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Strategic Employment Partners Logo Strategic Employment Partners · IT - Administration

Senior Desktop Support Engineer

United States, San Francisco 120000.00 - 160000.00 USD / Year · Job Posted April 24, 2026
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Job Description

A globally recognized legal organization with a strong international footprint and highly sophisticated, data-driven systems is seeking a Senior Desktop Support Engineer to join its technology and operations function. This role serves as a high-touch support partner to business leadership, executives, and regional stakeholders, ensuring seamless end-user technology experiences across multiple offices and jurisdictions. In this position, you will provide white-glove executive support while also collaborating with infrastructure, security, and IT operations teams to maintain and enhance enterprise desktop environments in a fast-paced, global setting.

Job Responsibility

  • Serve as the primary point of contact for executive and end-user desktop support, delivering white-glove service to senior leadership
  • Provide hands-on support for hardware, software, AV systems, and conference room technologies
  • Troubleshoot and resolve complex technical issues across Windows and macOS environments
  • Manage ticket queues, prioritize incidents, and ensure timely resolution aligned with SLAs
  • Coordinate with infrastructure and security teams to support system updates, deployments, and endpoint management
  • Document processes, troubleshooting steps, and knowledge base articles to improve support efficiency
  • Support onboarding/offboarding processes, including device provisioning and access setup

Requirements

  • Strong experience providing white-glove / executive-level desktop support in a professional environment
  • Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders
  • Proven ability to manage multiple priorities and deliver high-quality support under pressure
  • Experience with enterprise tools such as Active Directory, Microsoft 365, endpoint management platforms, and ticketing systems
  • Strong attention to detail, ownership of issues, and commitment to delivering a high-end user experience

Nice to have

Experience supporting global or enterprise-scale environments is a plus

What we offer

Top Tier Benefits and Bonus

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