Senior Desktop Support Technician

• Install, configure, and maintain desktop and laptop systems, including hardware and software deployments
• Manage and prioritize IT incident queues, resolving Level I, II, and III technical issues across a variety of environments
• Provide on-site and remote support for end users, troubleshooting issues related to operating systems, applications, and connectivity
• Administer and support Microsoft Intune, including device enrollment, application deployment, patching, compliance policies, and endpoint security
• Maintain and support Active Directory environments, including user accounts, group policies, access controls, and authentication processes
• Ensure secure and efficient management of network resources such as shared drives, printers, and permissions
• Develop and maintain technical documentation and knowledge base articles for both IT staff and end users
• Participate in system upgrades, migrations, and infrastructure improvement projects
• Perform other duties as assigned

• 4+ years of experience providing desktop support in enterprise environments
• 4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting

Experience in a manufacturing or multi-site environment

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan