated to help others with your customer focused mindset and positive attitude
Work well independently and in a team setting
Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used
Adaptability and willing to work rotating shifts including nights and weekends

Job Responsibility

Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required
Comfortable solving and prioritizing ticketed requests based on status, updates and escalations
Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues

What we offer

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Paid time off (PTO) and wellness and healthcare benefits
A great compensation package and performance bonus opportunities
Tuition reimbursement

Desktop Support Senior Technician - Bilingual

Your potential has a place here with TTEC’s award-winning employment experience....

Location

Mexico , Mexico City

Salary:

Not provided

TTEC

Expiration Date

Until further notice

Requirements

IT related bachelor's degree or equivalent experience in IT
3 years BPO industry experience
Experienced IT knowledge, PowerShell scripting, and desktop support – hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills
Passionate and motivated to help others with your customer focused mindset and positive attitude
Work well independently and in a team setting
Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used
Adaptability and willing to work rotating shifts including nights and weekends

Job Responsibility

Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required
Comfortable solving and prioritizing ticketed requests based on status, updates and escalations
Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues

What we offer

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Paid time off (PTO)
Wellness and healthcare benefits
Great compensation package and performance bonus opportunities
Tuition reimbursement

Fulltime

Technical Support Specialist

Location

Philippines , Taguig

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Demonstrates exceptional organizational, time-management, and follow-up abilities
Maintains confidentiality and addresses sensitive requests with the utmost professionalism
Exhibits outstanding proficiency in both written and verbal communication
Possesses strong interpersonal skills, supporting employees at all organizational levels
Operates independently and excels in dynamic, remote work environments
Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
Understands basic networking concepts and is adept at troubleshooting issues
Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive
Familiar with Azure Virtual Desktop Infrastructure (VDI) environment
Capable of creating and managing distribution groups within Office 365

Job Responsibility

Provide technical support for PCs, Windows operating systems, and Apple mobile devices
Diagnose and resolve hardware, software, and fundamental network issues remotely
Document and manage support requests through the FreshService ITSM/ticketing platform
Maintain clear and effective communication with users to facilitate prompt and efficient resolutions
Provide level one triage for VDI users
Escalate complex incidents to senior technicians as required
Adhere to company policies concerning security and confidentiality
Address printing concerns, both local and network based
Utilize Zoho Assist for secure remote access and support of user computers
Troubleshoot audio and video issues encountered during video conferencing sessions

Fulltime

New

IT Support Specialist

We are looking for an IT Support Specialist to join our dynamic team in Somerset...

Location

United States , Somerset

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in troubleshooting and resolving technical issues across various devices and platforms
Practical experience with Windows desktop and server environments
Familiarity with Active Directory and Microsoft 365, including Exchange
Understanding of basic networking concepts and system connectivity
Strong written and verbal communication skills to interact effectively with clients and team members
Self-motivated with the ability to prioritize and manage multiple tasks in a fast-paced setting
Willingness to learn new technologies and adapt to evolving processes
Experience managing service desk tickets and documenting workflows.

Job Responsibility

Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications
Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients
Support Windows Server environments, including Active Directory and Group Policy configurations
Monitor network performance and connectivity, addressing system alerts and optimizing functionality
Configure and deploy workstations and mobile devices, ensuring proper setup and operation
Assist in hardware installations, upgrades, and replacements to maintain client systems
Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing
Collaborate with senior technicians on escalated issues and participate in IT-related projects
Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Senior Desktop Technician

Intratek Computer, Inc.

Location:
United States , Orange

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 05, 2026

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