Senior Desktop Support Analyst Job at Gursey | Schneider LLP (Century City)

Senior Desktop Support Analyst

Gursey | Schneider LLP

Location:
United States , Century City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

65000.00 - 90000.00 USD / Year

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Job Description:

The Senior Analyst will partner with the Systems, Network, and Security teams to troubleshoot complex issues and implement scalable solutions, and will serve as the point of contact for in-house staff seeking technical assistance with software and hardware. They serve as members of the Firm Information Technologies Group, providing technical support to all firm personnel and maintaining the smooth operation of the office computer facilities.

Job Responsibility:

Provide hardware and software support to end-users via phone, email, and in-person
Troubleshoot and diagnose issues for laptops, desktops, and other peripherals
Respond and resolve IT requests in a timely manner
Provision new user accounts and endpoints
Assist with maintaining the firm’s IT inventory and assets
Document and maintain IT solutions and internal processes
Stay updated on current technology changes/problems and Firm operating procedures
Package, test, and schedule application updates
Occasionally expected to provide offsite IT support
Manage various ad hoc special projects (for example, application server migration, etc.)
In addition to general ticket resolution, serve as an L2 escalation point for Service Desk issues, own problems through resolution and ensures timely, clear communication with users
Dependable and able to take ownership of projects from start to finish, manage competing priorities, and maintain strong oversight of status and timelines to ensure deliverables stay on track through completion

Requirements:

4 years or more of IT experience
Bachelor’s Degree or equivalent work experience/certifications
Certifications are preferred, such as Microsoft (e.g., Modern Desktop/Endpoint, Azure fundamentals), CompTIA (A+/Network+/Security+), or other relevant vendor certifications
Strong knowledge of Microsoft Windows 11 and Office 365 suite
Working knowledge with Active Directory, GPO, MS365, Intune and application deployment
Basic knowledge of network troubleshooting, VOIP, and AV equipment
Ability to work autonomously and make sound decisions without direction
Friendly presence and helpful, professional attitude
good interpersonal skills and ability to work well with others
Detailed oriented, Self-disciplined, reliable, and self-starter
Excellent problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it
Ability to handle constantly changing flow of traffic, be able to multitask effectively, exercise patience and professionalism during stressful situations

What we offer:

comprehensive medical, dental, and vision insurance
retirement savings
life and disability insurance
profit sharing and 401(k) match
certification incentives
education assistance
referral program
paid parental leave
generous PTO
overtime pay
annual ski/camping trip
black-tie holiday party
quarterly departmental mixers (travel stipend included)
paid continuing education

Additional Information:

Job Posted:
March 10, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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