Senior Desktop Support Job at Robert Half (Carrollton)

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...

Location

United States , Seattle

Salary:

163500.00 - 262700.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field preferred
7+ years of experience in technical support, with a significant focus on supporting executive-level clients
Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
Excellent communication (written and verbal), interpersonal, and customer service skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to maintain confidentiality and discretion
Experience with IT security best practices and protocols

Job Responsibility

Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
Proactively anticipate and address potential technical issues before they impact executive productivity
Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
Provide remote support using various tools and technologies
Travel occasionally to provide on-site support as needed
Maintain a high level of confidentiality and discretion regarding sensitive information
Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Executive Support Engineer

We are seeking a proactive and skilled Technical Support Engineer to provide ded...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred
Solid understanding of operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
Experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), and video conferencing solutions (e.g., Zoom, Webex)
Strong troubleshooting and problem-solving skills with the ability to identify and resolve technical issues efficiently
Excellent communication (written and verbal), interpersonal, and customer service skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to maintain confidentiality and discretion
Basic understanding of IT security best practices

Job Responsibility

Provide direct technical support to executive-level users across various devices (laptops, desktops, mobile devices, tablets) and operating systems (Windows, macOS, iOS, Android)
Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems
Manage and prioritize support requests, ensuring timely resolution and clear communication with executives
Assist in the setup and configuration of new devices and software for executive users
Document technical issues and resolutions in a clear and concise manner
Collaborate with other IT teams to escalate and resolve complex technical issues
Provide remote support using various tools and technologies
Maintain a high level of confidentiality and discretion regarding sensitive information
Provide basic training and guidance to executives on commonly used technologies and applications
Assist in maintaining an inventory of executive IT equipment

What we offer

health coverage, paid volunteer days, wellness resources

Fulltime

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...

Location

India , Pune

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Proficiency with Linux command-line tools and utilities
Basic knowledge of ticketing tools (Jira, ServiceNow)
Hands-on experience using Git for version control
Working knowledge of containerization tools (Docker, Podman, container)
Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
Familiarity with configuration management and automation using Ansible
Awareness of monitoring and visualization tools (Prometheus, Grafana)
Strong problem-solving and troubleshooting skills
Effective communication and interpersonal abilities
Team-oriented mindset with adaptability to shifting priorities

Job Responsibility

Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
Assist in the installation, configuration, and maintenance of Linux-based software applications
Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

Fulltime

Help Desk Tier 2 - Senior

Provides Tier 2 desktop support to users for PC, server, mainframe applications,...

Location

United States , Mountain View

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Must have an active DOD Secret security clearance
Must have an active Security+ certification
Requires a bachelor’s degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support
Additional education or experience may be substituted for some education/experience requirements
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, MacOS, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals
ITSM ticketing system experience required (e.g., Remedy, ServiceNow)
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing
Must be able to work independently and within a team

Job Responsibility

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals
Images new computers using a standard-image as well as securely wiping hard drives
Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding
Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Maintains currency and high level of technical skill in field of expertise
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
Must be able to provide occasional surge and Battle Assembly Weekend support

Fulltime

Senior Desktop Support Specialist – Automation

My client are looking for a Senior Desktop Support Specialist to work at an offi...

Location

Jersey , Jersey

Salary:

125000.00 - 175000.00 GBP / Year

Hunter Bond

Expiration Date

Until further notice

Requirements

Excellent desktop support experience within a similar trading environment
Strong experience with automation tools such as PowerShell and Python
Strong all round End User support experience including Windows, AD and Microsoft 365
Experience supporting market data applications such as Bloomberg and FactSet
Willingness to travel to EMEA and APAC

Job Responsibility

Desktop Support: Providing high level desktop support within a trading environment
Trader Support: Working directly with Traders and Front Office staff
Automation: Utilising PowerShell, Python and other automation tools within an End User environment
Global Support: Travelling to EMEA and APAC offices to support users where required
End User Environment: Supporting Windows, Active Directory, Microsoft 365 and market data applications

What we offer

Bonus
Relocation package

Fulltime

Azure qualified Technical Support Engineer

This is a fully onsite, hands-on desktop role for an initial 6-week contract, wi...

Location

United Kingdom , London

Salary:

Not provided

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Proven VIP / Executive Desktop Support experience within Investment Banking
Azure certification with practical exposure to Azure-based user and endpoint support
Minimum 5 years’ experience across 1st–3rd Line Desktop / End-User Support
Strong onsite desktop support background, including floor walking and desk-side troubleshooting
Experience working within a Service Desk / Incident Management environment
Advanced support of Windows OS (Windows 7 & Windows 10)
Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word)
Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting
Confident supporting users both face-to-face and remotely
Exceptional customer-facing skills, with a polished, professional presence

Job Responsibility

Deliver white-glove, face-to-face technical support
Resolving incidents quickly and professionally
Maintaining excellent customer experience standards
Supporting front-office and senior stakeholders in a high-pressure investment banking environment

Fulltime

Senior Desktop Support

Robert Half

Location:
United States , Carrollton

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 10, 2026

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Job Description:

Job Responsibility:

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