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Robert Half Logo Robert Half · IT - Administration

Senior Desktop Support Analyst

United States, Mesa · Job Posted April 10, 2026
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Job Description

We are looking for a skilled Senior Desktop Support Analyst to join our team in Mesa, Arizona. In this long-term contract position, you will play a critical role in ensuring seamless IT support and troubleshooting for end-users. Your expertise and problem-solving skills will contribute to maintaining the efficiency and reliability of technical systems.

Job Responsibility

  • Provide first-level support for technical issues, including diagnosing and resolving problems related to Windows and Active Directory
  • Manage and respond to service desk tickets promptly, ensuring timely resolutions
  • Perform basic troubleshooting for hardware, software, and network-related issues
  • Assist users with Windows 10 configurations and updates to enhance system performance
  • Maintain accurate documentation of support activities and solutions for future reference
  • Conduct regular system checks to identify and address potential issues proactively
  • Collaborate with other IT team members to escalate complex problems when necessary
  • Deliver exceptional customer service by communicating effectively with users and addressing their concerns
  • Ensure adherence to company policies and procedures while handling IT support tasks
  • Stay updated on emerging technologies and best practices to enhance support capabilities

Requirements

  • Proficiency in Active Directory management and troubleshooting
  • Strong knowledge of Windows 10 operating system and its functionalities
  • Experience in basic troubleshooting across hardware, software, and networks
  • Familiarity with handling service desk tickets and providing technical support
  • Ability to communicate technical information clearly to non-technical users
  • Detail-oriented with the capability to document processes and resolutions accurately
  • Proven ability to work collaboratively within a team environment
  • Commitment to providing high-quality customer service in IT support roles

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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