Senior Desktop Support Analyst Job at Robert Half (Mesa)

Systems Support Senior Analyst

The Systems Support Senior Analyst role involves providing desktop support and l...

Location

Mexico , Mexico City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1–3 years in desktop support, IT field services, or similar onsite support role
Strong hands‑on experience with Windows desktop/laptop install, configuration, and troubleshooting
Basic networking concepts: IP, DNS, DHCP, VLAN basics
Wi‑Fi connectivity troubleshooting from the user side
Ability to safely rack and stack standard IT equipment
Ability to follow runbooks/procedures from remote engineers
Strong customer service mindset and professional onsite demeanor
Clear verbal and written communication (with local leadership and remote teams)
Reliable, punctual, and comfortable acting as the onsite face of IT
Willingness to learn and cross‑train to ensure redundancy between the two roles

Job Responsibility

Participate from day one in the facility build‑out (rack‑and‑stack, basic setup)
Provide ongoing hands‑on desktop and local connectivity support
Assist with rack‑and‑stack of IT equipment (servers, switches, firewalls, APs) under remote engineering guidance
Support initial site setup and basic connectivity checks for access switches, wireless infrastructure, basic firewall/perimeter gear
Image and configure Windows desktops/laptops per Circle K’s standard desktop build
Handle new hire onboarding: Prepare and issue devices, perform standard user setup and configuration
Provide Level 1 troubleshooting for Hardware, OS, and standard corporate applications, Printers and common peripherals
Troubleshoot basic LAN/WLAN issues for end‑users (wired and wireless)
Validate ports/VLANs and escalate configuration changes to central teams
Perform basic wireless troubleshooting (signal/SSID/access issues) and escalate complex issues

Fulltime

Systems Support Senior Analyst

The Systems Support Senior Analyst role involves providing hands-on desktop supp...

Location

Mexico , Mexico City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1–3 years in desktop support, IT field services, or similar onsite support role
Strong hands‑on experience with Windows desktop/laptop install, configuration, and troubleshooting
Basic networking concepts: IP, DNS, DHCP, VLAN basics
Wi‑Fi connectivity troubleshooting from the user side
Ability to safely rack and stack standard IT equipment
Ability to follow runbooks/procedures from remote engineers
Strong customer service mindset and professional onsite demeanor
Clear verbal and written communication (with local leadership and remote teams)
Reliable, punctual, and comfortable acting as the onsite face of IT
Willingness to learn and cross‑train to ensure redundancy between the two roles

Job Responsibility

Participate from day one in the facility build‑out (rack‑and‑stack, basic setup)
Provide ongoing hands‑on desktop and local connectivity support
Assist with rack‑and‑stack of IT equipment (servers, switches, firewalls, APs) under remote engineering guidance
Support initial site setup and basic connectivity checks for access switches, wireless infrastructure, basic firewall/perimeter gear
Image and configure Windows desktops/laptops per standard desktop build
Handle new hire onboarding: Prepare and issue devices, perform standard user setup and configuration
Provide Level 1 troubleshooting for Hardware, OS, and standard corporate applications, Printers and common peripherals
Troubleshoot basic LAN/WLAN issues for end‑users (wired and wireless)
Validate ports/VLANs and escalate configuration changes to central teams
Perform basic wireless troubleshooting (signal/SSID/access issues) and escalate complex issues

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Coffeyville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in help desk, desktop support, or a similar technical support position is preferred
Associate degree or related coursework in information technology is preferred
equivalent practical experience may be considered
Working knowledge of Microsoft Windows operating systems, including Windows 10
Familiarity with Microsoft 365 applications and general end-user support in a Windows environment
Basic troubleshooting skills for desktop hardware, peripherals, and common software issues
Exposure to Active Directory, including simple account-related support tasks, is beneficial
Understanding of basic networking concepts and service desk ticket management
Strong communication skills and a customer-focused approach to technical support

Job Responsibility

Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity
Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations
Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees
Support staff onboarding, device refreshes, office relocations, and other equipment transition activities
Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology
Assist with user account support tasks such as password resets, access requests, and basic profile maintenance
Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization
Perform basic cabling and physical installation work related to workstations and connected devices
Document incidents, resolutions, and service activity accurately within the ticketing or tracking system
Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan
Free online training

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Coffeyville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in help desk, desktop support, or a similar technical support position is preferred.
Associate degree or related coursework in information technology is preferred
equivalent practical experience may be considered.
Working knowledge of Microsoft Windows operating systems, including Windows 10.
Familiarity with Microsoft 365 applications and general end-user support in a Windows environment.
Basic troubleshooting skills for desktop hardware, peripherals, and common software issues.
Exposure to Active Directory, including simple account-related support tasks, is beneficial.
Understanding of basic networking concepts and service desk ticket management.
Strong communication skills and a customer-focused approach to technical support.

Job Responsibility

Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity.
Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations.
Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees.
Support staff onboarding, device refreshes, office relocations, and other equipment transition activities.
Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology.
Assist with user account support tasks such as password resets, access requests, and basic profile maintenance.
Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization.
Perform basic cabling and physical installation work related to workstations and connected devices.
Document incidents, resolutions, and service activity accurately within the ticketing or tracking system.
Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a team in Califor...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in a Windows-based environment
Working knowledge of Active Directory for basic user and access administration tasks
Familiarity with Microsoft Windows 10 and general Microsoft desktop operating systems
Ability to perform foundational troubleshooting for software, hardware, and user access issues
Experience using a ticketing system to log, track, and update service desk requests
Strong communication skills with the ability to support users clearly and professionally
Comfortable working with Microsoft 365 tools and related collaboration platforms

Job Responsibility

Deliver front-line technical support for Microsoft 365 applications, including user access assistance, password support, and routine workstation issue resolution
Troubleshoot remote access and desktop support concerns, identifying when matters should be advanced to senior-level technical resources
Maintain accurate service records and monitor issue progress through ConnectWise ticketing workflows
Perform user administration tasks within Active Directory and assist with identity-related setup activities
Partner with external service providers and vendors to help resolve technology issues in a timely manner
Create and maintain documentation for support procedures and user-facing processes across Microsoft Teams, SharePoint, and OneDrive
Support Windows-based desktop environments by diagnosing common hardware and software problems and guiding users toward resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Senior Help Desk/Desktop Support Analyst

We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependa...

Location

United States , Draper

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in help desk, desktop support, or technical support roles
Background in supporting Microsoft Windows 10 and Windows Server environments in a business setting
Working knowledge of Active Directory, group policy, Exchange, and service desk ticket management
Familiarity with Citrix XenApp, VMware, and basic network troubleshooting practices
Strong customer service approach with effective verbal and written communication skills
Ability to prioritize multiple requests, manage time well, and collaborate successfully within a team environment
Degree in information technology, relevant technical certification, or equivalent practical experience

Job Responsibility

Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner
Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience
Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process
Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact
Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access
Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents
Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity
Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training
Access to top jobs
Competitive compensation and benefits

Fulltime