Senior Desk Based Account Manager

In this senior level role you will be required to support and develop a team of Desk Based Account Managers. Taking responsibility for the ongoing advancement of team performance. Tasked with establishing, developing and managing quality relationships within a dedicated customer base, the Senior Desk Based Account Manager is challenged to take ownership and responsibility, earning the right to further develop each account within a technology framework, both with individual customer and across a wider team of direct reports. You will play a key part in the customer journey and will be required to obtain and document important information about customer objectives and desired outcomes for success – feeding into defined development plans and review forums. In addition, you will be expected to conduct regular customer review meetings, supporting customers with any queries or requests they may have, helping them to overcome challenges. Data capture and cleansing will be at the forefront of the approach, helping to ensure best experience along with clear communication reach, as and when required. Success will be defined across several quantifiable factors including relationship health scoring, contractual success, baseline performance and orderbook achievement.