Senior Desktop Support Engineer Job at Strategic Employment Partners (San Francisco)

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...

Location

United States , Seattle

Salary:

163500.00 - 262700.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field preferred
7+ years of experience in technical support, with a significant focus on supporting executive-level clients
Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
Excellent communication (written and verbal), interpersonal, and customer service skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to maintain confidentiality and discretion
Experience with IT security best practices and protocols

Job Responsibility

Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
Proactively anticipate and address potential technical issues before they impact executive productivity
Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
Provide remote support using various tools and technologies
Travel occasionally to provide on-site support as needed
Maintain a high level of confidentiality and discretion regarding sensitive information
Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Executive Support Engineer

We are seeking a proactive and skilled Technical Support Engineer to provide ded...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred
Solid understanding of operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
Experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), and video conferencing solutions (e.g., Zoom, Webex)
Strong troubleshooting and problem-solving skills with the ability to identify and resolve technical issues efficiently
Excellent communication (written and verbal), interpersonal, and customer service skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to maintain confidentiality and discretion
Basic understanding of IT security best practices

Job Responsibility

Provide direct technical support to executive-level users across various devices (laptops, desktops, mobile devices, tablets) and operating systems (Windows, macOS, iOS, Android)
Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems
Manage and prioritize support requests, ensuring timely resolution and clear communication with executives
Assist in the setup and configuration of new devices and software for executive users
Document technical issues and resolutions in a clear and concise manner
Collaborate with other IT teams to escalate and resolve complex technical issues
Provide remote support using various tools and technologies
Maintain a high level of confidentiality and discretion regarding sensitive information
Provide basic training and guidance to executives on commonly used technologies and applications
Assist in maintaining an inventory of executive IT equipment

What we offer

health coverage, paid volunteer days, wellness resources

Fulltime

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...

Location

India , Pune

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Proficiency with Linux command-line tools and utilities
Basic knowledge of ticketing tools (Jira, ServiceNow)
Hands-on experience using Git for version control
Working knowledge of containerization tools (Docker, Podman, container)
Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
Familiarity with configuration management and automation using Ansible
Awareness of monitoring and visualization tools (Prometheus, Grafana)
Strong problem-solving and troubleshooting skills
Effective communication and interpersonal abilities
Team-oriented mindset with adaptability to shifting priorities

Job Responsibility

Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
Assist in the installation, configuration, and maintenance of Linux-based software applications
Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

Fulltime

Software Engineer / Senior Software Engineer

ARiA is looking for highly motivated self-starters and low-ego team players to j...

Location

United States , Madison; Alexandria; Seattle

Salary:

Not provided

Applied Research in Acoustics

Expiration Date

Until further notice

Requirements

Applicants selected for employment will be subject to a government security investigation and must meet eligibility requirements, including U.S. citizenship, for access to sensitive information
Bachelor’s degree or greater in a relevant technical field (Computer Science, Engineering, or equivalent)
Expertise designing and developing code using modern programming/scripting languages such as C, C++, Golang, JavaScript (and variants), and Python
Expertise developing and deploying software in an agile, continuous-integration (CI) framework across a variety of hardware platforms (desktop, server, cloud) using modern tools including containerization (e.g., Docker, Kubernetes)
Exceptional ability and desire to acquire new knowledge and skills to solve challenges
Ability to work independently but collaboratively
Ability to manage multiple projects in a fast-paced professional office environment
Ability to communicate technical solutions to colleagues and customers
Superior oral and written communications skills

Job Responsibility

Algorithm and software design, development, research, and testing to support prototypes and products
Supporting the transition of research algorithms to fielded systems
Preparing documentation to summarize design and status of prototypes and products
Assisting with in-field integration, testing, and support, with some local travel required
Developing an interface between a C++ underwater-acoustics physics engine and a video game for education and training
Developing a JavaScript backend for a scenario-design and management tool for players and integration of that system with a learning-management system (LMS)
Developing algorithms and software for a cloud-deployed cognitive tool that allows natural-language query of legal documents to answer user questions about government regulations and supporting the DevOps process for deployment of the prototype

Fulltime

Senior Engineering Manager-APIs and Integrations

The role is a senior management level position responsible for accomplishing res...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong background in API design and integration architecture, ideally with experience in within wholesale banking or KYC
Proven experience leading or mentoring engineering teams, with a strong ability to influence and set technical direction
Experience in the banking sector (preferred)
Analytical and solution-oriented, with a commitment to high-quality standards and continuous improvement
15+ years of relevant experience
8-10+ years of managerial experience
Bachelor’s degree in engineering preferred

Job Responsibility

Design and implement API-driven processes
Evaluate and integrate API technologies (e.g., websockets, webhooks)
Develop and maintain internal and external ecosystems for banking clients, focusing on client onboarding, enhanced user experience, and integration of core banking capabilities
Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior management and business leaders
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s)
Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Senior Systems Engineer

The Senior Systems Engineer (SSE) serves as the key resource for designing, impl...

Location

United States , Glastonbury

Salary:

Not provided

Kelser

Expiration Date

Until further notice

Requirements

Previous experience in an MSP or consulting role preferred
Advanced in-depth, hands-on experience with: Windows Server and Exchange Server support, implementation, administration, and migrations
AD administration and forest upgrades
Configuration and management of large and complex environments using Group Policy
Powershell - systems administration and basic scripting
Office 365 migrations, including tenant split/merge migrations
Microsoft Entra hybrid identity management
AWS, Azure, Hosted IaaS, PaaS offerings
Workstation build automation
Complex ESX support, implementation and administration

Job Responsibility

Support Kelser customers with project delivery, server monitoring and administration and pre- sales engineering support
Service delivery via excellent communication and customer service
Server and cloud infrastructure architecture and design
Attend and comprehend training
Ability to achieve higher level certifications
Stay current with emerging technologies and products
Availability for off-hours or on-call assignments
Other duties as determined by Kelser management

What we offer

Medical/Dental/Eye Care Insurance
Flexible Paid Time Off
Hybrid Schedule (3 days in office, 2 days remote)
401(k)
Profit-Sharing
Short Term/Long Term Disability Insurance
Free Parking
Life Insurance
Paid Holidays
Employee Purchase Program

Fulltime

Help Desk Tier 2 - Senior

Provides Tier 2 desktop support to users for PC, server, mainframe applications,...

Location

United States , Mountain View

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Must have an active DOD Secret security clearance
Must have an active Security+ certification
Requires a bachelor’s degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support
Additional education or experience may be substituted for some education/experience requirements
Required experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, mobile devices, printers), PC operating systems, (e.g., Windows 10/11, MacOS, iOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, and other standard end user managed tools and peripherals
ITSM ticketing system experience required (e.g., Remedy, ServiceNow)
Must have a positive and patient customer service attitude, and the ability to effectively communicate orally and in writing
Must be able to work independently and within a team

Job Responsibility

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including operating systems, email, standard desktop applications, printers, mobile devices and other standard end user managed tools, HW, and peripherals
Images new computers using a standard-image as well as securely wiping hard drives
Provisions and de-provisions equipment and accounts in support of during end user on- and off- boarding
Documents, tracks, resolves, and reports on incidents and requests using the designated ticketing system
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Simulates or recreates user problems to resolve operating difficulties
Recommends systems modifications to reduce user problems
Maintains currency and high level of technical skill in field of expertise
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
Must be able to provide occasional surge and Battle Assembly Weekend support

Fulltime

Senior Enterprise Applications Engineer

As a member of the Information Services Department, the Senior Enterprise Applic...

Location

United States , Wilmington

Salary:

Not provided

Benchmark Makers

Expiration Date

Until further notice

Requirements

Bachelor’s degree required, preferably in computer science
Minimum of ten years of extensive experience managing enterprise-wide applications, preferably in a law firm
Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls and security
Infrastructure, server, operating systems and network communications knowledge
Proficient knowledge of desktop operating systems, software and software packaging practices
Deep knowledge of law firm software, procedures and risk policies
Strong ability to install and maintain any enterprise-wide application, including servers, customizations and integrations, load balancing, disaster recover procedures
Knowledge of SQL server and SQL scripting
Extensive experience supporting and configuring Intapp products

Job Responsibility

Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage
Resolve and respond to Help Desk tickets related to enterprise-wide applications, plus all other applications as needed
note trends
perform troubleshooting
perform problem management, including escalating to other teams and to vendors as needed
Keep current on patches and releases related to enterprise-wide applications
review release notes
track resolutions to existing software problems
recommend updates to install
Lead the testing of new software or new versions of software

Fulltime

Senior Desktop Support Engineer

Strategic Employment Partners

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

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