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Senior Desktop Support

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Apex Systems

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Location:
United States , Lithicum

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

45.09 USD / Hour
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Job Description:

The Senior Desktop Support team will support all desktops and multi-functional devices for 400 end users. Additionally Desktop Support handles routine requirements, like new customer installs, small office moves, and technical refresh; and all printers connected to the network. Desktop Support personnel are responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. Assisting with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues. Work with HQ software license manager to prevent unlicensed software on the network.

Job Responsibility:

  • Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required SLA's
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment
  • Where required, administer and resolve issues with associated end-user workstation software products
  • Receive and respond to incoming calls, e-mails, instant messages, and voicemails
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • Accurately document and update all assigned incident tickets
  • If necessary, liaise with third-party support and PC equipment vendors
  • Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting
  • Analyze, identify, resolve VPN, outlook, and network access issues
  • Utilize Active Directory to manage user’s accounts

Requirements:

  • Ability to obtain and maintain a Top Secret Clearance, SCI Eligible
  • Security+ CE
  • Bachelor’s & 5+ Years of Experience
  • Strong desktop support experience
  • ServiceNow/Remedy ticketing system

Nice to have:

  • Strong communication skills (both verbal and written)
  • Experience supporting Executive level end users
  • Comfortable discussing technical information with users and other support personnel
  • Ability to quickly learn new systems and IT concepts
  • Strong problem solving and decision making skills
  • Ability to work autonomously as well as an integral member of a team
What we offer:
  • medical
  • dental
  • vision
  • life
  • disability
  • other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with company match after 12 months
  • HSA (Health Savings Account)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • corporate discount savings program
  • other discounts
  • on-demand training program
  • access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months
  • certification discounts and other perks to associations

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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